Office Assistant, Care Giving, Nurse Aid, Customer Service

CO Catherine Ogugua

Bloomfield, NJ ***** 651-***-**** adn3m2@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced Team Leader successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Several years of progressive leadership experience.

Enthusiastic office assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Care giving.Motivated to learn, grow and excel in any industry .

SKILLS Strategic Planning

Scheduling

Customer service

Clerical

Critical thinking

Verbal and written communication

Reading comprehension

Training & Development

Computer skills

WORK HISTORY SWING/SHIFT MANAGER 04/2019 to CURRENT Burger King East Orange, NJ

Listened to customers complaints and also handled them. Made sure the environment was clean and up to standard. Welcomed guests and made sure they were satisfied before leaving. Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Oversaw food preparation and monitored safety protocols. Purchased food and cultivated strong vendor relationships. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.

Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Helped general management develop prices based on inventory costs and portion sizes.

Motivated staff to perform at peak efficiency and quality. Maximized quality assurance by completing frequent checks of line. Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

CAREGIVER 02/2018 to 01/2019

Rainbow Homes And Rehab Center Mahwah, NJ

Provided safe mobility support to help patients move around personal and public spaces.

Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Helped clients manage money, pay bills and shop for groceries or personal items.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.

Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers. Built strong relationships with clients to deliver emotional support and companionship.

Kept patients mentally alert by entertaining, conversing and reading aloud to patients.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Shopped for groceries regularly in order to keep house stocked with necessities.

Delivered compassionate care to improve and enhance patient lives. OFFICE ASSOCIATE 02/2017 to 01/2019

Peak Temp Staffing Newark, NJ

Interacted with customers by phone, email or in-person to provide information.

Received and routed business correspondence to correct departments and staff members.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Organized, stored and retrieved files to enhance daily operations and support customer needs.

Processed payments and documented account changes for financial accuracy and transparency.

EDUCATION Some Credit General Studies 08/2017

Essex County College, Newark, NJ

English And Literature 04/2012

Universi of Abuja, Abuja Nigeria

CERTIFICATIONS New JerseyTemporary Nursing Aid License

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