Tracy Thomas

Saraland, AL *****

adn3kx@r.postjobfree.com

334-***-****

Authorized to work in the US for any employer

Work Experience

Operations Manager

H&R Block - Troy, AL

January 2018 to May 2018

Managed all operations of tax office. Employee scheduling, banking, customer relations, office management, hiring, escalation prevention, client retention, marketing, all office functions. This location attained the highest profit ever under my management. Seasonal employment. Call Center Representative

CONNECT FOR HEALTH COLORADO - Troy, AL

September 2017 to December 2017

Answered calls in call center for Colorado Health Insurance Marketplace. Aided clients with navigation and technical issues with Marketplace website. Helped clients enroll in health insurance plans. Scored excellent in all screened calls. Temporary placement. Manager

COMPLETE CASH HOLDINGS, LLC - Troy, AL

May 2016 to November 2016

Management for title loan company. All office functions, banking, inventory, marketing, evaluating and processing loans. Always met required sales goals. Business closed. Accounting Assistant

Backwoods Accounting - Greenville, AL

January 2013 to May 2015

Worked side by side with owner of accounting business. Bookkeeping, data entry, scheduling, appointment setting, preparing and filing quarterly and yearly taxes, all office functions. Office Manager

Global Installers - D'Iberville, MS

March 2011 to January 2013

Managed on site office operations for military remodeling business. Assigned tasks to labor workers, recorded hours employees worked, all office functions. Guest Service Agent

Sapphire Inn - Biloxi, MS

April 2010 to July 2011

Hotel front office and housekeeping duties while living onsite. Checked guests in/out, booked reservations, answered phones, maintained clean public spaces, set up breakfast area, cleaned rooms after guest check out.

Accounting Assistant

Backwoods Accounting - Greenville, AL

January 2001 to March 2010

Worked side by side with owner of accounting business. Bookkeeping, data entry, scheduling, appointment setting, preparing and filing quarterly and yearly taxes, all office functions. Education

32 Credit Hours in Medical Assistant

Miller-Motte College - Gulfport, MS

September 2012 to March 2013

Skills

• Account Management

• Customer Relationship Management

• Management

• Office Management

• Relationship Management

• Human Resources

• Inventory Control

• Event Planning

• Operations Management

• Strategic Planning

• Profit & Loss

• QuickBooks (10+ years)

• Budgeting

• Microsoft Office (10+ years)

• Accounting/Tax Software (10+ years)

• Accounts Receivable

• Accounts Payable

• Payroll

• Tax Experience

• Bookkeeping (10+ years)

• Medical Terminology (1 year)

• HIPAA (1 year)

• Medical Office Procedures (1 year)

• Research

• Financial Report Writing

• Recruiting

Assessments

Attention to detail — Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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