Office Manager/Accounting Assistant
Resume:
Tracy Thomas
Saraland, AL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Manager
H&R Block - Troy, AL
January 2018 to May 2018
Managed all operations of tax office. Employee scheduling, banking, customer relations, office management, hiring, escalation prevention, client retention, marketing, all office functions. This location attained the highest profit ever under my management. Seasonal employment. Call Center Representative
CONNECT FOR HEALTH COLORADO - Troy, AL
September 2017 to December 2017
Answered calls in call center for Colorado Health Insurance Marketplace. Aided clients with navigation and technical issues with Marketplace website. Helped clients enroll in health insurance plans. Scored excellent in all screened calls. Temporary placement. Manager
COMPLETE CASH HOLDINGS, LLC - Troy, AL
May 2016 to November 2016
Management for title loan company. All office functions, banking, inventory, marketing, evaluating and processing loans. Always met required sales goals. Business closed. Accounting Assistant
Backwoods Accounting - Greenville, AL
January 2013 to May 2015
Worked side by side with owner of accounting business. Bookkeeping, data entry, scheduling, appointment setting, preparing and filing quarterly and yearly taxes, all office functions. Office Manager
Global Installers - D'Iberville, MS
March 2011 to January 2013
Managed on site office operations for military remodeling business. Assigned tasks to labor workers, recorded hours employees worked, all office functions. Guest Service Agent
Sapphire Inn - Biloxi, MS
April 2010 to July 2011
Hotel front office and housekeeping duties while living onsite. Checked guests in/out, booked reservations, answered phones, maintained clean public spaces, set up breakfast area, cleaned rooms after guest check out.
Accounting Assistant
Backwoods Accounting - Greenville, AL
January 2001 to March 2010
Worked side by side with owner of accounting business. Bookkeeping, data entry, scheduling, appointment setting, preparing and filing quarterly and yearly taxes, all office functions. Education
32 Credit Hours in Medical Assistant
Miller-Motte College - Gulfport, MS
September 2012 to March 2013
Skills
• Account Management
• Customer Relationship Management
• Management
• Office Management
• Relationship Management
• Human Resources
• Inventory Control
• Event Planning
• Operations Management
• Strategic Planning
• Profit & Loss
• QuickBooks (10+ years)
• Budgeting
• Microsoft Office (10+ years)
• Accounting/Tax Software (10+ years)
• Accounts Receivable
• Accounts Payable
• Payroll
• Tax Experience
• Bookkeeping (10+ years)
• Medical Terminology (1 year)
• HIPAA (1 year)
• Medical Office Procedures (1 year)
• Research
• Financial Report Writing
• Recruiting
Assessments
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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