Jean McWilliams

**** ****** ***

Cincinnati, OH *5205

adn3ka@r.postjobfree.com

513-***-****

Detail-oriented professional with 12+ years of experience and a proven knowledge of payroll, new hires, accounts payable, accounts receivable, and budgeting. Aiming to leverage my skills to successfully fill the desired role at your company.

Work Experience

GREENHOUSE/SALES/CUSTOMER SERVICE

West Hills Greenhouse - Cincinnati, OH

March 2020 to Present

Plant care with customer service of sales, knowledge of sought after items, propagation, price setting. Customer sales with QuickBooks program. Wholesale orders for landscapers, floral boutiques, designers. Knowledge of designs, plant care, and varieties. Managing the company when owners are away, scheduling watering schedules due to weather. Propagation of new and popular products. CUSTOMER SERVICE

Price Hill Washland - Cincinnati, OH

January 2016 to Present

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Refer unresolved customer grievances to designated departments for further investigation. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

OWNER/OPERATOR

Andrea's Critter Corner - Cincinnati, OH

November 1998 to May 2012

Compile budget data and documents, based on estimated revenues and expenses and previous budgets. Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Reconcile records of bank transactions. Customer Services including grooming and care of their pets. ADMINISTRATIVE ASSISTANT

Tressa Inc - Covington, KY

February 1996 to September 1998

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Process paperwork for new employees and enter employee information into the payroll system. Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Compute wages and deductions, and enter data into computers. Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records. Keep track of leave time, such as vacation, personal, and sick leave, for employees. Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions. Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.

BOOKKEEPER

Messer Construction - Cincinnati, OH

March 1993 to February 1996

Operate computers programmed with accounting software to record, store, and analyze information. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Reconcile or note and report discrepancies found in records. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Reconcile records of bank transactions. Prepare purchase orders and expense reports. Education

associates of business in accounting

UNIVERSITY OF CINCINNATI

May 1995

Skills

• Accounts payable/ Data Entry/P.O/3-way match

• Payroll (4 years)

• Accounts receivable

• Microsoft Excel and Word

• Human Resources

• Multitasks/Fast Paced Team Member

• Scheduling

• Administrative Assistant

• Billing

• Filing

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