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Customer Service Store Manager

Florence, SC
August 08, 2021

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AW AERIS WILLIAMS 843-***-****

Florence, SC 29506

Professional sales-focused, enthusiastic, visionary-thinking Assistant Store Manager with over 3 years of experience in sales and customer service. Motivational leader skilled at building relationships with customers, employees and senior management. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Always working to enhance revenue and boost customer satisfaction.

Sales techniques

Goals and performance

POS systems operations

Relationship building and


Sales and marketing

Sales expertise

Customer Relations

Customer experience

Staff Supervision

Staff Management

Systems and software programs


Assistant Store Manager Torrid - Florence, SC 04/2019 - CURRENT Promoted professional growth and facilitated talent development of each associate to drive performance excellence

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Helped with planning schedules and delegating assignments to meet coverage and service demands

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies

Rotated merchandise and displays to feature new products and promotions

Met or surpassed business targets regularly through employee engagement and forward-thinking planning

Onboarded new employees, including training, mentoring and new hire documentation

Answered questions about store policies and concerns to support positive customer experiences

Conducted store inventories once per quarter

Assisted Manager in interview process of prospective employees and provided feedback


Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries Supervised payroll corrections for accuracy and duplications Planned team-building exercises to increase employee performance and job satisfaction

Coached team of 13 on effective upselling and cross-selling methods Maintained positive customer relationships by responding quickly to customer service inquiries

Reviewed sales and gross profit reports to determine options for increasing market growth

Handled customer service by dealing with complaints, organizing stock and answering customer questions

Performed mandatory audits to enforce compliance in merchandising, inventory and customer service

Trained and managed associates in customer service and sales techniques

Processed payments for credit and debit cards and returned proper change for cash transactions

Provided current employees options for additional training opportunities

Served as floating manager-on-duty, MOD, to cover shift shortage Sales Associate Justice - Florence, SC 11/2017 - 01/2019 Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Increased sales in 20%

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Maintained organized, presentable merchandise to drive continuous sales

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise

Engaged with customers to effectively build rapport and lasting relationships

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs Wilson High School, Florence, SC 06/2015

High School Diploma:

Allen University, Columbia, SC

Some College (No Degree): Business Administration

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