PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
AW AERIS WILLIAMS
adn3jz@r.postjobfree.com 843-***-****
Florence, SC 29506
Professional sales-focused, enthusiastic, visionary-thinking Assistant Store Manager with over 3 years of experience in sales and customer service. Motivational leader skilled at building relationships with customers, employees and senior management. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Always working to enhance revenue and boost customer satisfaction.
Sales techniques
Goals and performance
POS systems operations
Relationship building and
management
Sales and marketing
Sales expertise
Customer Relations
Customer experience
Staff Supervision
Staff Management
Systems and software programs
Training
Assistant Store Manager Torrid - Florence, SC 04/2019 - CURRENT Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Helped with planning schedules and delegating assignments to meet coverage and service demands
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Rotated merchandise and displays to feature new products and promotions
Met or surpassed business targets regularly through employee engagement and forward-thinking planning
Onboarded new employees, including training, mentoring and new hire documentation
Answered questions about store policies and concerns to support positive customer experiences
Conducted store inventories once per quarter
Assisted Manager in interview process of prospective employees and provided feedback
EDUCATION
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries Supervised payroll corrections for accuracy and duplications Planned team-building exercises to increase employee performance and job satisfaction
Coached team of 13 on effective upselling and cross-selling methods Maintained positive customer relationships by responding quickly to customer service inquiries
Reviewed sales and gross profit reports to determine options for increasing market growth
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service
Trained and managed associates in customer service and sales techniques
Processed payments for credit and debit cards and returned proper change for cash transactions
Provided current employees options for additional training opportunities
Served as floating manager-on-duty, MOD, to cover shift shortage Sales Associate Justice - Florence, SC 11/2017 - 01/2019 Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Increased sales in 20%
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Maintained organized, presentable merchandise to drive continuous sales
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Engaged with customers to effectively build rapport and lasting relationships
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs Wilson High School, Florence, SC 06/2015
High School Diploma:
Allen University, Columbia, SC
Some College (No Degree): Business Administration