Jack N. Daiter, B.A., LL.B., LL.M.

*** ***** ***** **** ****, Unit 18

Richmond Hill, Ontario, L4C 0R6

Tel: 416-***-**** (mobile)

Email: adn3dv@r.postjobfree.com

CAREER PROFILE

A licensed lawyer in Ontario with 10 years of private practice experience in civil litigation, insurance defence litigation, medical malpractice / personal injury litigation, commercial litigation, and with over 21 years of in-house professional liability claims handling, claims management and executive level experience, together with a graduate degree (Master of Laws) in Alternative Dispute Resolution. A high-performing executive with a proven track record of accomplishments in successfully managing a variety of departmental and inter-departmental projects, and oversight of a claims portfolio with gross claims under management valued at approximately $450 million and a claims team of 35 professional and administrative staff. An ability to develop strategic liaisons with internal and external stakeholders, and to communicate effectively with decision makers at all levels. A Board level participant as a member, counsel and presenter in several organizations. A mentor, motivator, and teacher at various levels of academia including college, university and graduate level (law school). An analytical, strategic and progressive decision maker, with a tireless work ethic and an inclusive, motivational, collaborative, consensual, cooperative and dynamic leadership style.

SELECTED ACCOMPLISHMENTS

10 years of civil litigation experience in downtown Toronto including medical malpractice / personal injury claims (plaintiff and defence)

Extensive involvement in claims handling and claims management in every area of practice including medical / healthcare liability-related claims, through the lens of lawyer professional liability (negligence)

Assisted LawPRO (mid-1990s) in retiring the $180M deficit, arising from the ‘insurance crisis’ of the late 1980s / early 1990s when the lawyer’s insurance program was overseen by the Benchers of the Law Society of Upper Canada

Seamlessly integrated the claims team into the corporate insurance business model

Spearheaded the overhaul of the deductible collection process in the late 1990s when LawPRO migrated to windows-based claim handling software including preparation of training materials and conducting training sessions

Headed up the initiative that saw the deductible collection process migrate from a discipline to a suspension process. This involved extensive discussions with the Law Society of Upper Canada, the then Vice President Claims and CEO of LawPRO leading up to the change from a discipline to a suspension process, and the creation of a new By-Law and procedures once the new process was approved (including most recently an appeal mechanism). The immediate impact of this change from discipline to suspension also facilitated the recovery of a very large outstanding deductible receivable that was virtually uncollectable under the discipline process

Headed up the initiative that saw the creation of a secure portal through which claims defence counsel can communicate with LawPRO claims professionals on a file-specific basis. This involved partnering with our IT Department, members of the LawPRO Executive, the LawPRO claims team and defence counsel

Assisted the Executive Vice President with the annual reinsurance placements for the Excess and Clash programs. This involved preparation of the narrative that accompanied the package circulated by our insurance broker and meetings with the broker and reinsurers

In response to escalating legal fees, I headed up the first ever alternative fee arrangement pilot project in the claims department by preparing the Request for Proposals, reviewing the Proposals submitted by the law firms, monitoring the pilot over its 36 month duration, analysing the data from that project and, due to its success, implementing a second alternative fee arrangement project in 2017

Spearheaded a major and ongoing project involving the creation of new claims handling software and work reallocation processes in conjunction with our IT Department and many other stakeholders from various departments in the company

Assisted the Executive Vice President annually with the claims section of his annual report to the Board of Directors, and present the annual claims report for my department to the Board of Directors

Assisted our Finance Department annually with audit inquiries from our external auditor and meet directly with our auditors on an annual basis to review any changes to claims handling procedures

Managing the TitlePLUS title insurance claims portfolio for a one year period in which I successfully implemented the first subrogation / recovery program

While seconded to the Law Society of Upper Canada, I reviewed the various processes and procedures involving the enforcement of orders and undertakings given by members to the Law Society, and prepared a report with recommendations that were accepted and successfully implemented

Effectively dealing with a number of highly sensitive HR-related issues over the years in conjunction with various members of LawPRO’s senior management team

Mentoring and coaching many employees to achieve and exceed their goals

As Vice President, Primary Professional Liability Claims, I acted as LawPRO’s liaison to the provincial and federal judicial appointment committees, regularly providing claims information of judicial candidates

Hosting a number of offsite educational meetings for our external defence counsel

BUSINESS EXPERIENCE

The Mediation Place May 2019 – Present

oPrincipal of Mediation & Dispute Resolution Business

Immigration and Refugee Board of Canada, Refugee Protection Division Feb. 2020 – Present

oBoard Member / Decision Maker

Lawyers’ Professional Indemnity Company / LawPRO May 1997 – June 2018

oVice President, Primary Professional Liability Claims Dept / LawPRO Oct. 2010 – June 2018

oUnit Director & Counsel Jan. 2007 – Sept. 2010

oAssistant Claims Manager & Counsel Jan. 2006 – Dec. 2006

oSenior Claims Counsel Oct. 2002 – Dec. 2005

oClaims Examiner May 1997 – Oct. 2001

Law Society of Upper Canada, Compensation Fund, Team Leader & Senior

Counsel / Special Projects Assistant to Director of Regulatory Division

(Secondment) Oct. 2001 – Oct. 2002

Daiter & Perry, Barristers and Solicitors. Partner in law firm. Practice restricted to

civil litigation including, personal injury, medical malpractice, administrative tribunals 1992 – 1997

Cassels, Brock & Blackwell, Barristers and Solicitors. Associate in commercial

litigation department. Also on Articling Student Committee 1990 – 1991

Ian Outerbridge, Barristers. Associate with general civil litigation firm including

medical malpractice and personal injury retainers 1989 – 1990

Larry Gilbertson & Associates, Barristers and Solicitors Associate with insurance

defence litigation firm 1987 – 1989

Cogan & Cogan, Barristers and Solicitors, Articles in General Civil Litigation 1985 – 1986

Carleton University, Teaching Assistant in undergraduate “Introduction

to Law” course 1983 – 1985

EDUCATION

LL.M. (ADR) Osgoode Hall Law School 1999 – 2001

Certificate of Achievement (ADR) Stitt Feld Houston & Handy /

University of Windsor 1998

Arbitration & Mediation Cert. University of Toronto Continuing Education 1988

Bar Admission Course Toronto 1987

LL.B. University of Ottawa 1982 – 1985

B.A. University of Toronto 1979 – 1982

VOLUNTEERISM

Member of Board of Directors, Ontario Lawyers’ Assistance Program (OLAP) 2010 – 2011

Fanconi Anemia Annual Fundraiser, Board Member and

Co-Chair of Organizing Committee 2001 – 2010

Judging Moot Court appeals at Osgoode Hall Law School 2000 – 2009

Coaching Advanced Negotiations at Osgoode Hall Law School 2000 – 2009

Member of the Bar Admission Course, Civil Procedure Reform Team 2000 – 2001

Legal Aid Area Committee Panel Member by Order in Council 1995 – 2009

Member of Lawyer Referral Service 1991 – 1996

PUBLICATIONS & PRESENTATIONS

Various LawPRO-related presentations for Claims Department, practicePRO

and TitlePLUS 2005 – 2018

Presentation on Risk Management to Atlantic Provinces Trial Lawyers’ Association

in Halifax, Nova Scotia 2003

Presentation to Metro Toronto Lawyers’ Association on Mediation and

Dispute Resolution – videotaped for Bar-X 2002

Taught Risk Management at Bar Admission Course in St. John’s Newfoundland 2002

Videotaped Panel Presentation for Professional Responsibility Risk Management

Day at the Bar Admission Course 2002

Canadian Bar Association of Ontario - “Making the Most of the Mediation Session:

The Client’s Perspective” 1999

Co-authored Canadian Bar Association report on Contingency Fees in Ontario

for submission to the Honourable Ian Scott 1988

TEACHING / LECTURING

Speaker at numerous conferences and seminars on lawyer professional liability

and risk management issues, alternative dispute resolution and negotiation

techniques and civil procedure 1997 – 2018

Organize and conduct internal training and informational meetings and seminars

at work on various issues of importance to the claims team 1997 – 2018

Adjunct Professor at Osgoode Hall Law School teaching Lawyer as Negotiator

course Sept. 2002 – Dec. 2004

Taught credit course in Dispute Resolution and Negotiation Techniques at Seneca

College Sept. 2001

Co-taught continuing education course in Dispute Resolution and Negotiation

Techniques at Ryerson University Sept. 2000 - Sept. 2004

Co-taught LL.B. perspective course in Alternative Dispute Resolution

at Osgoode Hall Law School Jan. – Apr. 2000

Instructor of Civil Litigation Section - Bar Admission Course - Law Society of

Upper Canada 1994 – 2001

HONOURS AND AWARDS

Ontario Volunteer Award Recipient from Provincial Government for 5+ years

of volunteer work with Fanconi Canada 2006

Graduated University of Toronto B.A. program with distinction 1982

C.L. Burton Open Scholarship from University College, University of Toronto 1980 / 81

COMMUNICATION

A motivational, dynamic, inclusive, creative and strategic change manager

Attended / conducted regular meetings with members of LawPRO’s senior management team, direct

reports (middle managers) and other key stakeholders within and outside of the company on claims-

related issues and regarding a wide variety of other projects and initiatives

Utilize effective communication and interpersonal skills to clearly and quickly address and resolve any

issues, problems or concerns

ADMINISTRATION

Oversaw the proper administration of the bulk of the primary E & O Program claims portfolio representing

gross claims under management of approximately $450 million (the largest book of business at LawPRO)

Oversaw a department of 35 professional and administrative staff (the largest department at LawPRO)

Worked seamlessly and collaboratively with other internal and external stakeholders on a wide range of

administrative matters, including a number of sensitive and challenging HR-related issues

Conducted performance evaluations and goal setting for my direct reports, and prepared annual department budget

PROFESSIONAL AFFILIATIONS

Law Society of Ontario Member since 1987

Canadian Bar Association – Ontario Member since 1988

CICMA (Canadian Insurance Claims Manager Association) 2011 - 2015

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