BOBBY SOPHIA TAMONG

+971-********* /adn3bi@r.postjobfree.com

Objective

To perform in a challenging position in the SPA WELLNESS Industry, where I can apply my Leadership and interpersonal skills developed over the years having worked with several international hotels and Spa Facilities around the world.

Work Experience

July 2018 to till date About Attitude Spalon bar (Spa & Salon) Bangalore, India Founder and Managing Director

Responsibilities: Owner and Founder of our own company that has Luxury Salon and Spa with 2 branches in Bengaluru, India.

Sept 2020 to May 2021 Akalka Wellness under Aivaan Hotels and Resorts Bangalore, India Managing Director for Akalka Wellness Brand

Responsibilities: Managing Director for Aivaan Brands Signature Wellness initiative and planned to open 9 locations based on each location of the hotel, successfully planned for 2 locations in Tamil Nadu and Andaman & Nicobar Islands. May 2017 to April 2018 Galle Face Hotel Spa by L’OCCITANE at Galle Face Hotel Colombo - Sri Lanka (by Sanghvi Brands) Spa Manager/HOD (Pre & Post Opening)

Responsibilities: Department head for the company’s flagship operations in Colombo Sri Lanka at The Galle Face Hotel. I am responsible for the overall operations of the first L’OCCITANE spa opening in Sri Lanka under Sanghvi Brands Ltd and reporting to Vice President of Operation in India. Dec 2014 to March 2016 EXHALE SPA at GANSEVOORT HOTEL GROUP, TURKS & CAICOS, ISLANDS Exhale Spa & Wellness Director

Responsibilities: As Spa Director responsible for all facets of the spa operation for Gansevoort a luxury boutique hotel in Turks and Caicos Islands and being responsible for staffing, scheduling, programming and management of Therapies, Mind and Body classes, skin care, locker rooms and spa reception. Developed policies and procedures for each area in the spa as well as for the spa operation. Coordinated in the development of job descriptions for each position. Interviewed, hired, trained, and evaluated all supervisors and key staff for each areas of operation. Training the staff according to the latest developments pertinent to the function of each department. Maintained a cooperative and professional work relationship with all auxiliary resort departments. Maintained salary and commissions’ structure. Assisted in developing and implementing new budgets. Responsible for the budget while monitoring revenues and operating costs. Marketing and public relations to help create and present a marketable facility. Directs the promotion and maintenance of effective guest relations, Responsible for overall direction, coordination, and evaluation of Spa staff. Carried out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws. Addressing complaints and resolving all guest opportunities. Aug 2013 to Dec 2014 DIVA LOUNGE SPA GROUP DOHA, QATAR Group Spa Manager

Responsibilities: Group Spa Manager for 3 branches. Responsibilities Include overall Functionality of the Spas that include Management, setting up yearly budget, Human Resources, Financial Protocols, Training, Purchasing, and maintaining retail, Public Relations and Marketing plan, Setting up targets and Goals for Team of 40 Individual Members. Worked and overlooked on the opening of our 3rd branch which is now our flagship branch with added facilities which includes an upscale fitness lounge and hair salon with luxurious amenities that are tailor made for guest comfort and making sure opening deadline was met on time set up by the owners. Achievements: Took Over the position in August 13 and within 3 Months updated the Policies and Procedures to International Norms as well as Set up New Job Descriptions for Positions which resulted in Maximizing Potential of Team Members and increase Productivity of the Spa. Targets have been achieved at a success rate of 86 % and increase in revenue by overall 18% noted. Also Set up New norms to Recognize Members and offer Benefits that promote loyalty and attracting new members through Promotions and Advertising with Major Travel Magazines in Middle East and Airlines like Qatar Airways as well as major financial corporates. Apr 2012 to Dec 2012 Mandarin Oriental Hotel Group Kuala Lumpur Spa Manager

Responsibilities: Department head since April Setting up marketing plans, creating Spa budget, taking responsibilities for Profit & Loss,

Designing attractive spa treatment menus working closely with PR team, Responsible for the operations of the entire Spa, Fitness and guest interaction, Maintaining Brand Standards, Managing a team of over 30 for daily operations, Training staff every week on customer approach and product knowledge, attending Department heads meeting every day, creating development plans for the team, identifying factors that affect guest experience and re inventing a new global service approach working with a diverse team of talented individuals. Review treatments and notes on Spa reservation system To carry out annual appraisals and regular feedback on development on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.

Weekly planning meeting Reading through the many essentials emails that deal regarding Spa, meetings, groups, and VIP’s monthly meeting for all spa colleagues, attend weekly department head meeting Daily department head meeting, Weekly room division meeting with department head (operational flow and discuss any issues) Interview and trade test for all prospective therapists for the spa Handling guest complaints regarding treatments and therapists Stock check, Purchasing, inventory and Assist in the evaluation of current products and new product lines for professional and retail use.

Create an easy-to-read log of treatments that all therapists can perform. This is to be distributed to Spa therapists and concierge team, Weekly treatment training.

Mar 2011 to Mar 2012 Mandarin Oriental Hotel Group Kuala Lumpur Assistant Spa Treatment’s Manager/Acting Spa Director Responsibilities: Responsible for the operations of the entire Spa, Fitness, and guest interaction Review treatments and notes on Spa reservation system To carry out annual appraisals and regular feedback on development on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE. Weekly planning meeting Reading through the many essentials emails that deal regarding Spa, meetings, groups, and VIP’s monthly meeting for all spa colleagues, attend weekly department head meeting Daily department head meeting, Weekly room division meeting with department head (operational flow and discuss any issues) Interview and trade test for all prospective therapists for the spa Handling guest complaints regarding treatments and therapists Stock check, Purchasing, inventory and Assist in the evaluation of current products and new product lines for professional and retail use.

Created an easy-to-read log of treatments that all therapists can perform. This is to be distributed to Spa Therapists and concierge team, Weekly treatment training.

Apr 2006 to Jan 2011 Elbow Beach Luxury Resorts Bermuda, Mandarin Oriental Hotel Group Advanced Therapist

Responsibilities: Greeting and personally welcoming customers Day to day co-ordination of the SPA, working as part of a team. Recommending and advising clients on the best treatment programmes and skin care routines to carry out at home. Training, leading and motivating the team of beauty/massage therapists. Communicate and delegate tasks effectively to ensure achievement of objectives and operational standards. Acting as a team player, taking part, and contributing to theme evenings, promotions, and special offers In 2006 I performed treatment on mystery shopper Richey and spa achieved 1 st

prize,

Helping treatment manager with Monthly inventories Time to time work at spa desk and take guest appointments. Dec 2005 to Mar 2006 Atmosphere Day Spa, Telluride, Colorado, United States Of America Spa Therapist/Spa Management Trainee

Responsibilities Through student exchange program IEE in Colorado, United States Of America, I have received a structured training program (SPA management Training Program) to gain proficiency in the hotel, Resort and hospitality industry.

In addition to attending many training courses conducted by the best instructors approved by the National Certification Board for Therapeutic Massage and Bodywork and the International Massage Association as a Category “A” education provider.

Apr 2005 to Nov 2005 Reflection Hair & Beauty Care, Dubai UAE Beauty & Massage Therapist

Responsibilities: Providing a full range of beauty therapy treatments and achieving set sales and treatment targets Maintaining strict client confidentiality and dealing diplomatically with sensitive issues Recommending and advising clients on the best treatment programmes and skin care routines to carry out at home. Acting as a team player, taking part and contributing to theme evenings, promotions and special offers Dec 2002 to Jan 2005 The SPA at Leverick Bay and Biras Creek Spa Relais & Chateaux, British Virgin Island Beauty & Massage Therapist

Responsibilities: Recommending and advising guests on the best treatment programmes and skin care routines to carry out at home

Work on spa front desk attending calls, taking appointments and Calculate weekly sales figures. Managing and monitoring stock levels.

Designing and creating the price lists, gift vouchers and appointment cards Communicate and delegate tasks effectively to ensure achievement of objectives and operational standards. Acting as a team player, taking part and contributing to theme evenings, promotions and special offers Jan 2002 to Oct 2002 Hilton Golden Palms Spa and resorts, Bangalore, India Beauty & Massage Therapist/Hairdresser.

Responsibilities: Take ownership and be responsible for ensuring all procedures, Providing a full range of beauty therapy treatments and Hair styles. Ensure the smooth day-to-day running of the department. Monthly inventory reporting to spa director

Jan 1998 to Jan 2002 Day Spa Lifestyle Clinic in Bangalore India Spa Supervisor

Responsibilities: Undertake and execute treatment procedures, leading by example and always ensuring up to date knowledge of area, providing a full range of beauty therapy treatments/hair style. Assist the Manager with sales and marketing activity within the department; ensuring growth is achieved about awareness from the internal and external customer. Take ownership of and be responsible for ensuring all administration procedures regarding client care are carried out including booking procedures, client payments and consultation cards. SPA related courses and Certifications

1. Certificate in ESPA International UK LTD

Face/body treatment knowledge Advance/basic course Dec 2007-March 2008 2. International Education Research Foundation (IERF) Esthetician License Certificate Colorado USA -

3. (15/02/2006) Diploma in Beauty Therapy

4. Lifestyle Clinique Academy (25-05-2002)

5. Advance course Certificate Lifestyle Clinique Academy (12-12-2000) 6. Oriental Therapist Certificate (Shiatsu/Reflexology/Thai Massage) - Holistic Health and Nature Cure Awareness Centre Naturopath Hospital (10-9-2004)

Special skills

• L’OCCITANE Face/Body Treatments and product knowledge

• DECLEOR Face/Body Treatments and product knowledge

• E’SPA Face/Body treatments and product knowledge

• Dermalogica Facial treatments and product knowledge

• Aromatherapy Associates

• Thalgo

• Microdermabrasion

• Hot Stone Therapy

• E’SPA advance Ayurveda body treatments

• Note: Esthetician License Certificate in Colorado USA - International Education Research Foundation (IERF) - Member of the National Association of Credential Evaluation Services (NACES ®), a recognizing body for credentials evaluation services in the U.S.

References Available upon request

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