TABITHA PRATER

PO BOX ******, Atlanta, GA *****, 773-***-**** adn32g@r.postjobfree.com

OBJECTIVE

To obtain a position in a corporation, that will enable me to contribute my extensive talents in customer service, staff leadership, motivation, training and development, computer operations and quality improvement.

SUMMARY OF QUALIFICATION

●More than 20 years in Customer Service/Data Entry; keyboard speed 40 wpm

●10 plus years in Operation and People/Property Management with 2 CSR Certificates;10-key 15,000

●5 plus years Lockbox/ Wholesale data processing, Night Auditor, MS Word, Power Point, Excel

●Team leader who establishes goals and motivates employees to achieve goals

●Consistently meets/exceeds organizational productivity goals, resulting in efficient turnover

●Detail oriented with strong analytical, interpersonal, decision making, and problem solving skills

●10 plus years volunteering in hospitals, senior homes and community centers.

●Current Completion of 20 hours Unarmed and 20 hours Armed security training

EDUCATION

RMU, Chicago, IL Business Mgmt: G.P.A 3.5 2013- 2014 Degree: A.A.S

CSU, Chicago, IL Business Mgmt: G.P.A 3.0 2016- 2019 Degree: B.S.

PROFESSIONAL EXPERIENCE

State Farm, Atlanta, GA

CSR/ Claims Associate 2020-Present

Work in a team environment handling a large volume of calls, while working from home. Provide exceptional customer service to customers, repair facilities, insurance companies and more. Obtain and document auto accident information. Process payments for auto repairs, rentals, and reimbursements. Ensure that each customer is made whole again through efficient and effective claim handling.

Chicago Transit Authority, Chicago, IL

Flagman/Train Operator 2016- 2019

Coordinate the safe movement of trains through slow zones in construction or maintenance sites in order to protect the workers, equipment, and structures. Operate trains on various lines providing safe and efficient transit service to all customers.

Chicago Transit Authority, Chicago, IL

Customer Service Assistant 2014- 2016

Provide customer assistance at the highest level to transit patrons aboard vehicles and in and around transit facilities, and assist transportation personnel as required. Provide special assistance to mobility limited patrons. Routinely perform station checks, stay alert for any suspicious activities and inform customers of fares, re-routes, and assist with directions. Troubleshoot trains manually & electronically. Dispatch controller for assistance.

Carson Pirie Scott, Evergreen Park, IL

Salon Manager 2010- 2014

Manage a professional styling team of seven, recruiting, new hire process, coaching/development and event planning. Ensure the styling team are abreast with current trends and educational and state board regulation. Handle customer complaints and disputes, front desk, general office duties and different projects as assigned. Manage employees’ payroll and keep an accurate account of their time in and out of the salon.

Staples, Pine Bluff, AR

Customer Service Supervisor 2009-2010

Provide exceptional customer service making it EASY for the customer, handle customer issues/complaints and applying the CARE values to my team. In charge of front end operations to insure that company policy are being followed, while managing my team’s time and payroll. Merchandising, price changing, clearance set up and plan-o-grams. Key holder, cash office, stock and other duties as needed to ensure the company and customers are satisfied.

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