Tyson

Rademaker

214-***-****

Dallas, TX

adn32d@r.postjobfree.com

Enthusiastic Customer Problem-Solver and Team Leader

Throughout my 18-year career, I have excelled at delighting customers and solving their trickiest problems, as well as assembling and leading high-functioning teams. I am ready for my next opportunity to learn, grow, and lead.

Core Qualifications

-Years of customer service and management experience

-Able to learn and master skills quickly

-Upbeat, friendly attitude

-Excellent oral and written communication skills

-Clean, polished appearance

-Works well under pressure/stress

Experience

February 2021 - Current Solar Technician/Assistant Administrator

Solar Innovators, LLC Bedford, TX

Responsible for scheduling and resolving appointments with customers to solve issues with solar hardware and software.

Required to work on complex technical issues, sometimes in harsh weather conditions.

Responsible for handling weekly payroll for the team and general project management.

Required to carry 40-50lb solar panels and lift them up to coworkers on rooftops and occasionally perform roof work.

Required to be flexible with scheduling and often be on call during normal business hours.

November 2020 - January 2021 Data Processor

JP Morgan Chase Lewisville, TX

Responsible for receiving, handling, and sorting sensitive forms and applications.

Required to quickly and efficiently interpret paper forms and digitize them.

Required to maintain an accuracy of 99.6% and exceptional typing agility.

Successfully adapted to a high-clearance, strict, competitive environment.

August 2020 - October 2020 Specialized Driver for Alto

Alto, Inc. Dallas, TX

Responsible for safely catering to the needs of high-profile clients daily, including safe and efficient passenger pickup/dropoff, safe and clean meal pickup/delivery, shopping at local stores for requested products.

Required to clean and sanitize my assigned vehicle after every trip to maximize safety and return all components of the vehicle to "default" to ensure every person has a reliable, uniform experience.

Required to maintain a polished, professional appearance and attitude at all times, navigating accurately to each destination, multitasking with dispatch, and ensuring every customer feels safe and comfortable.

Awarded "safest driver" after less than two weeks with Alto; I consistently maintain safe and hospitable customer experiences.

April 2019 - August 2020 Uber Eats and Instacart Driver

Independent Contractor Dallas, TX

Responsible for placing, acquiring, and delivering food orders and a wide variety of customer-specified goods, groceries, and household products from restaurants and shopping locations to homes and businesses.

Required to meet strict parameters for quality selection, precision, time management, and climate-controlled transportation.

Resolved out-of-stock-product issues and item substitution requests directly with customers.

Reliably maintained a customer satisfaction rating of greater than 98%.

September 2017 – April 2019 At-Home Call Center Agent

Sykes, Inc. Remote Work From Home

Responsible for handling consistent calls from customers for up to 8 hours/day.

Expected to go above and beyond to meet any and all customers' needs, including complaints and desires.

Required to have a noise-free, work-from-home environment.

April 2016 – January 2017 Publishing Game Tester

Gearbox Software, Inc. Frisco, TX

Responsible for creation, management, and educating a team of testers to use Excel documents required for game analysis and testing.

Efficiently found and reported flaws / bugs within games, boosting the quality of the product.

Interacted with game development companies worldwide, using tools like Jira to facilitate better, more streamlined communication between testers and developers.

September 2012 – Present Business Owner

Self-Employed Dallas, TX

Developed and successfully ran two businesses, consistently generating profit and crafting efficient business processes.

Created a high-end residential aquarium service business, providing a range of services including consultation, set-up, and routine maintenance.

Developed a lucrative online business engaged in C2C transactions for virtual merchandise.

Achieved and maintained 20% or better profit margins in addition to sustaining my own salary.

April 2010 – September 2012 Emergency Dispatcher

Monitronics, Inc. Irving, TX

Monitored residential and commercial alarm systems in a high-pressure, crisis environment. Diffused stressful situations and dispatched police / fire / EMS when needed.

“Top 5 Performer” for 27 consecutive months, receiving frequent praise from management.

Awarded “Outstanding Customer Service” for diffusing a delicate situation that would have otherwise resulted in negative press and a formal BBB complaint.

February 2009 – March 2010 Assistant Manager

Pizza Hut Frisco, TX

Facilitated the overhaul of store staff to produce an efficient and highly productive team. Worked closely with store manager and staff to ensure successful store operation and customer service.

Oversaw standard store operations (opening / closing, maintaining health codes, inventory management, daily cash management, etc.).

Recognized and took ownership of deficiencies in staff quality and consistency, mentoring employees that were prepared to improve and dismissing those that weren’t prepared to grow.

Assembled a strong crew of 20 hard-working employees through aggressive and thorough hiring practices.

February 2007 – January 2009 Customer Solution Specialist

Dallas North Aquarium Carrolton, TX

Delighted customers by providing a premium customer experience for high-end clients. Solved customer problems, delivered comprehensive solutions, and supported both pre-sales and post-sales business development activities.

Performed introductory, routine, and emergency maintenance on aquariums.

Educated and instructed customers on chemical itinerary, hardware, and livestock.

Leveraged extensive knowledge of filtration systems and livestock compatibility to ensure the balance of the aquatic ecosystem.

December 2002 – January 2007 General Manager

Domino’s Pizza Dallas, TX

Excelled in customer satisfaction and business development activities. I began as a delivery driver, was promoted four times and given an under-performing store in February 2005 with 20 employees and a negative profitability. I turned store operations around within six months.

Lead an under-performing store into profitability with monthly store revenue in excess of $30,000.

Instituted multiple sales and marketing initiatives, boosting net sales by 25-30%.

Implemented an employee incentive system to increase productivity and retention.

Systematically tuned the team, letting go of unmotivated workers and hiring dedicated team players.

Responsible for every component of store function: customer service, cleaning/maintenance, advertising/sales generation, human resource management.

Education

2006 - Present Business Major

Brookhaven Community College Dallas, TX

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