South Dakota Natural Resource

GRACE MATTHEWS

********@****.*********.*** C: 720-***-**** 1086 Copper Mountain Lane, Fort Collins, CO 80524

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Summary

Driven college student studying Tourism. Seeking life-changing network connections. Long history of going above and beyond for customers and taking on extra responsibilities.

Skills

•Food Service

•Customer Service Expertise

•Efficiency

•Problem Solving

Experience

World Classrooms Aberdeen, South Dakota Chief Experience Officer 01/2021-08/2021

•Leading middle school travel groups of through airports and to/from Washington DC

•Executing itinerary instructions and making changes if need be

•Facilitate hotel room checks for students each morning and night

•Command groups’ attention and inform them of daily activities

•Advocating for the best interest of the group

Torchy’s Tacos Fort Collins, CO Multiple Positions 08/2020- 05/2021

•Took advantage of every opportunity to provide above and beyond customer service

•Carefully reviewed fine details of each order to ensure maximum customer satisfaction

•Maximized profits by paying close attention to portion sizes

•Navigated and adjusted to the ups and downs of restaurant operations post Covid-19

•Exemplified brand recognition and maximized sales of merchandise items at every possible opportunity

Boulder Valley School District Boulder, CO Kitchen Satellite Lead 08/2013 - 05/2018

•Oversaw constant control over all aspects of kitchen operations, including food preparation and safety, cleaning and sanitizing, ordering and inventory, and supervising time-flow of meal periods

•Followed standards set by ServSafe to achieve quality results

•Fulfilled the USDA dietary needs of elementary aged children

•Improved meal period time frame for quieter, more pleasant customer experience

Education and Training

Colorado State University Fort Collins, CO

BS in Natural Resource Tourism with a Global Concentration

Anticipated graduation in May of 2022

Awards and Certifications

TIPS Certification 07/28/2020

Impact on Education Award 2018

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