Credit Manager - credit & collections

Cynthia Longoria

***** ******* ** ******, ** ****6 940-***-**** **************@***.***

Summary of Qualifications

Highly organized and detail-focused professional with exceptional Customer Service, and Credit & Collections experience with a proven track record of accurately handling financial reporting in deadline-oriented environments.

Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.

Highly creative, recognized as a results-oriented and solution focused individual.

Proficiency in managing accounts receivable portfolios, generating invoices and monthly statements for clients.

Manages portfolios to keep in compliance with all regulatory and corporate policies, procedures and guidelines to ensure all Credit and Collections business processes are properly documented, updated and executed.

Always willing to take ownership and to think outside the box to minimize bad debt exposure

Excellent computer skills; proficient with Microsoft Office, MAS 200, Navision, CloudSuite, Credit Point, PeopleSoft, ARS, SAP, PeopleSoft, Prophet21, TurboPro, Excel, Word Perfect, Lotus, D&B, NACM, and able to learn proprietary systems/applications quickly and easily.

Skill Proficiencies

Problem Collections

Account Receivable

Financial Reporting

Analyze EDI billings, transmit

Organization Skills

Legal Aspects of Collections

Strong work ethic

Analyze Financial statements.

Dispute Management

Sarbanes-Oxley

Time Management Skills

Texas Mechanic’s & Materialmen’s Liens

Professional Experience

Barsco Inc – Dallas, Texas 2019 - Present

Credit Manager

Key Contributions:

Perform credit investigations and evaluations of credit risk in order to approve customer accounts and assign credit limits

Monitor accounts on a daily basis – place accounts on credit hold, release orders, review collection notes, and aged balances – provide adjustments as necessary

Management of all bad debt accounts, legal and collections

Processing of cash applications

Dispute and deduction management

Filing of liens on delinquent balances according to Texas Mechanic’s & Materialmen’s laws

Management of tax certificates

Develop, update and maintain company’s credit policies

Updating of customer accounts

Manage multiple assignments efficiently and effectively; ability to motivate staff and expand their skills and knowledge

Collections of any returned checks

Standard Supply – Dallas, Texas 2019 - 2019

Credit Manager

Key Contributions:

Credit line reviews, customer service, account aging management, administration, delinquent account collection, payment management and processing

Manage portfolio of business accounts

Perform all collection efforts via phone calls, emails, faxes and collection letters

Collaborate with the sales team to resolve customer issues and approve large orders

Provide sound judgment and decision making to daily order release decisions within guidelines for this position based on our Controls Policy and Procedure manual

Management and reconciliation of accounts with disputes or errors

Mail lien notices to customer job accounts with delinquent balances according to Texas Mechanic’s & Materialmen’s laws

Handle collections of any returned checks

Process customer credit card payments or electronic check payments

Nutrien Ag Solutions – Flower Mound, Texas 2015 - 2018

Credit Analyst/Collections

Key Contributions:

Established and monitored new/existing credit lines for customers by analyzing financial statements, NACM D&B, and TransUnion/Equifax reports

Managed portfolio of consumer and business accounts with credit lines between $5K and $4M

Performed all collection efforts via phone calls, emails, faxes and collection letters

Collaborated with the sales team to resolve customer issues and approve large orders

Assisted Credit Manager with department supervisory duties

Management and reconciliation of accounts with disputes or errors

Responded to customer service requests in a professional and timely manner

Handled collections of any returned checks

Scanned bad debt payments directly to bank account through teller scanner equipment

Excelled within a fast-paced environment, continually taking on increased levels of responsibility

Bell Supply Co. – Gainesville, Texas 2010 - 2015

Accounts Receivable Lead/Collector

Key Contributions:

Executed all collection efforts making phone calls, emails, faxes and collection letters

Evaluated the credit-worthiness of new and existing customer accounts and established appropriate credit limits and terms

Managed credit to cash processes for $30M plus portfolio including invoices, deductions, cash application, credit and rebills

Prepared month end reports to Executive Management

Assisted Credit Manager with departmental duties

Management and reconciliation of accounts with disputes

Provided exceptional customer service

Handled collections of any returned checks

Cash application within a lockbox system and electronic payments

Select Energy Services, Inc. – Gainesville, Texas 2008 – 2010

Credit Manager

Key Contributions:

Established A/R collection targets while implementing systems and processes as required meeting or exceeding such targets. Providing timely and insightful reporting to executive management

Assisted staff with complicated and heightened delinquencies. Made phone calls or handled written correspondence as required

Evaluated the credit-worthiness of new and existing customer accounts and established appropriate credit limits and terms

Analyzed monthly delinquency and credit memo trends. Developed outstanding periodic reporting surrounding causes of A/R delinquency and credit memos

Maintained knowledge of technological advances in the collection area and identify opportunities to improve related systems and processes

Obtained and maintained a working knowledge of all local, state, and federal laws and regulations not limited to: Anti-Trust, Liens, Bonds Fair Debt Collection Act, Equal Credit Opportunity Act, Record Retention, Sarbanes-Oxley, and the Uniform Commercial Code

Managed and developed the collections staff to efficiently carry out job duties and tasks, providing performance evaluation feedback

Motivated employees to meet or exceed production goals

Maintained strong internal controls within related receivable processes

REFERENCES

1.Candace Pratt 940/395-5521

2.Angela Harral 940/273-0415

3.Mitchell Duck 817/692-1886

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