Camp Counselor Receptionist

ANDREA BARAHONA

adn2rq@r.postjobfree.com 917-***-**** The Bronx, NY 10475

Summary:

Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality. Personable Sales expert with 7 years in retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns. Skills:

● Proficient in mixology

● Maintaining glassware stock

● Alcohol ordering

● Anticipating guest needs

● Health codes compliance

● Outstanding customer service

● Service-oriented mindset

● Employee training

● Cash register operation

● Food preparation

● Marketing and sales

experience

● Cash and credit transactions

● Organizational ability

● Basic accounting

● Balancing the cash register

● Conversant in Spanish

Experience:

Bowlmor AMF Corp. New York, NY

Bartender

09/2017 - 03/2018

● Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

● Checked identification of customers to verify age requirements needed to purchase alcohol.

● Stocked bar with beer, wine, liquor and related supplies.

● Worked with management to plan and implement special events to boost customer numbers and profits.

● Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

● Upsold customers from shelf to premium brands to help boost sales.

● Offered preferred tables and other special accommodations to VIP customers.

● Made product recommendations to customers based on preference, food pairings and special promotions.

● Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Casa Blanca Hotel Brooklyn, NY

Receptionist

09/2015 - Present

● Fielded incoming calls, answered questions and transferred calls internally.

● Researched and quickly resolved customer issues.

● Document calls and schedule bookings/reservations.

● Log, manage, and record calls.

● Transcribed and forwarded customer messages to

Management.

● Maintained excellent customer satisfaction through polite, calm demeanor.

● Managed deposits, debit/credit transactions, and cash payments.

MMCC The Bronx, NY

Camp Counselor

06/2014 - 08/2014

● Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

● Enforced discipline and policies to protect safety of recreational activity participants.

● Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.

● Observed participants for signs of physical distress and stopped activity to administer care.

● Promoted monthly events and activities to increase participation and revenue.

● Explained principles, techniques and safety requirements to activity participants to prevent injury.

● Diversified recreational offerings by building and overseeing activity schedule.

● Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.

Education:

Bronx Community College Of The City University Of New York The Bronx, NY GED

05/2018

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