Paulo N Deoliveira Jr 978-***-**** adn2pc@r.postjobfree.com 74 Sycamore Dr - Leominster, MA 01453

Financial Services & Banking Operations Manager

Creative and forward-thinking operations leader who solves complex business operations and internal challenges with clearly defined strategies that drive revenue. Hands-on leader able to build winning sales teams who are focused and productive. Expert at creating a positive culture to enable growth throughout an organization while creating and executing successful strategies to meet both top- and bottom-line goals. Strong track record of accelerating sales and driving pace-setting growth under challenging market conditions. Committed to high-quality standards and dedication to excellence by demonstrating a positive and proactive customer service attitude. Multilingual in Portuguese and Spanish.

Expertise

Multi-Unit Leadership Business Development Strategic & Business Planning Team Building, Coaching & Mentoring

Client Needs Assessment Outbound Prospecting to Generate New Business Consultative Sales Process Improvement

Professional Experience

New York Community Bank – Amtrust Bank Boca Raton, FL Mar. 2020 to Jul 2021

Branch Team Manager

Influenced and inspire teams through support development and shared successes, creating a positive environment that fosters acceptance and tolerance, and in which all employees work hard and know that their voices matter.

Responsible for the completion of branch audits and reporting

Coached staff and monitoring progress

Direct and implement branch sales and services initiative in order to generate new relationship deepen existing customer relationship and achieve assigned production goal.

Represented the Bank in the community through involvement in various civic, charitable and CRA activities

The Toronto Dominion (TD) Bank USA Hudson, MA Nov. 2018 to Dec 2019

Assistant Manager

Created a team environment by nurturing self-confidence and courage that lead staff members to understand reasons behind operation initiatives, garner more contribution ideas from peers and leave employees feeling more valued.

Implemented controls to increase profitability and overall direct contributions from customers, as well as develop partnerships with community/local businesses that meet and exceed goals.

Delivered clear messaging to the team that align with TD’s shared commitments, integrate them into the TD culture, and effectively retain existing staff, which leads to less turnover and cost-savings when training new employees.

Increased sales and develop business relationships by coaching, training, and mentoring employees to increase banking sales, services and product knowledge skills that lead to successful engagement, interaction, and retention with customers.

Recognized each individual's strengths and performance gaps, taking action to leverage strengths such as setting branch accountabilities and delivering ongoing 1:1 directional feedback.

Taught and empowered team members to make appropriate on-the-spot and rational decisions, brainstorm for creative solutions, and consider every interaction with customers a new business opportunity to capitalize on.

Uni Bank for Savings Whitinsville & Worcester, MA Aug. 2016 to July 2018

Business Banking Officer (July 2017-July 2018) / AVP, Relationship Branch manager II (Aug. 2016-July 2017)

Managed two Branches in Worcester and Willows, MA, directing implementation of financial center plans to achieve specified loan generation, deposit growth, products sales, cross-selling, relationship development and retention goals.

Underwrote and presented small business loans for approval; identified and developed relationships with existing and new small business customers to increase loans and cross-bank referrals.

Analyzed balance sheets, income statements and cash flow as well as made recommendations to the bank on qualified customers to develop business with; also identified potential customers to refer investments services products.

Coached and developed branch managers and personal bankers to optimize results in achieving sales goals and profitability; represented bank within the community by participating in various business, civic and service organization.

Citizens Bank Littleton, MA Feb. to Aug. 2016

AVP, Branch Manager/Business Development

Managed all functions and staff of Tier III branch; accountable for maximizing branch revenues, sales, customer satisfaction, minimizing operations losses, and compliance with bank policies, procedures, and operation integrity.

Placed cold calls to prospective small business customers while maintaining and developing relationships with existing customer base; conducted periodic performance reviews and coached staff as needed to ensure all company objectives.

Acted quickly and decisively when needed, delegate effectively, and maintain a two-way dialogue with the team while encouraging them to communicate in group meetings, build bridges, manage conflict and find common ground.

Worker’s Credit Union Leominster & Townsend, MA July 2007 to Dec. 2015

AVP, Branch Manager II

Retained and strengthened customer relationships and sought to develop new business through various channels such as cross-sells and partner referrals; analyzed sales performance, adjusted business plan and approached accordingly.

Led and motivated financial staff to maximize sales opportunities, reviewed performance and salary recommendations, and prepared annual budget, operating within its limitations.

Made performance expectations clear to staff and hold them accountable for meeting challenging work standards in production, accuracy, and completion, changing the tone from "I" to "WE" and increasing team spirt and production.

Santander Bank (Sovereign Bank) Marlboro & Framingham, MA May 2004 to July 2007

Community Banking Assistant Manager (July 2005-July 2007) / Senior Financial Relationship Specialist (May 2004-July 2005)

Managed daily operations and retention of existing business and developed new business, identifying key market opportunities for the branch and developing plans to execute.

Coached tellers and platform personal on sales techniques to achieve productivities goals and significantly increased sales through extensive research of new customers.

Listened attentively to others and take care not to interrupt, bringing communication processes together and achieving impressive results with the team despite (sometimes) significant employee differences.

Professional Development

Fitchburg State University

MBA, Management

Bachelor of Business Administration (Finance/Management)

Nationwide Multistate Licensing System Nationwide Mortgage Licensing System and Registry (NMLS) #745014

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