Customer Engineer Manufacturing

Muhammad Ayub Azam

***** ***** ***** ******, ******* Ca 94539 510-***-**** adn2pa@r.postjobfree.com

linkedin.com/in/muhammad-azam-a78899206

Skills & Management Courses:

MS office, MS Project, MS Excel.

Program Management skills.

PowerPoint presentations.

3 D Inventor

SAP knowledge

Flowcharts by Visio

Engineering Change Orders

Management & Leadership Essentials

Managing Interpersonal Relationships

Building Personal Influence/Assertiveness

Program Management.

Product management.

Product Hierarchy.

Siemens NX andTeamcenter.

Building High Performance Team

Front-line Leadership

Summary:

Have 20+ years of experience in total for various Engineering positions.

Reduced the Return to Stock parts by working with field CEs to save the Applied Materials more than $60,000 per system to ship to Intel.

Designed and modified parts or large-scale assemblies using 3D Inventor, AutoCAD, NX etc. Performed structural and thermal FEA (Finite Element Analysis). Created detailed 2D drawings using Solidworks to be used for the manufacture of assemblies and components. Made sure it assembled correctly and doing Dfx Analysis and releasing BOM; parts can be ordered.

Resolved issues from Field Engineer using any Applications i.e., SAP, MS Excel, MS Word, MS Project, Problem log.

Revised old drawing and old notes that have high cost to build and longer lead time i.e., surface finishes, tolerance and make them more cost effective. Increasing Cost effectiveness by 39%.

Worked with Development Engineering on DFM on new products NPI and participate in Design Reviews meetings

Determined the effectiveness of current design and procedures. Improved procedures to save Companies $45,000.

Redlined and corrected procedure per our equipment Safety rules and released them.

Trained the Customer Engineer how to install new product.

During new product installation if hardware or installation procedure or safety issues, resolved and structure to BOM. therefore, Customer Engineer does not have issues.

Represented Engineering on Material Review Board. Also, ability to work under pressure and tight timelines.

Participated in Change Control Board meetings as requested.

Participated in Corrective and Preventive Action activities.

Worked with suppliers, Supply Chain Management and quality engineering on nonconforming material and cost reduction of piece parts which Saved Applied Materials Inc. $60,000 per system.

Knowledge in Agile JIRA.

Worked with outside vendors and consultants to develop, analyse and fabricate components and subassemblies. Verified dimensions, design layout, and detail.

Highlights of few skills:

Designed the Endura 5500 Physical vapor deposition sputtering system per Customer requirements.

Solved mechanical and /or software issues from production floor, working closely with Electrical/Mechanical Engineering, Technicians, Assemblers, Quality engineering, Software Engineering and Development Engineering.

Prepared Engineering Change Orders and drawings of CES with AutoCAD and Model of Inventor or NX CAD (Siemens).

Analysed Manufacturing Trouble Logs, Non-Conformance, SAP or tracwise and take corrective action to improve process with various applications.

Coordinated with design engineering on new product development, design review, BOM and assembly drawings structure through ECOs.

Conducted Design for Process Failure Mode Effects Analysis (PFMEA), Manufacturing (DFM) Assessment, conducts Manufacturing Validation Built, Vendor interface.

Developed test process for product configurations/option/kits.

Professional Experience:

Therm-x of California, Hayward, California August 2019 – Feb. 2021

Application Engineer

Created Quotes and Engineering Operating Procedure for new major Semi-conductors Engineering Projects.

Created Model in Inventor for Engineering Assemblies.

Scheduled and tracked new products introduction NPI from R&D into Production by working proactively with all.

stakeholders and Team members.

Maintained new products from R&D into Production by working proactively with all stakeholders and team members.

Experienced in leading cross-functional tactical and detailed oriented projects to achieve business and technical goals. Prioritize and manage multiple projects at the same time.

In Sync., Veri Link, Comet Technologies USA Inc., AMAT, Oxford Consulting Firm July 2003 – July. 2019

Engineering Program/Project Manager, Mechanical NPI Manufacturing Engineer

Designed and modified parts or large-scale assemblies with Siemens and tools and applications i.e NX, Teamcenter,

Participated in weekly quality meeting and resolve Non-Conformances for Corrective and Preventive Action activities for Aged inventories for Pilot Manufacturing Engineering by purging stocks, DMRs, Ghost parts etc.

Supported team to Audit the NPI Systems with help of Model in Teamcenter, Nucleus, iOMS etc.

Coordinated, supported and stabilization of SAP-PROduction Management and Planning Tool for Pilot Engineering

Analysed & coordinated to reduce high cost DMRs Parts or Return to Supplier Aged inventory in Manufacturing floor and receiving.

Worked closely with Customers to understand their issues and provided solutions during Source Inspections to meet 100% Customer Satisfaction.

Supported project team members in achieving business objects related of Safety, Quality, Service, Project Schedule and Cost goals. Track daily, weekly tasks with various applications.

Supported NPME works and responsible for preparing or modifying details and assembly drawings from Engineering models, drawings or instructions using SolidWorks and AutoCAD. Verified dimensions, design layout, and detail.

Conducted Design for Process Failure Mode Effects Analysis (PFMEA), Manufacturing (DFM) Assessment, conducts Manufacturing Validation Built

Driven project scoping activities with MS Project, proactively managed scope changes and identify/mitigate potential project risks.

Led, coach, mentored, motivated and indirectly supervised team member activities related to projects.

All aspects of the project deliverables are properly updated and collaboration across project team functions and sites to facilitate successful new product transfers and new product launches.

Evaluated manufacturing processes by designing and conducting research programs, applying knowledge of product design, fabrication, assembly, tooling, and materials.

Reviewed Engineering PKGs and resolved Manufacturing issues for product i.e BOM omissions, mechanical drawing notes copy from old drawing, down revision parts, undocumented parts, system configuration options issues etc.

Ability to work in fast-paced, changing and ambiguous environments with a flexible and positive attitude.

Responsible for the calibration, repair and maintenance of all the Automatic Electro-Mechanical Inspection equipment of about $21 millions.

Configured Systems via Product Option Architecture (POA) per customer’s specification.

Product Lifecycle Management (PLM) engages in process of managing the entire lifecycle of a product from inception, through engineering design, manufacturing to service and disposal of manufactured products.

Applied Materials Inc., Santa Clara, Ca. May 1999 – Jun 2003

Project/Program Manager for NPI (Operations Project Planning & Control) (Promotion)

Achieved a 94%on-time customer delivery rate.

Lead designed reviews, error budget development, risk assessment and mitigation, designed and execution of experiments, verification processes, validation processes.

Tactically managed & controls Asia Pacific PVD Endura 5500 system from slotting (i.e., multiple engineering development, installed assembly projects) through shipment of system manufacturing with 100% Field Engineers and Customer Satisfied.

Interfaced and negotiated with several internal organizations including marketing, engineering, material, manufacturing, and corporate shipping daily to ensure on-time delivery of products in full compliance with customer requirements.

Facilitated and planned numerous cross-functional meetings to discuss status of projects, resolved engineering issues and evaluated late customer request.

In consensus building directly attributable to excellent negotiation skills, technical backgrounds and comfort communicating with all levels of management.

Managed the control BOM of the product in the NPI area on the production floor and found error in BOM or drawings.

Coordinated with respective Engineers to write ECO’s to correct BOM and drawings.

Developed strategy to manage NPI risk. Represent the team in NPI Transfer meetings.

Experienced in communicating customers, management, technical and cross functional team with various applications.

Applied Materials Inc., Santa Clara, Ca. Apr 1996 – May 1999

Project Engineers Lead NPI (Promotion)

Achieved a 94%on-time customer delivery rate with 100% satisfied Customers.

Established from scratch a new Integration Manufacturing Zone with Manager to ramp up manufacturing growth/expansion of PVD Endura 5500 Systems.

Organized and managed 6 Project Engineers, 3 Lead Assemblers and more than 4 dozen assemblers indirectly in clean room manufacturing environment.

Continuously derived long-term solutions/corrective actions for root causes of production issues, supplier issues to improve quality and cycle time performance.

Active member of interviewing teams for incoming technicians and engineers. Mentoring and developing mechanical engineering team and growing team capabilities.

Success in consensus building directly attributable to excellent negotiation skills,

Technical backgrounds and comfort communicating with all levels of management.

Developed test process for product configurations/option/kits.

Proficient in Microsoft Office, Power Point, Project Manager, Reflection, SODA PDF, SolidWorks & AutoCAD.

Applied Materials Inc., Santa Clara, Ca. May 1993 – Apr 1996

New Product Introduction Manufacturing Engineer III, (NPIME) (PROMOTION)

Reduced the Return to Stock parts by working with field CEs to save the Applied Materials more than $60,000 per system to ship to Intel.

Major team player to transfer a new product introduction (NPI), defining the manufacturing test process flow and drive CIP (continuous improvement program) through R&D Engineering to Pilot Manufacturing (Santa Clara) and Volume Manufacturing in Austin.

Coordinated with design engineering on new product development or introduction NPI, design review, BOM and assembly drawings structure through ECOs, conducted Design for Manufacturability (DFM) Assessment, conducted Manufacturing Validation Built and Vendor interface.

Evaluated and implemented product/software ECNs manufacturing test process.

Worked with outsource companies to get detailed test equipment and fixture design and assist them to write the Test and assembly procedure for outsource module.

Performed source inspections at critical vendor sites to identify non-standard practices.

Responsible for developing, implementing, and maintaining methods, operation sequence and processes in the fabrication of parts/sub-assemblies/retrofit kits.

Trained assemblers, leads, and customer engineers to build a new product introduction NPI and support them to resolve product related manufacturing issues through multi-function groups.

Coordinated with contract manufacturer’s engineers for DFT analysis on new products introduction NPI, DFX analysis.

Conducted source inspections to identify quality, specification and process issues before customer source inspection and act to resolve these issues to interface with engineering& marketing.

Created and maintained the Critical part checklists & Golden BOM to prevent the Copy Exact Policy for Intel.

Major team player contributor to ship first 300mm Radiance Lite System within ship deadline to Intel.

Applied Materials Inc., Santa Clara, Ca. July 1991- May 1993

CES (CUSTOMER ENGINEERING SPECIAL) MECHANICAL ENGINEER

Designed the Endura 5500 Physical vapor deposition sputtering system according to Customer requirements.

Prepared Engineering Change Orders and drawings of CES with AutoCAD.

Analysed Manufacturing Trouble Logs and take corrective action to improve process.

Education:

San Jose State University, San Jose, CA

Master of Science, Industrial & System Engineering

N.E.D University of Engineering & Technology, Pakistan

Bachelor of Mechanical Engineering

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