MARIANA PILON

San Diego, CA 618-***-**** adn2p1@r.postjobfree.com www.linkedin.com/in/pilon-mariana PROFILE HIGHLIGHTS

NCAA Division I Volleyball Team Captain with significant experience in coaching, mentoring, and team building. I recently completed coursework in management communication specializing in human resource development. Proficiencies in organizational, interpersonal, intercultural communication, public speaking, and persuasion. Key highlights

Bilingual: Portuguese and English, oral and written proficiency

Excellent time management, customer service, social media, sales, ability to take criticism, goal and detail-oriented, strong leadership skills, analytical and strategy thinking, and self- motivated

EDUCATION:

Southern Illinois University, Carbondale Illinois December 2017 B.A., Communication, Organizational Communication

WORK HISTORY

Homewood Suites by Hilton 2018

Front Office Agent - ensuring that guests receive the highest standard of service and hospitality in reception; being responsible for the morning reports and passing along important information to the back of the house; being the first contact to resolve an issue and finding a solution

Clayton’s Bakery & Bistro Aug 2019 - March 2020

Serving vintage-inspired cuisine with love and care to all customers

Handling several customers, and different tasks at the same time

Memorizing details of daily specials and guests’ special requests/preferences

Managing upset guests and ensuring customer satisfaction Oceans Ice Cream Jan 2019 – Sept 2019

Managing inventory, handling cash, supervising and training new employees, and providing great customer service

Southern Illinois University, Carbondale, Illinois 2015–2017

Internship - Office Assistant - assisting with event planning and programs, social media promotions, and data entry; as well as report directly to the Associate Director of the Student Center Programs;

Intercollegiate Athlete – Team captain – disseminate information between coach and players, resolved conflicts between players, enforced policies, was spokesperson on behalf of team, NCAA tournament appearance first time in history (2015), YoY performance improved

Dealing with busy schedule with practices and games, besides school hours Sales/Customer Service Summer 2017

Internship - VIVO - on-site sales person, selling proximally 13 phones a day

Dealing with large amount of customers at once, as well as handling cash, providing information about the service and company

Attentiveness and clear communication skills

Knowledge of product and ability to use positive language VOLUNTEER EXPERIENCE:

Coaching/Leadership

Analyzed competitors' strategies and collaborated with teammates to develop new plays that led us to first ever NCAA Division I tournament appearance

Coordinated team building activities

Communication

Public speaking

Writing

Delivered over 20 formal presentations to diverse audience throughout college career

PR in Practice: Created an entire PR plan on how to reduce and stop animal testing for cosmetic products by creating potential partnerships

Dynamics Organizational Communication: Analyzed and studied Harvard case studies

Research Methods: Conducted a focus group research on campus to understand and analyze the low student enrollment at sporting events at SIUC

Contact this candidate