SHARLENE CARMON

*** ******* ******* *******, ** *7527 919-***-**** adn2o1@r.postjobfree.com

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation. Follows policies and procedures to assure quality.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Able to assess workflow priorities and respond to departmental needs accordingly.

Microsoft Office Applications (Word, Excel, PowerPoint).

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Release of Information

Medical Billing Medical Records Management Patient Registration

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Computer Information Systems Medical Transcription Office Accounting Principles of Management

Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word

PROFESSIONAL WORK EXPERIENCE

Conduent – Raleigh, NC 08/2019 – 10/2019

Call Center Customer Service (Remote) – Contract

Handled inbound and outbound calls for BlueCross and BlueShield clients.

Updated patient demographics, enrolled members and handled collection tasks via Florida Blue EMR Software.

Verified insurance and assisted customers with finding a local physician and provider.

Scheduled customers and patients to talk to physicians and insurance providers.

Assisted existing patients with finding an insurance provider within network and out of network.

Hamrick’s – Durham / Raleigh, NC 09/2018 – 08/2019

Retail Supervisor / Customer Service

Handled inbound calls and acted as direct point of contact for customers.

Managed a team of 4 employees and provided training when needed.

Processed transactions while utilizing point of sale computer system.

Monitored inventory products and documented stock items for disbursement.

Adhered to the organizations policy and OSHA safety measurements.

Kohl’s – Raleigh, NC 06/2011 – 09/2018

Retail Sales Associate / Customer Service

Assisted with inbound and outbound telephone and handle customer inquiries.

Maintained a working knowledge of all merchandise in the store while stocking merchandise on sales floor.

Communicated accurately with co-workers and management.

Followed the organization guidelines and OSHA regulations for security and safety.

The Medical Supply Superstore – Durham, NC 09/2016 – 11/2017

DME Customer Service Representative

Handled telephones and faxed, filed, scanned, and made copies of medically related documents.

Electronically retrieved and entered patient information, and items rented and bought into medical records.

Verified insurance coverage and communicated with insurance companies on claims and authorizations.

Assisted with medical billing and coding, balanced the day sheet and handled reimbursements.

Adhered to OSHA regulations for safety.

Durham Public Schools – Durham, NC 11/2008 – 05/2010

Substitute Teacher

Enabled children to pursue their education as smoothly and completely as possible.

Supervised special needs students with their daily schedules.

Enforced daily academic routines and disciplines as necessary.

Earth Fare – Raleigh, NC 08/2007 – 08/2008

Retail Customer Service Associate

Handled inbound and outbound telephone calls from consumers.

Created a positive atmosphere by smiling, greeting and providing a pleasant and friendly experience.

Ensured customers were assisted properly and addressed their questions and concerns.

EDUCATION / PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy – Health Sciences – Medical Administrative Assistant / Associate of Science Degree, 2017

Ultimate Medical Academy – Diploma – Medical Administrative Assistant, 2016

Ultimate Medical Academy ǀ Certificate of Completion – Contact Tracer Training, 2020

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