Sabrina Roa Moraga

South African national based in Johannesburg +27-781****** adn2lr@r.postjobfree.com SUMMARY

An engaging and dynamic

customer service associate

with over 3 years’ experience.

Continuously upholding &

successfully exceeding

exceptionally high standards of

service excellence. A results

driven professional with a

strong ability to manage

stressful and challenging

situations. Ensure consistent

application of efficient &

successful efforts within the

best interest of the company.

Held in high regards by peers,

demonstrates solid customer

services, addressing

complaints & resolving

problems, operational and

administration knowledge.

Has strong organizational and

time management skills, is able

to prioritize a large workload

and is an effective

communicator.

Has the ability to bring teams

together.

Has a unique ability to keep all

members of the team up-to-

date with current information.

Successfully optimizing service

quality and customer

satisfaction

EXPERIENCE

Store Supervisor (Jul 2020 – Present)

Citizen Fragrances

• Responsible for the overall management and delivery of exceptional customer service to all customers.

• Cross selling of various products.

• Communicated addressed operational and administrative issues.

• Supervised and coached more junior members of the team.

• Responsible for the coaching and performance management of 2 members of staff.

Administrative Assistant (Jan 2020- Jun 2020)

ABC International School

• Provided exceptional customer service within a multi-cultural environment.

• Front of house registration of international students.

• Conducted the daily attendance register.

• Monitored student progress, using various software tools.

• Investigated incidents and ensured all complaints were resolved effectively and efficiently.

Waitress (Dec 2018- Oct 2019)

Soul Souvlaki.

• Responsible for the delivery of exceptional customer service to clientele.

• Provided the highest level of support and ensured the best customer experience to all VIP customers.

• Recommendations when pairing wines with food.

• Skillfully performed cross training operations; cold kitchen plating and mise en place.

• Ensured that appropriate physical inventory of all beverage items was available to guests at all times.

Au Pair (Nov 2019- Jun 2020)

The Beradone Family.

• Provide care for two children.

• Kept open communication with the parents regarding the days activities

• Planned and prioritized online classes.

A clear communicator who

places a big emphasis on

engaging and empowering the

people she works with. Creates

positive and productive work

environments. Successfully

strengthening lasting

relationships with valuable

clientele

PERSONAL

ABILITIES

Result & Solution Driven

Attitude

Self-Motivated, Enthusiastic &

Helpful

Tenacious, Proactive,

Confident & Competent

Assertive, Professional &

Resourcefulness

Consistent & Trustworthy

Humanitarian & Strategic

Intellect

EDUCATION

National Senior Certificate

(2019)

The Training Academy.

Personal Details

Nationality: South African

Status: Single

• Assisted with daily homework tasks and assignments.

• Monitored and coached on progress of work level.

• Effective time management with online classes and schedules.

• Assisted family with household maintenance during their busy schedules.

Volunteer work

Compass Day Care Centre (Mar 2018)

Little Eden Non-profit organization (May 2018)

Reference upon request.

Contact this candidate