Harpreet Kaur

WZ – *** Street No – * Virender Nagar

New Delhi - 110058 India

Mobile: 0091-959-***-****

E-mail Address: adn2fs@r.postjobfree.com

PROFILE SUMMARY

Excellent interpersonal skills with problem solving, logical thinking and analytical abilities.

Proven track record of team handling, resource management and prioritizing teamwork in alignment with business objective

Strong people management skills. Managing, motivating team associated for running successful business process operations.

Strong Process management skills. Successfully handled process requirements for smooth running of business

Endowed with excellent Client relationship management abilities

Smart working, disciplined, honest and dedicated for work, ready for new challenges in any sphere of life

Gained strong Insurance & Reinsurance business knowledge in XL Catlin

OBJECTIVE

Seeking a challenging and rewarding position in management to assist in meeting the companies goals by creating or maintaining an atmosphere which promotes teamwork, leadership, and developmental opportunities along with excellent customer service.

EDUCATION

Graduation:

Bachelor of Commerce,

University of Delhi, New Delhi

Senior Secondary:

Commerce stream, from S.S. Mota Singh, Janak Puri, New Delhi

Computer Skills:

Microsoft Excel, Microsoft Word, Microsoft Outlook.

PROFESSIONAL EXPERIENCE

XL India Business Services Pvt. Ltd. _ Sep 2010 – Jan2018

XL India Business Services Private Limited is a member of XL Capital Group. The XL Capital Group comprised of four main business segments - Insurance, Reinsurance, Life Operations and Other Financial Lines. These are supported by Investments and Global Business and Corporate Services. Main strategy and values of XL are Ethics, Teamwork, Excellence, Development and Respect. http://www.xlinsurance.com

Global Lines – Lloyds - Aviation:

Process Specialist: Sep 2010 – Mar 2013

Senior Process Specialist: Apr 2013 – Sep 2014

Assistant Manager: Oct 2014 – Jan 2018

Job Profile:

Major responsibilities:

Process Management – Responsible for smooth running of business

People Management – Identifying team members requirements and areas of improvement and further providing mentoring and carrier path for their future growth

Mentoring team with training and queries on daily basis

Allocation of daily work and responsible for completion within agreed timescales

Performing quality checks of 25% of productivity on random basis, shared the results with higher management

Transitioned entire underwriting business from Kuala Lumpur office to India and established successfully

Ensured smooth transition and streamlining of new work types with complete documentation and guidelines

Responsible for transaction processing of Aviation Insurance business; Post underwriting Endorsement processing for both Lloyds business within a standard 3 day service level, includes all mid-terms amendments as well

Excellent knowledge of Bureau Underwriting business catering Lloyds and open market

Deliver efficient, effective, professional and courteous service to intermediaries, brokers and clients, including teams in London

Ensured daily work assigned is completed for the team and assistance provided in resolving any issues as they may arise

Ensured MIS is filled properly and kept a check for the team for accurate reports

Time data reporting, including MIS and Exception reports is extracted for the effective performance of the team

Taking regular calls with the Onshore managers for reporting the performance of team and completion of the work assigned to India team

Conducting regular team hurdles and discussions to resolve the team issues and concerns relating new guidelines/ daily processing

Ensured the preparation and maintenance of SOP’s for the processes existing within the team for better learning and accuracy of the team

Preparing weekly accuracy reports of all the team members and sharing with the team members and top managers

Doing error analysis for each individual and identifying the requirements of training and refresher sessions

Efficiently planned the completion of backlog and received appreciation from the top managers

Updates shared with team / QA team and Underwriting Assistants India Team followed by implementation process after taking the approval from the client

Prepared SLA document on yearly basis and getting signed up with the underwriting team

Prepared analysis of productivity, capacity and quality figures, including error trends and remedial measures in areas of errors and lack of knowledge

Shared best practices for better productivity and Quality

Established crisp cycle time of the tasks with the help of time and motion

Preparing Top Performer data for the team basis accuracy of the team members

Significant Achievements:

Promoted as Senior Process Specialist in April 2013

Promoted as Assistant Manager in October 2014

Have been awarded with YHEI ( You Have Earned It) for the period of July 2017 – September 2017 in recognition of day to day extra efforts

Have been awarded with Positive XL Commitment Award for the period of July 2017- December 2017 for significant contribution to all functions and result in cost savings or efficiency gains. Received price money of 10,000

Have been awarded with Impact Challenge Certification for being amongst the Top 12 Finalist in the India Impact Challenge 2017. Received price money of 15,000

Have received certificate of LCS – LEAN COMPETENCY SYSTEM for demonstrating competence in Lean Thinking & Practice (2017)

GTA (Gulliver’s Travel Associates) by Travelport Nov 2004 – Jun 2006

GTA is a dynamic global organization promoting enterprising and innovative products and services for its hundreds of worldwide clients. GTA is a wholly owned subsidiary of Gulliver Travels Associates, the world’s leading independent wholesaler of travel related products. GTA has turnover in excess of $1billion with 38 sales & service offices across the globe. Servicing the needs of global and independent tour operators, GTA offers the largest selection of hotel accommodation and local services (with access to over 20,000 hotels worldwide) at highly competitive prices. http://www.gta-travel.com

Hotel Information Processing: Nov 2004 – Jun 2006

Team Associate: Nov 2004 – Jun 2006

Job Profile:

Worked in the process of Hotel Information and Hotel Data Processing

Handled major responsibilities within in the team for example: Scanning site (Contracts status - From the time of receiving the contract till the time contracts are turned live for selling to the ultimate consumers)

Updated scanning document wherein delegated work is recorded on a monthly basis

Distribution of equal quantity of work received keeping in mind the same gets completed within turn-around-time

To do quality check for the new and existing hotel contracts on the system to ensure the quality percentage does not exceeds the set parameters in order to achieve target within the specified time frame

Hands on Work experience in useful software’s like AS400

Verifying contract information details in terms of data accuracy, Quality compliance in terms of service delivery

Liaising with other offices of GTA around the world

Maintaining close liaison with the other departments of the organization and guiding them with various attributes of contract information retrieval

RESOURCE EFFECTIVENESS DILIGENCE

Ability to handle high volume and pressure with available resources, management skills, working long hours. Faithfulness to the job, integrity, motivation & strong desire to excel to the top with hard work and dedication.

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