Claims Examiner Public Works

LISA M BATES

**** *** *** ● Altoona, PA ***** ● 814-***-**** ● **************@*****.*** CUSTOMER SERVICE REPRESENTATIVE

EDUCATION & TRAINING HIGH SCHOOL May 1985 GOLDEN VALLEY H.S. Stockton, CA KEY COMPETENCIES

• Monitoring

• Reading Comprehension

• Speaking

• Writing

• Mathematics

• Management of Material Resources

• Management of Personnel Resources • Time Management

• Judgment and Decision Making

• Active Learning

• Active Listening

• Service Orientation

• Persuasion

• Negotiation

• Social Perceptiveness

• Critical Thinking

• Systems Evaluation

• Transcription

PROFESSIONAL EXPERIENCE

Customer Service Representative

January 2018 - April 2021 AMERICA CUSTOMER CARE Altoona, PA

Assisted customers with questions regarding their accounts with BeenVerified. Also cancelled and refunded accounts upon request.

CUSTOMER SERVICE REPRESENTATIVE

November 2011 -January 2016 IRS DEPARTMENT OF THE TREASURY Fresno, CA

• Assisted customers with questions regarding their filed Tax Returns over the phone. Also processed Amended Tax Returns and made adjustments when necessary, once phone lines closed down for the day.

Started as a Seasonal employee, only taking refund calls and handling Amended Returns when phone Returned the next season and also assisted customer with Balance Due accounts.• Identified transaction mistakes when debits and credits did not balance.

• Resolve problems or discrepancies concerning customers' accounts. STAFF ANALYST

March 2005 - September 2008 COUNTY OF FRESNO, PUBLIC WORKS & PLANNING Fresno, CA

Responsible for reviewing and approving timesheets on the department's computer system and then exporting to PeopleSoft system. Respond to questions and coordinate logs for OSHA all of the department's Worker's Comp claims. Computerize all sick, bereavement and hardcopy timesheets and other duties as assigned.

PERSONNEL ANALYST

July 2004 - March 2005 COUNTY OF FRESNO, RISK MANAGEMENT

Fresno, CA Reviewed contracts for proper insurance wording administered Department of Transportation required drug testing for commercial drivers, processed all unemployment requests and other duties as assigned.

CLAIMS EXAMINER

August 1987 - September 2003 PROGRESSIVE INSURANCE Rancho Cordova, CA

Phone adjusted auto claims. Reviewed and processed incoming mail. Sent correspondence regarding outcome of auto claims, whether paid or denied. Issued settlement payments withBy

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