NAMITHA T

Bachelor of Arts

Dubai Investments Park 2, UAE

Mobile: 058-*******

Email: adn2co@r.postjobfree.com

OPERATIONS & SALES COORDINATOR

CAREER OBJECTIVE

A highly organized professional with 3 years of experience in comparing prices, responding to supplier inquiries and preparing price lists, looking for employment as an Office Administrator, Logistics & Sales Coordinator in order to utilize skills in communication and information processing for the benefit of company. PROFESSIONAL SKILLS

Good administrative, organizational, and problem-solving skills

Ability to handle multiple projects simultaneously to meet goals and deadlines

Proficient in Microsoft Office programs, such as Excel

The ability to multitask, works in a fast-paced environment, and meets deadlines.

Excellent mathematical knowledge

Good team development and leadership skills

Excellent communication, sales, and customer service skills

Current knowledge of industry trends and regulations

Strong, clear email communication skills

Working as an Operations & Sales Coordinator at ORILL Oilfield Supplies LLC, Dubai, UAE from November 2020

Company Profile

ORILL is a well- established reputed company with an experience of more than 10 years throughout UAE, Saudi Arabia, Oman, Kuwait, Iraq, Kazakhstan, Africa, USA, UK & China. Orill extremely capable in the field of Oil and Gas Supplies & services, Integrated engineering solutions, Defense & Military Supplies, OEM spare part supplies and Transportation facilities.

Duties & Responsibilities

Responds to all customer questions via telephone and written correspondence. Pay strong attention to detail, accurately enter data and resolve all customer issues and questions regarding orders, item set-ups, samples, online images, etc.

Develop and maintain positive customer relations and coordinate with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner

Responsible for anticipating and preventing issues that impact customer satisfaction

Connect with Sales Management and Sales Representatives daily to resolve outstanding requests

Monitor and respond to all direct phone or email requests from customers within 24 hours

Collaborate with the Accounting department to monitor and resolve credit issues

Responding to complaints from customers and give after-sales support when requested

Handle the processing of all orders with accuracy and timeliness

Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.

Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. WORK EXPERIENCE IN U.A.E

Worked as a Sales & Logistics Coordinator at Tech Serve Oilfield Equipment LLC, Abu Dhabi, UAE from June 2017 to November 2020.

Company Profile

Tech serve Oilfield Equipment LLC, ISO 9001:2008 Certified company was established in 2009 with a motive to serve the local clientele including Oil, Gas & Petrochemical industry, Marine & shipbuilding, Manufacturing Industry, EPC / MEP Contractors with quality products from European market.

Duties & Responsibilities

Organizing and managing inventory, storage, transportation & reviewing, preparing, and routing purchase orders.

Ensuring the timely pick-up and delivery, monitoring shipments & shipment costs, addressing and resolving shipment and inventory issues.

Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met.

Handling orders by phone or email, and checking the orders have the correct prices, discounts, Vat registration number and product numbers.

Develop excellent client relationships with equipment suppliers and Freight providers.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Execute day to day parcel operations with parcel carrier and maintaining relationships with UPS, FedEx, DHL and ARAMEX Etc.

Manage sample storage and inventory and updating the details in the ERP system.

Handling urgent calls, emails, and messages when Sales Representatives are unavailable. Answering customer queries, informing them of delays, arranging delivery dates, and scheduling events & meetings.

Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.

Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

Making the company's products and services as attractive to potential customers as possible.

Ensuring adherence to laws, regulations, and policies of the company.

Ensuring order satisfaction, coordinating with other departments, handling administrative duties, and promoting customer satisfaction.

Monitor and organize inventory while effectively tracking new services and products for sale.

Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone

Kannur Vision Channel, Asianet Radio Best FM 95, Akashawani Kannur

Kerala, India

Feb 2008-Apr 2017

RESPONSIBILITIES:

News reader & News Editor

Television Anchor

Dubbing Artist in Advertisement

Administrative Support

Receptionist

RJ in Asianet Best FM 95 for Kids Program

Dubbing Artist in Advertisement for Akashavani, Kannur, Kerala, India ACADEMIC QUALIFICATION

Bachelor of Arts - Annamalai university, India

COMPUTER SKILLS

Microsoft Excel, Microsoft word, Outlook

Windows 10

Tally ERP 9

Diploma in computer application.

LAGUAGES KNOWN:

English, Hindi, Tamil & Malayalam

PERSONAL STRENGTH:

Self-Motivated

Honest & Hard Working

Ability to work under high pressure

Enthusiastic and confident approach to new challenges OTHER ACTIVITIES

Listening Music, Reading, Writing Poem & Short Stories PERSONAL DETAILS

Date of Birth : 30 May 1988

Sex : Female

Nationality : Indian

VISA & PASSPORT DETAILS

Visa Status & Expiry : Husbands Visa, Valid till June 2022 Passport Number : L 7860560

REFERENCE

Submit on request.

I hereby declare that the above mentioned details are true to the best of my knowledge and belief.

Namitha T Dubai

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