Gregory Neumann **** Carolyn Lane, Shreveport, LA 71105

adn2b0@r.postjobfree.com • 318-***-****

Professional Summary

Accomplished Human Resources and Business Operations professional with over 15 years’ experience. Developed business strategies that promoted employee and company growth in hospitality, retail and manufacturing industries. Proven success managing multi-faceted operations, streamlining processes to improve performance, and establishing HR & Business Operations policies, procedures, and programs that align with organizational objectives. Key management elements include recruitment, training, financial inventory management, performance evaluations, benefit enhancements, employee relations and retention, and project management. Certification in Strategic Human Resources Management- Cornell University

Demonstrated ability to adapt quickly to changing priorities in fast-paced environments. Strong negotiation, analysis, and facilitation skills. Program development abilities, respected leader, and valued contributor to senior management teams.

Highlights

Business Instincts

Change Administration

Employee Engagement

Resource Management

Benefits Administration

Performance Metrics

Employment Law

Behavioral Interviewing

Training & Mentoring

Inventory Management

DEMONSTRATED CORE COMPETENCIES

•Proven success resolving complex employee relation issues through effective management counseling.

•Developed numerous programs and training materials that improved efficiencies and streamlined processes resulting in decreased labor costs and increased productivity.

•Enhanced business performance and employee satisfaction by implementing winning HR/Operational programs and policies that reduced turnover, increased morale, and improved operational efficiency.

•Consummate leader, respected strategic business partner, and trusted HR advisor with proven ability to initiate change administration in order to implement innovative and effective operational solutions.

EXPERIENCE

GLCLLC&ENGLLC 2016-PRESENT

EXECUTIVE CONSULTANT

Assess the strategic direction of the client organization, indentify barriers to achieving success, and provide advice and counsel on short-term and longer-term capability gaps and opportunities. Synthesize lessons from past engagements, emerging technology, processes or strategies, or industry knowledge to contribute to the firm's thought leadership. Core industries: Retail, Hospitality, Manufacturing and Restaurants.

Key skills: engagement delivery, leadership, strategic execution, relationship cultivation, expert human resources skills, client deliverables, analytical skills, high personal and professional integrity, gap identification and omission, IT skills, superior oral and written communication and employee building and motivation.

INNOVATIVEOFFICESYSTEMS/CFBIGGS/DICKROUNDTREE 2019--2020

HR DIRECTOR/FINANCIAL MGR

Directed overall operations of HR department including recruitment, training/development, performance management, employee engagement, succession planning, compensation and benefit administration. Perform and prepare financial reports for financial/operational systems. Preparation of formal reports and presentation of results for senior and executive management.

BURLINGTON COAT FACTORY, SHREVEPORT, LA 2011 - 2015

Regions 3rd largest retail organization in Louisiana and Texas

Human Resource & Business Operations Director/Manager

Assisting senior management and investors in the improvement of an organization or company profile by assisting in problem solving, manage change and improving efficiency. Advice offered on ways to improve

HR and corporate polices. Managed business operations including reports, budget parameters and performance metrics. Identified and managed anticipated resistance. Managed employee relations program, effective recruitment strategies and oversee day-to-day operational and employee issues. Knowledge and experienced in change management principles, methodologies and tools. Enforced federal and state employment regulations, as well as corporate policies and procedures. Managed 12 departments with 75 employees.

•Implemented new customer service strategies and increased customer service scores by 20%.

•Recognized for best in region for fiscal responsibility in budgets 2013 and 2014.

•Award of excellence in sales, customer satisfaction for 2012, 2013

•Achieved top 5% in inventory shrinkage among 500 plus stores.

•Perfect audit scores for 2012, 2013 and 2014.

PNKINC.,BossierCity,LA 2007–2011

Regions 3rd largest hospitality organization providing casino, hotel, restaurants, and entertainment with revenues of $120M.

Manager

Directed HR and corporate policies. Determined favorable benefit plans, provided advisement and conflict resolution strategies to defuse employee relations issues, and implemented effective recruitment strategies. Planned and executed performance management process, developed and facilitated employee training, and ensured compliance with all federal, local, and state casino and employment statues and regulations. Fostered strong partnerships with executive management to improve business performance. Prepared and managed financial reports, audits, and budgets. Supervised seven departments with 25 direct and 50 indirect reports.

•Expanded 401K plan by offering new investment options.

•Lowered labor costs 20%.

•Key contributor to increasing customer-base 15%, resulting in stabilized revenues despite recession.

•Achieved zero financial errors and met all auditing standards as regulated by casino and state.

•Identified counterfeiting ring and notified FBI.

Previous Career History:

ELDORADOCASINO&RESORT,Shreveport,LA 2003–2006

2nd largest national hospitality organization providing casino, hotel, restaurants, and spa entertainment with revenues of $180M.

Executive Manager/Trainer/Tournament Director

EDUCATION & ADDITIONAL CREDENTIALS

MS in Human Resources Management

Lacrosse University, Bay St. Louis, MS

Summa Cum Laude Graduate BS in Administration/Marketing

Marquette University, Milwaukee, WI

Proficient in HRIS, Kronos, Workday, Continuous flow, Quick wins, BEST, HodesIQ, MSWord, Excel, PowerPoint, Access, Publisher, HRMS, CMS, Intermediate skills in verbal/ written Spanish

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