Safety Technician & Union President

Debra Walker

**** * ****** **

Washington, DC ***19

adn2af@r.postjobfree.com

Home: 202-***-****; Cell: 202-***-****

757322

SUMMARY OF QUALIFICATIONS

● A broad range of training and management skills.

● Exceptional oral and written communication skills.

● Ability to supervise with evaluative skill sets

● Effectual customer service skills

● Effective problem solving, negotiation, and collaboration-building skills.

● Active listening skills

● Accustomed to interfacing with a variety of clientele PROFESSIONAL Training

● Snow Detail Training

● Red Top Meters Training

● Data Collection Training

● Critical Thinking Training

● Cultural Competency Training

● Public Safety and Security Training

● Fire Watch Training

● Public Relations Training

● Customer Service Training

● Computer Training

● Special Police Officer’s Training

● Weaponry and Batton Training

● CPR and Defibrillation Training

PROFESSIONAL EXPERIENCE

District Department of Transportation April 2014 – Present Safety Technician

In this position, responsibilities include controlling the flow of traffic for the protection of children and other pedestrians to safely cross streets at assigned intersections; and to report any traffic infractions to the appropriate officials. Control traffic from the curb or by entering the street intersection. Rotates to various intersections within assigned Wards located in the District of Columbia. Familiar with basic provisions of Public Safety for School Crossings while having a thorough knowledge of Crossing Guard Manuals. Demonstrates exemplary customer service skills, and skillful in oral and written communication when required. Identifies adverse signs and reacts swiftly in emergency situations while improving the quality of life for children and residents in the District of Columbia. Participates in a wide variety of special events within the District of Columbia Metropolitan Area ensuring the safety of traffic and pedestrians (i.e. Major League Baseball Games, National Basketball Association Games, Concerts, Marathons, and Parades). Key accomplishments/Other Duties As Assigned:

● Monitors and inspects electronic kiosks located within Metropolitan Police Department Precincts sited in Wards 2 thru 7 for DDOT Permits Office. Responsible for improving the use of these facilities by confirming that equipment is functioning properly and supplied adequately.

● Observes the Red Top Meters to ensure the infrastructure placement and demarcation of parking spaces are accessible and adequate for individuals with disabilities in accordance with the United States Access Board/Americans with Disability Act.

● Collects data from street parking signs, non-parking signs, and/or all public signs within the District of Columbia and inputs information into the ArcGIS geographical information system. This information provides to DDOT guidance for standards and specifications for geographical data analysis. G & R Management July 2002 – August 2014

Customer Service Representative/Security

As the first point of contact, interact directly with tenants and customers entering the facility. Responsible for answering all tenant and customer questions/problems as they pertain to CareFirst policies and procedures. Monitor, train, and supervise other employees as needed. Act as liaison between the Management Company and CareFirst staff as needed. Monitor CCTV cameras, monitor visitor and staff log-in sheets, and answer phone calls respectively. Responds to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service. Earned the trust of the management office and maintain significant client relations to CareFirst consumers and tenants. Displays initiative and resourcefulness to all tasks and proactively seeks the best overall solutions and integration of team efforts. Key accomplishments/Other Duties as Assigned:

● Aided in setup and directing contracting staff to appropriate personnel, ensuring that the efforts of service providers were in compliance with G & R Management standards.

● Responsible for providing contractors with leadership and assistance regarding contractual issues and problems, engineering, and/or property management concerns. Intrepid Real Estate June 2000 – April 2003

Customer Service Representative/Lobby Assistant

Maintain lobby and public space area in a clean and orderly condition according to standard procedures in a safe, accident-free manner as assigned by management. Offer individuals peace of mind and a chance at satisfactory solutions to all issues. Completed administrative duties such as computer input of STG cards, filing, and telephone operations. Maintain appropriate documentation for management offices and immediate supervisors. Job performance was very high, ensuring the security and integrity of the offices without direct supervision. Performed well under stressful environments, and integrates and schedules tasks effectively. Key accomplishments/Other Duties as Assigned:

● Analyzed multifaceted issues or problems, compiled data, and prepared safety and other pertinent reports for Intrepid Real Estate.

National Rehabilitation Hospital March 2001 – June 2002 Security Officer

Patrolled interior and exterior areas of building perimeters ensuring safety and security. Escorted family members to and from hospital emergency areas and designated rooms/units. Conducted code calls for patients who attempted to abscond from the premises. Monitored CCTV cameras and checked in all deliveries for the entire hospital. Entered patient data into computer systems. Developed interpersonal and written communication skills with other security officers, maintaining a log with the documented activity of all units within the hospital. Secured all doors and units within the hospital; organized and created training programs for daytime and evening shift rotations; and monitored PBX system for answering calls. Key accomplishments/Other Duties as Assigned:

● Responsible for protecting and following security protocols in emergent and crucial occasions, i.e. 9/11 and flooding evacuations of NRH staff and patients. Watkins Security Agency May 1995 – June 2003

Lead Security Officer

Directed and assigned subordinates appropriately. Interacted with tenants and visitors entering various building locations. Reported all on-site daily activities to appropriate supervisors/personnel. Implemented training procedures for security personnel. Guarded all CCTV monitors ensuring safety. Accountable for deliveries entering through building loading dock areas. Patrolled interior and exterior areas of buildings with security wand patrol.

Key accomplishments/Other Duties as Assigned:

● Served as lead site supervisor and tenant liaison.

● Responsible for reporting building and safety issues related to the operation or use of facilities or equipment to executive management.

Old Post Office Pavillion October 1990 – March 1995 Security Supervisor

Responsible for detaining and transporting individuals of suspected crimes to the Metropolitan Police Department. Scheduled and trained security officers for duty hours. Managed daily roll calls with security staff on all activities. Processed payroll and timecards for all personnel staff. Displayed active listening skills and interfaced with buildings management staff and real estate corporate offices to guarantee cooperation and cohesion of building staff. Created theft reports and reported building activities to the Director of Security. Toured main interior and exterior areas securing tenant suite doors after business hours. Displayed initiative and resourcefulness when needed.

Key accomplishments/Other Duties as Assigned:

● Interacted with service contractors entering facilities to create build-outs, inspect space for tenants, and/or removal of materials of new and old tenants. VOLUNTEER EXPERIENCE Advisory Neighborhood Commission (ANC) January 2017 – Present Advisory Neighborhood Commissioner

The ANC is a boundaried area within the District of Columbia subdivided into smaller area Single Member Districts (SMDs). As an advisory neighborhood commissioner, my role is to be the neighborhood's official voice in advising the District government (and Federal agencies) on things that affect the neighborhoods. Initiating recommendations for improving city services, conduct neighborhood improvement programs, monitor resident complaints, and advise the District government on issues related to, but not limited to zoning, health, police protection, sanitation, and recreation.

Union Local 709 May 2015 – Present

Union Board Member and Shop Steward

Promote the welfare of members and provide a voice in determining the terms and conditions of employment by using the collective bargaining process, as well as legislative and political action. Handle grievances and arbitrations, and maintain reports and records of local’s activities. EDUCATION

University of the District of Columbia

1982-1984 General Studies

McKinley Technical High School

1978-1982 High School Diploma

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