Benefits Analyst Escrow Officer

ANDREA ANDERSEN

**** ******* **. ******* ** *****

**********@*****.*** 801-***-****

EXPERIENCE

MARCH, 2020 - CURRENT

MANAGER OF COMMUNICATIONS & CELEBRATIONS, Grand America Hotels & Resorts

Internal communications regarding Employee Benefits, Diversity, Equity & Inclusion, Company programs, celebrations, and information

Develop, prepare, and manage company-wide Employee Benefits Guide

Develop and present new employee orientation

Manage, implement and schedule company Celebration and Service Award program

Wellness Program manager for 8 properties company-wide

Analyze, prepare materials and train co-workers and organization about COVID-19 best practices from initial stages through long-term best practices

Document and standardize internal processes through consistent SOP strategies and templates

JULY, 2011 – MARCH, 2020

BENEFITS ANALYST, Salt Lake County

Manage 25 vendors for employee benefits programs, including self-funded medical and dental plans, Long and Short-term Disability, Life Insurance, Flexible Spending Account, Health Savings Accounts and other voluntary benefit programs.

Responsible for contract management of on-site employee clinic and on-site child care

Managed RFP process for 18 benefit programs. This process is done every 6 years.

Implementation of new vendors for all employee benefit programs

Annually plan and manage open enrollment for 3,500 employees and 400 retirees for all benefit programs

Managed annual ACA 1094-C reporting and 1095-C form generation for eligible employees

Primary lead for all employee benefits communications including day to day communications, letter templates, benefits books for new employees, open enrollment, retirees and COBRA participants

Managed ACA monthly hourly reporting for temporary and seasonal employees.

Audit enrollment, HRIS system functions, retirement contributions and vendor files.

Troubleshoot and test EDI vendor files

Conduct retiree exit interviews. Responsible for retiree plan cost, management and reporting.

Manage Long-term and Short-term disability programs through RFP process, employee leave and documentation, vendor management, contract and performance guarantees

Certified SCRUM product manager

Developed SOP’s for several employee benefit processes including detailed onboarding, EDI file troubleshooting, contract and performance management, vendor management, timelines, retirement, files, wellness incentives and annual HSA lump sums

Made benefits recommendations for annual benefits changes including HSA contributions, wellness incentives, vendors, plan design, master policy changes, HR policy changes and program changes

Developed training for 5 benefits teams over 8 years

Researched and developed best practices for online enrollment, communications, training, and other internal processes

Wellness committee representative, coordination of employee benefits and county wellness program

OCTOBER, 2007 – JULY, 2011

MARKETING SPECIALIST, public employee health plans (pehp)

Maintained self-funded medical and dental plans for large employers

Conducted quarterly data meetings involving stakeholders and underwriting

Presented and discussed plan changes, cost saving measures and legal requirements to clients

Conducted and presented open enrollment changes to clients, including preparing employee communications and leading new implementations

Prepared materials for employees throughout the year, including benefits books, informational marketing items, flyers and notifications

Coordinated and prepared data for quarterly and annual meetings for stakeholders

Developed trusted and key relationships with clients and management

Assisted with special tasks, claims issues, escalated service issues and plan changes

Trained co-workers on rolling out Health Savings Account programs to clients

Prepared training materials for employers for new benefit offerings like Health Savings Accounts, Disability, On-site Clinics, Telehealth programs, and online enrollment.

Presented and trained clients on best practices for benefits programs

SEPTEMBER, 2006 – OCTOBER, 2007

ESCROW OFFICER, atlas title company

Licensed Title and Escrow Officer

Prepared and conducted client closings, including preparation of packets and reviewed paperwork for lender accuracy

Conducted title research for real property

Contacted lenders for accurate payoff quotes

Created marketing information and disseminated to realtors and loan officers.

MARCH, 2006 – SEPTEMBER, 2006

ACCOUNT MANAGER, Educators Mutual Insurance Association

Maintained broker relationships for multiple lines of insurance products, including fully-insured and self-funded medical and dental plans

Responsible for contract management

Made benefit presentations during open enrollment

Prepared and proofed marketing information

Trained employers and new employees about benefits offerings

JUNE, 2000 – MARCH, 2006

ACCOUNT MANAGER, Principal Financial Group

Presented and educated employees on benefits open enrollment options annually for over 40 clients

Issued quotes for self-funded and fully-insured medical and dental insurance plans for clients

Marketed voluntary benefits, life insurance, AD&D, accident plans and other lines of insurance

Served as primary contact for brokers and employers with escalated issues, claim problems or service issues

Responsible for answering incoming communications, including phone calls, emails and walk-in appointments

Made presentations at open enrollment meetings

Prepared open enrollment materials and worked with clients to streamline processes

EDUCATION

AUGUST, 2021

BUSINESS ADMINISTRATION, HUMAN RESOURCE MANAGEMENT, WGU

BACHELOR OF SCIENCE

JUNE, 1997

POLITICAL SCIENCE, University of Utah

ASSOCIATE DEGREE

LICENSES

JUNE, 2001

LIFE AND HEALTH INSURANCE LICENSE, state of Utah

JANUARY, 2007

TITLE AND ESCROW INSURANCE LICENSE, state of Utah

SKILLS

Extensive experience with educating and training large groups

Standard Operating Procedures (SOP) and procedure clarification

SCRUM Product Manager

Open Enrollment planning, marketing, and presenting

Presentations to senior leadership, management, supervisors and employee bases

Specialty in marketing, training and educating complex information to all levels of an organization

ACTIVITIES

I have a passion for educating individuals on the value of what employers offer. I am currently on the Millcreek Community Council in Granite School district, so I have experience understanding the value of School LAND Trust Program.

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