VIGNESHKUMAR KANNAN

+91-909*******

adn285@r.postjobfree.com

Profile Summary

Information Technology Support Specialist with 4+ years of experience in reducing user’s downtime through prompt evaluation, troubleshooting, repairing, Managing and Administrating assets, software licence while keeping up with latest IT trends, techniques, and practices. Skilled in resolving O365, Exchange Online queries, Troubleshooting Office suite, network issues, software glitches, fixing system errors, and repairing hardware malfunctions. MSME Certified Hardware Support Professional.

Education

Master’s in computer science and Engineering. Graduated –June2014

Valliammai Engineering College (Anna University)

Employment History

Karadipath Education Company Private Limited Sep’2017 – till the date

IT Support Specialist

Responsibilities

Implementing company-wide use of Office 365 Applications, Windows 10.

Educating employees about the Office 365.

Operating in a dynamic, Medium-volume environment to provide Technical assistance to at least 10 users per day.

Forging productive relationships with remote employees by supplying swift telephone and online remote support to 2-3 daily calls, messages, and emails.

Tracking issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate

Troubleshooting Level 1 Hardware related issues

Negotiating best pricing for hardware and software quotes and procurement.

Automating process in O365 through PowerShell scripts.

CMS IT Services Private Limited

Associate Technical Engineer

Client: Indira Gandhi Centre for Atomic Research Mar’2016 –Aug’2017

Responsibilities

Configure antivirus software to fully protect IT environment.

Monitor the performance of the computer systems and address issues as they arise.

Provide technical support for software reconfigurations to aid in function customization.

Test software performance throughout the desktop network to ensure peak performance.

Install computer hardware and software on desktops to keep versions current.

Initiate and complete Microsoft Windows server operating system updates.

Network with LAN/WAN and active directory for continuous company connection.

Sutherland Global Services Private Limited Jun’2015 –Feb’2016

Consultant

Client: Amazon.ca (Canada)

Responsibilities

Updating Firmware, resolving Wi-Fi issues, Security verification for pass code issues.

Authenticating the authorized users and Resetting Users password.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

Creating tickets using and following the issues and updating the status to the customer through E-mail.

Records customer inquiries by documenting inquiry and response in customers' account.

Technical Skills

Office 365 Exchange Online ● Outlook ● Desktop Support ● Networking

Synology NAS ● Hardware troubleshooting ● LAN ● Asset management

Software Installation ● Software licencing ● Teams ● Thin Clients ● Snipe IT

Antivirus ● Windows 7 ● Windows 10 ● Windows Server 2012

O365 Deployment. ● Adobe creative cloud support

Technical Training

O365 Administration and Management ● CCNA

Place

Date VIGNESHKUMAR KANNAN

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