Computer Assistant House Manager Customer Services
Resume:
MAIA
ANKRUM
adn26y@r.postjobfree.com
Caldwell, ID 83605
SKILLS
Underwriter Selection
Financial Needs Assessment
Policy Renewals
Service-Oriented
Budgeting
Business administration
Knowledgeable in Computer accounting software
Knowledgeable in documenting and following policy standard
Financial Management
Planning and Coordination
Budget coordination
Performance monitoring
Documentation proficiency
Software Documentation
Vulnerability Management
Program leadership
Policy and procedure improvements
Team leadership and direction
Vitals Monitoring and Documentation
Verbal and Written Communication
Patient Care Record keeping
Condition Assessment
Progress Monitoring
Time Management
Client Transportation
Conflict Resolution
Data Entry
Quality Control
Critical Thinking
Microsoft Office
Appointment Scheduling
Problem Resolution
Decision Making
Policy and Program Development
Financial Operations
Financial Reporting Coordination
Sorting and labeling
Filing and data archiving
Bookkeeping
Computer proficiency
Reading comprehension
Basic math
Good listening skills
Organization and Time management
Good telephone etiquette
Multi-line phone proficiency
Accounting familiarity
Customer service
Project planning
Spreadsheet management
Conflict resolution
Database Management
Mail handling
35 WPM typing speed
EDUCATION
College of Western Idaho
Nampa, ID • 2020
Associate of Science: Cognitive Psychology
Member of Honorsociety Zendesk
Completed professional development in Nursing
Everest University Online - Tampa
Seffner, FL • 10/2013
Associates Degree: Computer And Information Sciences
Dean's List last Semester and 2013
Awarded role model for Everest College overcome life challenge
Continuing education in human behavior
Everest College - Everett
Portland, OR • 01/2011
Diploma: Computer Operations Specialist
Relevant Coursework Completed: Computer & Math
Continuing education in Computer Science
PROFESSIONAL SUMMARY
To obtain a position that utilizes knowledge acquired office skills, education, and work experience. Esteemed excellent Insurance Agent with excellent Communication skill able to understand from their point of view. Love help people most important skill. Highly effective at juggling multiple responsibilities at once and providing friendly service. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Experienced Program Manager bringing 6 years of business operations experience. Effective people manager and big-picture thinker adept at leading projects from concept through completion. Compassionate and driven House Manager with excellent able to solve conflict and have a peaceful joyful work environment abilities to low call in for shift %95 Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of listen, commutated and acknowledge them then understand the problem show respect get respect Reliable House Manager known for being a capable, well-trained professional. Exceptional hand on training so staff can do great and be prepared as a worker and the ability to prioritize tasks. Pursuing a new role where hard work and dedication will be highly valued.
WORK HISTORY
Teleperformance - Insurance Agent
Boise, ID • 01/2021 - 07/2021
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Maintained high standards of customer service by building relationships with clients.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall performance
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales performance
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
Conducted annual reviews of existing policies to update information
Finalized sales and collected necessary deposits
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 50 %
Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 75%
Met and exceeded revenue goals by 95% through generating new leads and identifying new clients
All-American Publishing - Sales Representative
Nampa, ID • 02/2020 - 05/2020
Outbound calls sales for t-shirts for school's ads and marketing.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Implemented brand marketing and sales campaigns.
Cold-called leads and closed large number of new sales over several months.
Maintained book of business valued at 100 percent profit
Revitalized product revenues to over 150,000 in quarter
ConnectYourCare - Customer Service Representative Specialist
Boise, ID • 12/2019 - 01/2020
Took call for, different spending account for corporations that have medical benefits dental benefit Health spending account and flex spending account.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Responded to customer requests for products, services and company information
Answered constant flow of customer calls with minimal wait times
Regularly exceeded daily sales and product add-on quotas
Recommended products to customers, thoroughly explaining details
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
Citi Cards, C.S.R/POS/SDSU - Billing Department Supervisor/Customer Service Representative
Meridian, Idaho • 09/2008 - 01/2016
Customer services for Sears cards.
Checked balances.
Checked available credit.
Checked increases on credit lines.
Directly dealt with dispute calls.
Corrected any billing errors.
Gave approval codes to Sears and Kmart stores.
Collected payments on overdue accounts.
Provided store numbers and locations.
Also took adverse action calls.
Great customer services support.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Kept high average of performance evaluations over 100 PERCENT
Resolved issues through active listening and open-ended questioning, escalating major problems for manager of site.
Monitored front areas so that questions could be promptly addressed.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
Improved office operations by automating client correspondence, record tracking and data communications.
Delegated tasks to administrative support staff to organize and improve office efficiency.
T-MOBILE - Customer Care Representative
Meridian, Idaho • 12/2007 - 09/2008
C.S.R would communicate and troubleshoot any cellular issues .
Helped provide understanding for customers concerning their bill, phone models, and cellular upgrades.
Took payment for bills.
Helped with website navigation, caller tunes, ringtones, and provided great costumer services.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Resolved concerns with products or services to help with retention and drive sales.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Increased client retention by managing supplier deliveries around client needs.
Coordinated timely responses to online customer communication and researched complex issues.
Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
Logged call information and solutions provided into internal database.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Assisted call-in customers with questions and orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Described product highlights and benefits to help guide purchasing decisions.
Responded to customer needs through competent customer service and prompt problem-solving.
Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures 100% job ready
Helped large volume of customers every day with positive attitude and focus on customer satisfaction on every call 100
EVEREST COLLEGE - Computer Assistant
Portland, Oregon • 03/2006 - 10/2007
Federal work-study) Successfully handled software concurrent with software, spyware and worked with data.
Assembled new hard drives and took inventory on computers.
Teacher assistant for computer applications.
Recommended network security standards and upgrades to management.
Configured hardware, devices and software to set up work stations for employees.
Monitored systems in operation and input commands to troubleshoot areas.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Helped streamline repair processes and update procedures for support action consistency.
Removed malware, ransomware and other threats from laptops and desktop systems.
Efficiently completed over production work orders under strict timelines and budgets
Efficiently completed over 20 computers in 3 hours production work orders under strict timelines and budgets
Continuously checked applications, browser history, data, cache use logins and file permissions to monitor data safety and end-user efficiency
Removed malware, ransomware and other threats from laptops and desktop systems
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