Retail Manager,HR/Traiing Manager &Backroom Manager

Kimberly C. Jansma

*** *** ***** ************, ** 23185

757-***-**** **************@***.***

Summary of Qualifications

• Over thirty years of retail management experience.

• Managed 1000 to 46,000 square feet of retail selling space. Supervised 12 to 150 employees as well as ran a business of 880,000 to 10 million dollars.

• Eleven years experience as Training Store Manager. Trained Store and Assistant Managers on how to run and open their own stores, as well as handled all the associate training needs at the Yankee Candle Flagship. Held up to four training sales rallies a year, all new-hire training (up to thirty seasonal employees annually), product knowledge, selling techniques and ongoing training for all sales associates and management team.

• As a Training Manager for my district, I often was responsible for fielding all questions when the District Manager was out of contact. Trained all management on any new policies, procedures, selling techniques, and guest services.

• Often acknowledged and awarded for my training, visual, and merchandising skills as well as store operations & presentations.

• Over the years I assisted in opening numerous locations, store closings and remodels. Went to locations to trouble shoot, resolved operations, staffing, organization, visual merchandising, training and hiring.

• Computer proficiencies include: Microsoft Office, Kronos, IMS POS System and Pocket-PC/ROES Inventory & Ordering System.

Professional Experience

Bare Minerals – Williamsburg, VA November 2011 – Present

Boutique Manager

• Oversee and motivates sales results and goals in a positive sales environment per company standards.

• Hire, develop, and coach talent productivity while scheduling to the needs of the business and maintaining payroll budget. Encourages team to excel within the company.

• Administer daily operations which include: audit daily sales media; analyze P&L and maintain expenses; weekly re-cap communications to district and regional managers; execute corporate programs, promotions and policies.

• Stock processing and inventory control

• Bi-monthly and monthly floor sets and sales promotions of merchandise and advertising displays

Brighton Collectables – Williamsburg, VA September 2011 – Present

Partner

• Offers knowledge of branded products through company’s standards of customer service

• Stock processing; inventory control; and bi-yearly inventory

• Monthly floor sets and sales promotions of merchandise and advertising displays

• Activity acts as a temporary key holder as needed

Kimberly C. Jansma

Page 2

Yankee Candle Company Flagship – Williamsburg, VA August 2005 – April 2011

HR/Training & Sales Manager

• Major responsibilities included but not limited to: store scheduling, hiring, new hire training, ongoing training (including safety), daily operations, opening /closing procedures, daily staff meetings, driving the sales plan, ADS and UPT’s.

• Supervised and audited Cash Office.

• Implemented, created, scheduled and supervised twenty five plus events a year, not including store sales and in store promotions.

• Acted as a store/company representative with outside vendors and marketing events.

• Maintained a positive, motivated environment for the entire store.

• Coached/Trained guest service, handling behaviors, issues and or staff coaching.

• Help manage new product lines and areas in the store.

• Worked all store inventories overseeing the largest area of the business.

Yankee Candle Company – Northridge, CA May 1999 – August 2005

Training Store Manager

• Encouraged sales and profit though effective execution of “Selling Scents” and customer service strategies. Solid understanding of the all elements needed to meet and exceed sales goals.

• Responsible for hiring, training and staffing to effectively support of all retail store operations. Develop and submit staffing plans, performance appraisals and pay raises.

• Developed a diverse, high performance sales team. Provided ongoing coaching and took action as needed to ensure that all associates fully contribute to store goals.

• Effectively communicated with all levels of management. Excellent ability to plan, organize, train, lead, prioritize, problem solve and follow through.

• Provided ongoing training for regional store management; coordinated multiple projects and functional areas simultaneously. Experience in space management and visual merchandising to drive retail profitability.

• Responsible for the all store support functions: inventory, ordering, payroll, expenses, loss prevention, pricing & signage, stockroom, and facility maintenance to assure best customer experience.

Kimberly C. Jansma

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Hub Distributing – Lompoc, CA & Lancaster, VA March 1992 – May 1999

Assistant Manager & Back Room Manager

• Managed customer service and sales activities, and oversee the resolution of customer complaints.

• Completed deposits, opening, and closing paperwork. Ensure compliance with loss prevention procedures.

• Supervised incoming merchandise shipments. Control inventory an allocate orders.

• Ensure proper placement of merchandise on the showroom floor to comply with company guidelines.

• Oversaw presentation of merchandise, displays, and signage. Monitor overall store appearance.

• Screened and interview applicants for employment, and make hiring recommendations.

• Trained new employees and monitor ongoing performance.

• Organized work schedule based upon personnel availability and deadlines.

• Delegated tasks and responsibilities to employees. Monitor and approve time cars and attendance.

• Reviewed employees’ overall and task-specific performance, and provide constructive feedback.

• Prepared written 90-day and annual employee performance appraisals.

Gottschalks – Santa Maria, CA August 1991 – February 1992

Counter Manager, Clinique

• Sold merchandise on commission and dollars-per-hour basis.

• Worked directly with buyers to maintain inventory and meet customer needs.

• Supervised monthly inventory, maintained account book, and prepared sales reports.

• Organized work schedule to maintain proper counter coverage.

• Created and administered sales promotion events.

• Assisted customers in merchandise selection based upon training in skin treatment, sun car, and color.

Casual Corner – Thousand Oaks, CA June 1990 – July 1991

Assistant Manager

• Sold merchandise on a dollars-per-hour basis.

• Audited daily sales reports. Prepared monthly sales reports and price change reports.

• Controlled inventory and ensured compliance with loss prevention procedures.

• Created and oversaw merchandise presentation and displays

• Maintained “preferred customer” profiles and followed up with customers to increase sales.

Kimberly C. Jansma

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Clothestime – Woodland Hills, CA August 1986 – October 1990

Store Manager

• Managed customer service and sales floor activities.

• Created and oversaw merchandise presentations and displays.

• Audited daily sales reports.

• Implemented loss prevention program and ensured continued compliance.

• Screened and interviewed applicants for employment, and made hiring and salary/wage recommendations.

• Trained new employees and monitored performance.

• Organized work schedule to maintain proper sales floor coverage.

Education

California Polytechnic State University – San Luis Obispo, CA

Major: Liberal Studies/Socials Science

Cuesta Community College – San Luis Obispo, CA

Fashion Merchandising Program

Allan Hancock College – Santa Maria, CA

Associate of Arts Degree – Liberal Arts

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