Lori L. Herston

***** ******* ***** **** 480-***-****

Charlotte, NC 28278 HYPERLINK

"mailto:adn24b@r.postjobfree.com" \t "_blank" adn24b@r.postjobfree.com OBJECTIVE

To secure a position as a professional Customer Service position that will allow me use my exceptional customer service skills and ability to be a team leader.

HIGHLIGHTS OF CAREER

Over 31 years in Aviation as Senior Flight Attendant/Base Coordinator/In-Flight Manager for both domestic and international flights. WORK EXPERIENCE

2019

Customer Service Agent

- Piedmont Airlines - Huntsville, AL

Trained and signed-off in Ticketing, Gates, BSO, as well as jet bridge operation. Worked ticket counter to check in passengers for flights, worked gates to ensure safe OTD, and worked BSO to help passengers process damage, delay, and lost item/baggage claims. Also assisted in rebooking processes for delayed or cancelled flights. 2013-2017

Senior/Lead Flight Attendant

- American Airlines - Dallas, TX

Assisted passengers with stowing carry-on luggage, safe boarding processes, as well as in-flight service. Provided medical administration as needed, as well as direction in the event of emergencies. As In-Flight Manager, ensured that all FAR’s were implemented at all times. Ensured safety and comfort of the passengers. Ensured that all Standard Operating Procedures were followed accordingly. On over 80% of the flights, held duties as purser responsible for all administration, supplies and crew. Worked as coordinator between all positions during flight turnaround procedures.

2010-2012

Base Coordinator/In-Flight Manager/Senior Flight Attendant

- Falcon Air Express - Doral, FL

Base Coordinator - Responsible for all flight crew, mechanics, and pilots. Functions were completed in a timely manner giving flight crew time for planning and guaranteeing required maintenance was met to avoid delays or cancellations. In-Flight Manager - ensured that all FAR’s were implemented at all times. Ensured safety and comfort of the passengers. Ensured that all Standard Operating Procedures were followed accordingly. Senior Flight Attendant - Validated that Flight Crew excelled in teamwork with customer focused service. Handled charter flights as well as ICE flights.

1996-2010

Senior Flight Attendant

- US Airways - Phoenix, AZ

Trained all new flight attendants in safety and security procedures as well as customer service. Trained flight attendants on all SOP including Emergency Evacuations, Ditching, Accidents & Incidents, and CRM Training. Outstanding team leadership with use exceptional knowledge of all policies and procedures 1988-1996

Cross Utilized Representative

- America West Airlines - Tucson, AZ

Thorough knowledge of reservation and ticketing protocols as well as monitoring customer safety during boarding and deplaning and assisting customers in a professional manner.

Personable and communicative key to dealing with varying personalities and stressful situations. EDUCATION

Cosmetology Degree - Vogue School of Cosmetology - Clovis, New Mexico Human Resource and Hospitality Management - Rio Salado College - Tempe, AZ ADDITIONAL SKILLS

FAA Certification

CPR and First Aid Certified, and trained on AED

Willing and able to work on long shifts Executive Team Lead

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