Development Coordinator Center Representative
Resume:
Toni Spann
TALENT DEVELOPMENT COORDINATOR - AMERICAN FAMILY
Sun Prairie, WI 53590
***********@*****.***
To leverage my communication, customer service and leadership skills in a fast-paced, collaborative environment.
Work Experience
TALENT DEVELOPMENT COORDINATOR
AMERICAN FAMILY
May 2017 to Present
• Act as a liaison between various departments and the Talent Development Specialists to coordinate training.
• Manage New Employee Orientation program.
• Respond to incident tickets regarding multiple programs within the division.
• Act as a liaison between management and outside vendors.
• Work with outside vendors to coordinate training for internal employees. OPERATIONS SERVICES REPRESENTATIVE AND CALL COACH AMERICAN FAMILY October 2015 to May 2017
• Answering incoming agent calls in a call center environment.
• Training and mentoring new call center employees.
• Updating and maintaining the global training plan.
• Completing call audits on call center representatives.
• Researching system errors for possible program defects and reporting feedback to I/S. MANAGER AND PARTY COORDINATOR PRAIRIE ATHLETIC CLUB August 2004 to October 2015
• Overseeing the operations of two customer service desks.
• Manage department payroll, profits/losses, staff membership benefits, and certifications.
• Developing new employee training manual.
• Hiring, terminating, scheduling and training of all customer service and party department staff members.
• Completing performance feedback and annual reviews for each employee.
• Scheduling various areas of the club's facility for events held by both internal and outside interests.
• Participating in Manager on Duty shifts, Sales shifts and On Call Manager responsibilities. CUSTOMER SERVICE
BLUE CROSS BLUE SHIELD
January 1999 to March 2004
• Call center representative.
• Group specialist.
Education
DIPLOMA
EAST HIGH SCHOOL - Rockford, IL
Skills
People, Talent Development, Human Resource, Personal Trainer Assessments
Accounting Skills: Bookkeeping — Highly Proficient January 2019
Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: https://share.indeedassessments.com/share_assignment/fvl7iskkrjn9ntg1 Project Management Skills: Time Management — Highly Proficient January 2019
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_assignment/hlnrlhj5oeyeaf-f Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer: Microsoft Office suite and data entry.
Exemplary communication skills, both verbal and written. Self-motivated and excels in a collaborative team atmosphere. Excellent customer service and interpersonal skills.
Contact this candidate