ILORI, KOLA IBRAHIM.

CURRICULUM VITAE

Contact Address: No 2 Zaria Crescent, off Rwang pam stadium, Jos, Plateau State.

TEL: 080********, 080********. E-MAIL:adn21i@r.postjobfree.com, adn21i@r.postjobfree.com.

OBJECTIVE

To contribute to the growth of my employer’s enterprise with all my skills.

To share my knowledge with my co-workers and learn from them.

To work in a challenging position, find solutions until they bring satisfaction and reliability.

SKILLS SUMMARY

Administration skills in both hardware &software: Strong in installation, troubleshooting and repairs.

Exceptional leadership skills: Training of lower level staff, monitoring and motivating employees.

Good oral and written communication skills: ability to professionally represent the company.

Excellent organizational skills: Ability to effectively priorities time &work in order to meet deadlines.

LIST OF SKILLS

Network Administration

In-depth knowledge of networking operations such as Lan, Wan, Wlan.

Strong ability in using routers, switches, hubs and access points efficiently.

Advanced knowledge of Windows active directory network environment. DNS and DHCP.

IT Security

Major knowledge of Firewalls, Corporate Internet security and Virtual private network.

Good knowledge of Anti-virus security update and Windows update.

Adequate knowledge of network security tools and methods (Firewalls, VPN, Proxy, TCP/IP)

Systems Engineering

Excellence in System Setup, Installation and Configuration.

Strong knowledge of Computer hardware, troubleshooting, repairs and maintenance.

Outstanding knowledge in Data backup and Data recovery procedures.

Operating Systems

Experience in major operating systems such as Microsoft Win 10, Windows 8, Microsoft Windows 7, Windows Vista, Windows XP, Windows 98, Ubuntu and Linux operating system.

Data Recovery/CCTV

Installation and setting up Dvr/cameras, maintenance and network configuration

Excellence in file/data restoration, recovery, repairs, safeguarding and encryption

Good knowledge of Video data backup, data conversion, data recovery, and software upgrade

EDUCATION

National Open University (2005 - 2009)

Jabi Study Center, FCT

B.Sc Communication Technology

Lagos State University (2000 – 2002)

Epe Campus, Lagos state.

Diploma In Mathematics Edu.

Igbo-Owu Secondary School (1993– 1999)

Old Workyard, Mushin, Lagos

Senior School Leaving Certificate

WORK EXPERIENCE

Company: TITIS/Sterling Bank Plc Dec 2016 – Till Date

North East Technology unit.

Position Title: Service Support Officer

Responsibilities:

Take ownership of user’s IT problems and follow up with escalations in a timely manner

To maintain a high degree for customer service on all technical support queries and adhere strictly to all service management principles

Providing statistics for the weekly service desk report on call trends

Publishing support documentation to assist staffs with request for information and provide staff training if required

Configuration of programs, proxy servers/exceptions, banking applications, antivirus patch and others as advised by head office.

1st line support – troubleshooting of IT related issues from in house software to hardware, such as laptops, pcs, printers, network, power devices, security devices etc

Providing remote assistance from systems and phone calls when necessary as well as visiting branches in need of physical presence.

Monitoring and managing of all CCTV hardware/cameras, setup and configuration

Assist personnel of other departments as a computer resource and provide on the job training to new staff members

Support sales effort by lead generation

Company: TITIS/First City Monument Bank June 2014 – Nov 2016

1&2A, Kachia road Kaduna south, Kaduna.

Position Title: Regional I.T Support

Responsibilities:

Resolve hardware/software issues on workstations, scanners, network printers,Ups e.t.c

Ensure that all users’ incidents/requests are logged in remedy application and responded to promptly

Support users on Ms Operating system, Ms Office suite, Outlook, Internet& Intranet applications and ensuring online service availability always.

Installation and administration support on LAN, WAN and on ATMs

Configuration of programs, proxy servers/exceptions, banking applications, antivirus patch and others as advised by head office.

Perform Upgrade/downgrade as well as repair/re-install Microsoft windows operating systems, banking and client applications on desktops and notebook PCs

Providing Remote assistance from PCs and phone calls when necessary as well as visiting branches in need of physical presence.

Monitoring and managing of all CCTV hardware/cameras, setup and configuration

Rectify all power outage issues emanating from Inverter and central UPS.

Report to Team lead on all resolution, outstanding issues and other activities done

Company: TITIS/Wemabank Plc Dec 2011 – May 2014

264 Constitution Way, Central Business District, Abuja

Position Title: I.T Helpdesk support

Responsibilities:

Resolving day to day critical I.T related issues to all new and existing users by supporting users with banking applications such as Finacle, Infoshare, Autopay, Service desk portal, Outlook client, Wupos, Cheque truncation, Branch passport e.tc.

Give day to day report to Head office on I.T activities carried out in all branches in the region. Monitor and record performance of all IT infrastructures in terms of QoS, systems response time, etc. Weekly and monthly consolidated reports on these for all branches within the region must be provided.

Maintain clear and constant communication with the Head, Information Technology regarding all critical IT incidents/problems and change control issues. Also to advise the need to upgrade, improve, and enhance I.T equipment.

Supervising and technically supporting all I.T reps in various branches to improve their individual performance and service to users

Supervise Contractors/Service providers when carrying out installation or maintenance on links, UPS, inverters, servers/workstations and when executing or implementing IT projects in the branches within the region

Branch Rollout – Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for new and relocation branches

Support new project deployment such as upgrade of Operating Systems and other applications, Antivirus & Patch deployment, Inverter, UPS, etc.

Company: Websoft Nigeria Limited April 2010 – June 2012

1B, Oyewole Oshodi Street, Ilupeju, Lagos

Position Title: Marketing Executive

Responsibilities: Introducing benefits of online web presence, bulksms, link, e.t.c to small/big businesses.

Developing and maintaining business relationship with new and existing customers

Promoting company’s IT products and services and securing new orders

Investigate and solve customer problems that have been passed on by other marketers.

Advise sales department on any issues in relation to client’s complaints or suggestions.

Communicate courteously and keep accurate records of correspondence with clients.

Set up and structure business meetings to maintain relationship btw company &clients

Provide maximum sales profitability and effectively achieve targets set by company

Company: Database Technologies Aug. 2002 – Dec. 2005

20, Shasha Road, Shasha, Egbeda Lagos.

Position Title: Systems/Network Administrator

Responsibilities: Maintain network operations and shared IT infrastructure to maximize performance.

Ensure the availability, stability, performance of the IT Systems & Network infrastructure in Company.

Administer servers, desktop computers, printers, routers, switches, firewalls, personal digital assistants, software deployment, security updates and patches.

Monitoring network traffic and bottleneck and report daily system statistics and operations status to database admin

Manage the day-to-day capacity and availability requirements of network services.

Ensure operational service on the LAN/WAN network gateway infrastructure, set up user accounts, permissions, passwords and resolve problems reported by end-users

Define network policies and procedures, specify system requirements and design solutions. Research and make recommendations on server system administration

Maintain network servers such as file servers, VPN gateways, Network storage

systems, as well as network backup systems.

PERSONAL DATA

Name: Ilori Kola Ibrahim

Sex: Male

Marital Status: Single

Home Address: No 2 Zaria Crescent, off Rwang pam stadium, Jos, Plateau State

Date of Birth: 23rd January 1983

Nationality: Nigerian

State of Origin: Ogun State

REFERENCES

Mr. Lukman Mohammed (080********)

Branch Manager, First City Monument Bank

Km 16, Kaduna Refinery, Kaduna. Email:adn21i@r.postjobfree.com

Mr. Rasheed Salihu (080********)

Branch Manager, Sterling Bank Plc

No 1 Ahmadu Bello Way, Jos. Email: adn21i@r.postjobfree.com

Contact this candidate