Alfonso Paduano Rael Jr.

Address: Blk.** Lt.* Jerez St. Montefaro Subd. Alapan Imus Cavite,Ph.

Email add: adn1tk@r.postjobfree.com

Contact no: +63-092********

Career Objective: To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents. Basic Info: Age: 32 years

Height: 5’6

Religion: Catholic

Status: Single

Skills:

• Knowledge in Monitoring tool (e.g ITO alert tools and Sitescope08 tools, wattsup gold).

• Knowledge in using Control-M tools ver.7&9.

• Basic knowledge in using Mainframe/JCL

• Knowledge in handling critical incident/change management

• Perform crisis meeting if necessary.

• Experienced in using ticketing system via Remedy Account

• Experienced in using SCHEDULE/PAL System.

• Experienced in using Roster for creating team schedules/leaves.

• Experienced in processing and monitoring of batch.

• Experienced in Net Back-Up server Veritas/i-Series/IBM Power750 server.

• Experienced in RPG/ AS400

• Basic troubleshoot networking / hardware/software.

• Experienced in ATM Operation and Maintenance.

• Experienced in Oracle TSYS and windows environment Basic experienced in Unix platform.

• Experienced using Alert Center monitoring tools and HP Outside View/TACL application.

• Experienced in JIRA ticketing system.

• Experienced in A.I chat bot monitoring.

• Experienced in making analytics report via custom event documents.

• Experienced in Agile environment.

• Amazon Web Services (AWS) basic monitoring skills. Work Experiences:

Company: PCCW Solutions (Philippines)

Position: Service Management Centre (IT Command Center Shift Leader) (Feb.2021-May2021) Job Description:

• To support the Command Center head office in Hong Kong 24x7.

• To supervise the console/support team in their 24x7 tasks.

• Ensure that the schedule of operators is always updated via Roster.

• Managing the number of leaves of the team per operator.

• Perform also the tasks of console/support team if needed.

• Monitor the scheduled tasks via PAL System if the task is already done or not yet.

• Updating the Knowledge Base(KB) if there’s some changes in any tasks that has been done.

• Creating Incident Ticket via Remedy Account if there’s any incident happened from their tasks. Supervise the ITO monitoring tools from time to time for the pre-requisite of each tasks

• Perform changing of passwords per server account before the expiration date occurred.

• Perform also the daily back up tasks (e.g Netback up status, stop/start of the servers, monitor failed jobs via ITO and Sitescope08 monitoring tools.

• Accept calls from HK Head Office to support them if there’s any abend jobs in CALD via Mainframe and monitor also the disk utilization of the servers via Sitescope08 Monitoring Tools and inform the support if the disk utilization is higher than its limit.

• Coordinate to HK support if there’s error/incident that happened during the shift.

• Coordinate to team leads when encountering incident with high importance.

• Perform change request tasks from change management.

• Perform incident management if the incident manager is not available.

• Creating hand over tickets when requesting to input media tapes in servers if needed.

• Monitor failed/running jobs then kill it or rerun/confirm via Control – M.

• Coordinate with other shift leaders when making handover tasks to the next shifts.

• Coordinate to other vendors for the support.

• Perform other tasks assigned by manager.

• Perform monitoring reports generated in PAL system and send to Managers.

• Monitoring of CPU util in RS80 server then report if there’s high percent of utilization. Company: Innovantage Inc.

Position: L2 Operations Support Engr. Feb.2020-Feb.2021 Job Description:

• To support dev ops engineers and clients through monitoring of A.I chat bot’s status and give analytics status report to FBM analytics team by gathering some data entries throughout the behavior of A.I chat bots while using by the clients.

• Using the deck chart to understand the flow of the A.I chat bot system

• Using JIRA system to track the status of every project.

• Monitoring CPU utilization usage of A.I Chat Bot’s servers using AWS monitoring Instances tool.

• Perform any other tasks assigned by team lead.

Company: FIS Global

Position: System Operations Engineer 1 Jan.2019-May2019 Job Description:

• To support and monitor the ATM status and the processor link and switches status 24x7.

• Handle and escalate issues globally via chat, email and phone spec. US clients.

• Create tickets using CMS ticketing tools and document all details regarding incident bridge calls.

• We used Alert Center for monitoring tools and HP Outside View/TACL tools to identify the and check the errors.

• We used HotDoc site for checking and updating KB’s and attendance.

• Perform conference calls with clients and tech supports when there is incident and scheduled changes.

Company: PCCW Solutions (Philippines)

Position: Service Management Centre (IT Command Center Shift Leader) Oct.2016-Jan.2019 Job Description:

• To support the Command Center head office in Hong Kong 24x7.

• To supervise the console/support team in their 24x7 tasks.

• Ensure that the schedule of operators is always updated via Roster.

• Managing the number of leaves of the team per operator.

• Perform also the tasks of console/support team if needed.

• Monitor the scheduled tasks via PAL System if the task is already done or not yet.

• Updating the Knowledge Base(KB) if there’s some changes in any tasks that has been done.

• Creating Incident Ticket via Remedy Account if there’s any incident happened from their tasks. Supervise the ITO monitoring tools from time to time for the pre-requisite of each tasks

• Perform changing of passwords per server account before the expiration date occurred.

• Perform also the daily back up tasks (e.g Netback up status, stop/start of the servers, monitor failed jobs via ITO and Sitescope08 monitoring tools.

• Accept calls from HK Head Office to support them if there’s any abend jobs in CALD via Mainframe and monitor also the disk utilization of the servers via Sitescope08 Monitoring Tools and inform the support if the disk utilization is higher than its limit.

• Coordinate to HK support if there’s error/incident that happened during the shift.

• Coordinate to team leads when encountering incident with high importance.

• Perform change request tasks from change management.

• Perform incident management if the incident manager is not available.

• Creating hand over tickets when requesting to input media tapes in servers if needed.

• Monitor failed/running jobs then kill it or rerun/confirm via Control – M.

• Coordinate with other shift leaders when making handover tasks to the next shifts.

• Coordinate to other vendors for the support.

• Perform other tasks assigned by manager.

Company: Micro – D International

Position: Data Center Shift Leader Aug.2015-Oct.2016 Job Description:

• To supervise the Data Center facilities 24x7 and Junior Operators monitoring personnel.

• Processing End-of Day both in Prime and Tallyman environment in ORACLE TSYS platform.

• Monitoring server’s condition and air-con.

• To support clients, request upon email with regards to the status of batch running jobs.

• Responds to other clients immediately specially in providing ad-hoc request reports.

• Escalate error encountered in any other tasks.

• Performing basic troubleshooting in network and installation hardware problems.

• Reports unresolved problem errors via ticketing system.

• To do any other tasks assigned by the manager.

Company: Bank of Commerce (San Miguel Corporation.) January 2011- July2014 Position: Data Center Operator TS1

Job Description:

• 24x7 monitoring and processing of all operational systems & network components

• Error detection & 1st level support/troubleshooting of problem

• Notifies and coordinates with computer vendors, engineers and technicians in case of hardware failures and communication malfunction

• Maintain problem logs

• Performs End of Day Batch processing in SIBS.

• Tape management (backup, tape rotation, offsite storage, initialization, etc)

• Participate in disaster recovery operations

• Sets-up and executes computer re-runs as scheduled and as required for the appropriate system documentation.

• Manage the day-to-day Data Center Operations

• Manage the Data Center Facilities including routine check of the facilities

• Perform basic trouble-shooting and services restarting in the event of service failure Perform daily/monthly system back-up

• Attend to other end-users (workstations) problems regarding operation’s procedures and hardware problems and monitor the smooth and orderly operations of users.

• Observe and analyze system operations and determines whether programs are executing properly

• Performs other duties as may be assigned by the immediate superior

• Timely and accurate processing of production runs

• Expose to client-based information and is involved in the generation of highly confidential records and reports

• Assist QAT department during testing environment and provide 1st level support.

• Assist third party support and other IT departments in restoration of back-up files.

• Performs housekeeping operations such as cleaning the printer, tape drive terminals and other components of AS400 hardware.

• Ensures safety and security of all files, equipment and peripherals being maintained and operated in the Data Center.

• Netback-up Veritas status monitoring and assists in daily tapes back up.

• Sending daily Bills Payment to all bank’s clients

• Perform Inward processing Day2 in the morning and Day1 during after office hours. On the Job Training (OJT)

Company: Software Ventures Int. Dec. 2009 – Feb 2010 Ortigas Ave., Pasig city

Job Description:

Technical Support/Helpdesk (maintains all workstations in the company) Network/Hardware Troubleshooting.

Educational Attainments:

AMA Computer University

Pureza Ext. Sta.Mesa Manila

B.S. Information Technology

2006 - 2010

Rizal High School 2002 - 2006

Caniogan Street, Pasig City

F. Amorsolo Elem. School 1994 – 2002

Panadero st. Sta. Ana, Manila

Character References: (Upon Request)

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