Finance
Resume:
Miriam Wangui Gichuki
E DUCATION
Certified Public Accountant (C.P.A)-K
Kenya Accountants and Secretaries National
Examinations Board; 2014–2017
Bachelors of Commerce in Accounting
Second Class Honours, Upper Division
Catholic University of Eastern Africa; 2011– 2013
OTHER TRAINING
Introduction to Corporate Finance
Corporate Finance Institute® (CFI); 2020-2020
Financial Modelling and Corporate Valuation in Excel Star College of Management Studies; 2017– 2017
P E R SONAL P ROFILE
Certified Public Accountant with 3
years of extensive experience in the
finance industry.
Possess strong analytical and problem-
solving skills with the ability to make
well thought decisions.
wangoi918@
gmail.com
https://www.linkedin.com/in/miriam
gichuki/
L I C E N S E S &
C E R T I F I C A T I ONS
Advanced Financial Modelling
Issuing authority- Financial Modelling
Institute- Dec 2020
2
Accounting Skills
Knowledge of financial systems
which includes:
Host, Flexicube, Rapid
transfer and Xero.
Proficiency in Excel
Modano software for
financial modeling and
forecasting
Financial Reporting
E X P E R I ENCE
Finance Associate AZA Mar 2020- April 2021
Achievements:
Streamlined clients; records through a clean-up process with the treasury team.
This facilitated a shorter reconciliation time during month-end and updating the reconciliation to a format that is easily interpreted.
Reconciled on a monthly cadence on client reconciliations and a daily cadence on bank reconciliations.
Daily reconciliation aided the detection of double payments and wrongly refunded transactions in real-time. This was immediately the reconciliation committee to solve the issue early on enabling the company to avoid future losses.
Monthly reconciliation ensured that the client records between Finance and Treasury were at par, monitor the collection of revenue by the Treasury team, and monitor the deposit advanced to clients is within the advance limit.
Finance Associate Nova Pioneer Kenya Limited May 2018 – Dec 2019 Achievements:
Customer Relationship Management:
Resolved emails on a daily cadence by categorizing via Zendesk which helped in ensuring customer satisfaction. Emails paid a huge part in reconciliation because they helped in tracing payments that did not have the unique student unique number.
Supporting the admissions team with deposit tracking helped the admissions team track the remaining open slots for new students. 3
Customer Service Skills
Information desk
service
Customer relations
Proficiency in Customer
Relations System (CRM
Zendesk
File management
Reconciling on a daily cadence does to ensure receipts are shared with parents promptly.
Client Education: Facilitated learning to relay financial information in a manner that is easily understandable to parents and team members who did not have a financial background.
Recognition: I was recognized by primary parents for offering great customer service.
Credit Management: Assisted the Finance Department to track the fees due when raising invoices.
Teller Ecobank Kenya Limited Nov 2015-Nov 2016
Achievements:
In this line of work, I was able to work with different financial systems, client relationship software (CRM), and under strict timelines that have enabled me to acquire accounting skills.
Compliancy: Reconciled and controlled financial activities by accounting for the money utilized from the reserve. This ensured that the standard operating procedures were adhered to.
Customer Relationship Management: Handled different customer financial transactions like deposits, withdrawals, transfers, money orders, and cheques, while ensuring regulatory processes and procedures were followed.
Complaints Resolution: Raised, resolved, and escalated customer inquiries raised via all formal communication channels and raised tickets in CRM to ensure those customer inquiries were resolved within 24 hours and escalated tickets by 48 hours. This in turn led to customer satisfaction.
Client Onboarding: Opened new accounts and linked the same to alternative channels.
4
Personal Attributes
Strong Analytical
Strong Problem-solving
Skills
Detail-Oriented
Efficient
Organized
Intern Ecobank Kenya Mar 2015 - Oct 2015
Achievements:
Updated customer information to the system that led the company to transition smoothly from the old to the new system.
Numbered and recorded documents enabled the company to easily retrieve a specific document in storage when needed. REFEREES
Mr. Anthony Njino
Client Engagement Manager,
Commercial and Consumer Banking
Ecobank Kenya Limited
******@*******.***
Mr. Joshua Obaigwa
Treasury Operations
AZA
*************@*****.***
Mr. Bernard Ojiambo
Accountant
Nova Pioneer Kenya Limited
**************@*****.***
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