DANIEL CHARBONNEAU

**** *********, #*, ********, ******, H2G 1Y8 – Tél: 514-***-**** (Domicile)

adn1m0@r.postjobfree.com

OFFICE AGENT - EXPERIENCED AND VERSATILE

STRENGTHS: Information analysis, self-taught, PC & Mac (MS Office: Excel, Word, etc.), office automation, document management, problem solving, data entry, proofreading, vaccinated (COVID-19). Spoken and written languages: FRENCH, ENGLISH

- Experienced professional dedicated to service-oriented office support, with strong technical skills and more than fifteen years of experience as an office clerk, assistant in administrative support and information coordinator. Assimilates quickly proprietary applications and new methodologies.

- Respectful of deadlines and accuracy of details, acknowledged to process large volumes of data (spreadsheets, database), the production of high calibre documents and manages confidential information tactfully.

- A team player, showing consideration for others while providing a quality service. Exceptional ability to identify and implement operational improvements to galvanize productivity and reduce costs. WORK EXPERIENCE:

Office agent, Clerk - Administrative support, Delivery service assistant, IT junior – 2001 to 2006, 2011 to 2017 Temporary or on call contracts (Revenu Québec, G.I.R. Canada, Invado, Sun Life, CCA, Deloitte, etc.), Mtl

- In charge of logistics, finances and communications of virtual exploration teams

- Verification, data entry on various commercial and banking programs and office work

- Treatment and correction of mortgage records and insurance portfolio and online applications

- Classification and shipment of books, documents and artifacts around the world

- Editing and translation of documents (images and text)

- Personal income tax forms and cheques processing

- Teamwork

- Maintain and label hardware for the Information Technology department.

- Automate the conversion and production of maintenance reports on MS Excel from an obsolete database. Database Analyst / Coordinator – Marketing – 2008 to 2009 North Safety by Honeywell, Anjou

- Ensure verification and input from customers and national distributors in Excel spreadsheets for Communications / Marketing department.

- Administer literature requests and distributors’ electronic price lists, and the monthly Volume Discount program’s reports for the accounting department.

Completed the verification and cleaning of databases and price lists of the over 250,000 products of the company. Also has prompted the creation of online catalogs and improved the order service for literature and samples by implementing the use of e-mail instead of phone and fax. Regional project accounting coordinator / Administrative assistant – 2006 to 2007 (contract) CB Richard Ellis, Mount-Royal

- Administer the classification and verification of clients’ real estate project expenditures in the new system.

- Manage the administrative support and office automation for the regions of Quebec and the Atlantic’s staff. In addition to helping project managers during the acclimatization period, I created a visual guide to help the staff complete the entries in the new system: a guide that has been added to the employee handbook. Assistant - Administrative support – 2000

BCE Inc. and Bell Canada, Montréal

- Manage the department’s computer applications including employees’ security access, the Intranet site and the office automation system.

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DANIEL CHARBONNEAU

WORK EXPERIENCE: - Administer the corporate database and production of quarterly reports.

- Provide administrative support to senior management.

- Create letters and corporate and fiscal documents for the corporate department.

- Regulate the logistics material used at the shareholders’ annual meeting. Acted as Director for relational information for a three months interim. Excelled in a very fast rate workplace, assuming more responsibilities. Consistently demonstrated an obvious talent for quickly learning new tasks and perform work before the end of deadlines while maintaining a high degree of accuracy. Reduced the environmental footprint by printing quarterly reports duplex while also reducing paper costs. Automated corporate documents production by creating editable templates.

Administrative clerk – September to December 1999 (contract) BCE Inc., Montréal

- Managing the filing of documents and correspondence for the Communications department.

- Write letters for the vice-president of Communications and administrative support.

- Complete banking transactions for the department. Occasional helper – 1995 to 1999

Canada Post, Montréal

- Sort and route the national and international mail at the treatment plant. Communications clerk – March to September 1995 (governmental contract) Pointe-à-Callière, Montréal Museum of Archaeology and History, Montréal

- Administer the museum’s advertisement documentation.

- Assemble and distribute press releases for guests.

- Manage database on Mac, material and items for promotions to members.

- Provide customer service

Office clerk – 1993 to 1995

Temporary contracts from employment agencies, Montréal

- Regulate correspondence and documents in addition to office work and the entry and verification of data.

- Serve as administrative support

Office agent – 1992 to 1993

Compensation Marleau, Lemire Inc., Montréal

- Administer the office automation system, the archives, delivery services and the production and distribution of documentation for clients across the country.

- Transport securities and confidential documents from the office, banks and government agencies. Reduced monthly shipments’ postage fees by combining identical addresses in a single envelope, enabling the increase of the annual bonus for employees.

Office clerk – June to December 1991 (contract)

Canada Revenue Agency, Customs and Excise, Montréal

- Verify and clean the documentation of the Province of Quebec’s tax records

- Teamwork and administrative support

Co-owner / Computer counsellor – 1989 to 1991

Comtech Enr., Montréal

- Manage the administration and marketing of the company.

- Support and advise customers

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DANIEL CHARBONNEAU

COMPUTER KNOWLEDGE:

- PC computers and components: Expert - Paint Shop Pro: Expert

- Mac computers: Intermediate - A/S 400: Novice

- Windows: Expert - FileMaker Pro: Intermediate

- Mac OS: Intermediate - Adobe Photoshop : Intermediate

- Microsoft Office: Expert - Lotus 1-2-3, Lotus Notes: Intermediate

- Microsoft Internet Explorer: Expert - Corel Draw: Intermediate

- Microsoft FrontPage: Intermediate - Monicord: Intermediate

- Firefox, Mozilla: Expert - Output Explorer: Intermediate

- Word Perfect Office: Expert - Hot Docs: Intermediate

- Adobe Acrobat: Intermediate - Building Center: Intermediate EDUCATION:

1999 Académie de Sécurité Professionnelle Inc. – Industrial and commercial security - C.C.S.

(Accredited by Laval School Board)

1987 École Secondaire De Roberval – High School Diploma OTHER COURSES:

- Certificate of Merit in Computer technology, Accounting and Chemistry

- Fire prevention (Theory / Practice)

- Dangerous substances

- First aid and CPR (CSST)

PERSONAL INFORMATIONS:

- Driver’s license – Class 5

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