CHIFFON FENDERSON

**** **** ******* ****

Ernul, NC 28527

Cell: 252-***-****

Email: adn1lo@r.postjobfree.com

SUMMARIES:

Customer Service Professional with strong leadership and conflict resolution skills. Including management of various site locations, staff management and training of current and new employees. Results driven with great capacity to develop procedures and standards to provide the best possible service while working to promote teamwork across the entire department/organization; identifying staffing needs and making recommendations to improve production.

EXPERIENCE:

ADMINISTRATIVE SUPPORT ASSOCIATE

EAST CAROLINA UNIVERSITY- HISTORY DEPARTMENT

GREENVILLE, NC 10/2017- 05/2021

•Collaborate with department professors, staff and organizations to plan department seminars, graduate recruitments, and other events.

•Provide friendly, first-rate service by listening attentively, communicating clearly and courteously, and resolving client issues promptly over the phone, by email, and in person.

•Supervise student workers and provide a welcoming workspace that developed positive working relationships with colleagues and clients alike.

Assisted with the planning and execution of departmental functions which include undergraduate and graduate recruitment events, lectures, and National History Day.

Responsible for the planning and execution of departmental graduation ceremonies in their entirety.

Supported the Director of Graduate Studies and Undergraduate Director.

Ensured proper maintenance and organization of graduate student physical and digital access files.

CAFETERIA ASSISTANT

CRAVEN COUNTY SCHOOLS- NEW BERN, NC 08/2018- 10/2019

Prepared all menu items following established State policies and procedures.

Assisted with the training of new employees.

Made sure menu items were prepared in enough quantities to satisfy volumes.

CATERING& EVENTS COORDINATOR

MCALISTER’S DELI -NEW BERN, NC 08/2016 – 03/2019

Coordinate the planning process of members and clients planning weddings, banquets, meetings/conferences, college/university programs and local club/business events.

Participate in weekly meetings; ensures details of each event are communicated to related staff, ensuring proper room set up.

Assist with billing and client correspondence; arranges prompt payment for all events and assures that event closing packets are complete and filed accordingly.

Inspect finished arrangements; greets the event host/contact upon arrival and may be present for service. Assumes responsibility of manager on duty when necessary.

Monitor facility activities and make recommendations to improve customer service and/or operational efficiencies.

Maintain positive relationships and communicate clearly, tactfully, and persuasively with employees, customers and outside contacts as applicable. Ensure that all employees, member/customer contact personnel, fully understand all pertinent details to maximize customer satisfaction.

Maintain past and potential client files; schedules call to assess on-going needs of prospective clients for catering services.

Provide excellent customer service to create loyalty and additional event opportunities.

SHIFT MANAGER/LEAD SALES ASSOCIATE

RTM PARTNERS LLC – NEW BERN, NC 07/2011 - 07/2013

Ensured that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.

Oversaw and authorize guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts (i.e. competitive, employee sales, etc.); assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to company policies and procedures.

Responsible for assisting in training of new cashiers and cross-training of other associates.

Responsible for assisting in the preparation of daily deposits, change and media.

Ensured compliance of company policies, procedures and practices; and supports Company loss prevention efforts.

Oversaw the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.

Assisted in providing guest service, floor moves, housekeeping, display maintenance and replenishing merchandise as needed.

COMPUTER PROFICIENCY: MICROSOFT OFFICE SUITES:

WORD EXCEL POWERPOINT OUTLOOK

EDUCATION:

ASSOCIATE OF CULINARY ARTS

LENOIR COMMUNITY COLLEGE, KINSTON, NC

PROFICIENCIES

Relationship Management Attention to Details

Multi-Tasking

Profit and Loss Responsibility

Self-Management

Problem Solver

Training of Team Members

Expense Reporting

Inventory

Customer Centric

Coaching & Mentoring

Analytical Thinking

Change Management

Coordination Operations

Managing Work & Performance

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