Alice Penn

865-***-**** • adn1i4@r.postjobfree.com • Knoxville, TN 37931

Team-oriented phlebotomist possessing certification in phlebotomy and nursing assistant. Precise and methodical professional with comprehensive experience in obtaining samples for transfusions and medical testing. In-depth knowledge of medical terminology, infection control procedures and data entry.

Summary

Skills • Drawing blood

• Data entry

• Computer skills

• Troubleshooting

• Friendly, positive attitude

• Medical billing

• Catheter change and preparation

• Wound care and irrigation

• Understands medical procedures

• Proper sterilization techniques

• Professional bedside manner

• Patient scheduling

• Lab equipment setup

• Certified in Basic Life Support (BLS)

• Calm and level-headed under duress

02/2019 - 07/2021

Server, Calhouns, Oak Ridge, TN

04/2018 - 02/2019

Scheduling Coordinator, AtHome Healthcare, Knoxville, TN 02/2017 - 03/2018

Appointment Scheduler, Tennessee Urology Associates, Knoxville, TN Experience

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

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• Operated POS terminals to input orders, split bills and calculate totals.

• Provided exceptional service to high volume of daily customers. Maintained accuracy while handling payments, giving change and printing receipts to customers.

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• Cross-trained as host and helped with tasks such as greeting diners and escorting guests.

• Managed schedules of team of 25 personnel to keep all shiȅs properly staffed.

• Monitored workflow and schedules to ensure timely delivery.

• Set and confirmed home visit appointments.

• Checked accuracy and integrity of system information and located missing details. Handled scheduling for annual revenue-producing company, ensuring that every shiȅ was adequately staffed.

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• Entered data to keep all executive calendars updated.

• Resolved material and manpower shortage problems quickly and efficiently.

• Scheduled and confirmed appointments.

Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

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• Verified insurance for services

Resume Received Schedule Interview Contact Me Quickly 08/2015 - 03/2017

Office Manager, Legal Walk In Center, Knoxville, TN 08/2012 - 05/2015

Phlebotomy Technician, Florida Medical Lab, Panama City, FL 06/2011 - 07/2012

Medical Assistant, Sleep Disorder Center Of Panama City, Panama City, FL 08/2006 - 02/2008

• Obtained ICD and CPT codes for billing and procedures

• Scheduled procedures as ordered

• Contacted previous and potential clients to offer services and products to suit needs.

• Took information from potential customers to assess needs.

• Maintained customer records with timely and accurate database updates.

• Preformed blood collection as needed

Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

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Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

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• Managed office inventory and placed new supply orders.

• Handled scheduling and managed timely and effective allocation of resources and calendars. Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.

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Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.

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Streamlined back office services for clients to promote proper functionality and positive user experience.

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Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

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• Labeled blood vials with critical information like time of collection, date and patient name. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

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• Coordinated workflow based on stat, schedule, or outpatient needs.

• Verified quality of specimens by centrifuging specimens for logistics courier to pickup.

• Verified collection orders and communicated discrepancies to nurses.

• Traveled to nursing facilities to collect blood specimens. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

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• Performed preliminary physical tests to accurately record results in patient history summary. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

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• Scheduled appointments for patients via phone and in person.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Educated patients about medications, procedures and physician's instructions.

• Organized charts, documents and supplies to maintain team productivity.

• Contacted pharmacies to submit and refill patients' prescriptions. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

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Medical Assistant, Panama City Urological Center Of Panama City, Panama City, FL

07/1992 - 01/2000

Nursing Assistant/Respite Care Provider, Bay Medical Hospice, Panama City, FL 02/1990 - 07/1992

Phlebotomist, Bay Medical Center, Panama City, FL

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

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• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Educated patients about medications, procedures and physician's instructions.

• Organized charts, documents and supplies to maintain team productivity.

• Contacted pharmacies to submit and refill patients' prescriptions. Efficiently performed insurance verification and pre-certification and pre-authorization functions.

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• Performed regular blood draws as ordered.

Utilized diverse activities to support social, emotional and recreational needs of individuals under care.

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• Helped with personal hygiene and other daily living needs.

• Supported primary caregivers in caring for clients with terminal conditions.

• Built strong and trusting rapport with clients and loved ones.

• Monitored health and well-being of clients, including significant health changes.

• Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

• Cared for wounds by changing bandages, dressings and binders to promote healing. Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.

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Liaised between doctors and patients about care plans, progress and changing health conditions.

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• Verified collection orders and communicated discrepancies to nurses.

• Collected specimens for drug screens, paternity tests and alcohol tests.

• Identified patients using proper procedures prior to specimen collection. Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.

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Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

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• Labeled blood vials with critical information like time of collection, date and patient name.

• Labeled patient samples, double-checking all information for accuracy. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

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03/2021

Phlebotomy Certification, Phlebotomy

Roane State Community College, Knoxville

07/1992

Certification - Nursing Assistant, Nursing Assistant Haney Vocational Center, Panama City, FL

06/1987

Education And

Training

High School Diploma

Bay High School, Panama City

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