●RESUME

MR. AMOL RANJAN MESHRAM.

OBJECTIVE:

Serve the customers beyond their satisfaction, through team spirit, dedicated leadership skills, initiative and thorough product knowledge. Also by providing solutions with accuracy and speed.

SUMMARY OF QUALIFICATIONS:

I have a strong experience in the service industry and have gained exposure in every aspect of this business in my different assignments with various leading players in the Travel industry.

Handled walk-in clients, travel agents and also corporate clients.

Exposure of handling International M.I.C.E. group tour operations.

Handled and operated different types of wildlife adventure tours in East Africa.

Maintaining corporate client relationship.

Experienced at handling passengers at the Mumbai/Bombay International Airport for a leading International Airline.

Coordinating with various suppliers for operations of International outbound tours.

Coordinating between Sales and Operations for effective sales.

Handling customer support. i.e., customizing entire tour as per client’s requirements such as travel, stay, times, sightseeing, activities, meals etc.

Designing schemes and implementing them to increase sales volume and achieve targets.

Familiar with passport, visa &other documentation procedure for International travel.

PROFESSIONAL QUALIFICATIONS:

Akbar Holidays Pvt Ltd / Akbar Travels of India Pvt Ltd. Mumbai.

Since 14 JULY’ 2014, till 08-FEB’ 2020.

SENIOR TRAVEL CONSULTANT – Corporate & Leisure.

Handling International and Domestic Corporate business houses, Retail/Leisure walkin customers, and Travel Agents.

Creating customized domestic and international travel itineraries, by facilitating accommodation, excursion tours/sightseeing activities and transport arrangements - as per customer’s requirements.

Briefly between Sept-2015 & Jan-2016 handled International group operations for Akbar Holiday’s M.I.C.E. (groups) department for contracted corporate clients on a pan India level.

Briefly handled 02 Inbound groups for domestic destinations, as a Tour Escort.

Assigning and distributing workload to each team member and to colleagues from other departments.

Handling & resolving all escalation scenarios concerning overall operations of Holidays & Visa teams.

Maintenance of daily sales reports etc.

EZEEGO1 TRAVEL AND TOURS Ltd. Mumbai.

From 13 DEC’ 2012, till 10 JULY 2014.

TEAM LEADER.

Handle primarily Travel Agents, on a pan India level.

Simultaneously making all arrangements pertaining to FIT & GIT markets for all worldwide destinations.

Creating customized tour itineraries, and facilitating accommodation, excursion sightseeing tours and transport arrangements as per client’s requirements.

CITIBOND TRAVEL (India) Pvt Ltd. Mumbai. (www.citibond.co.uk)

From 15 JAN’ 2007 till 15 NOV’ 2012.

SENIOR CONSULTANT.

Handled corporate business houses, retail/leisure clients, and travel agents, specifically for UK market.

Simultaneously handled ‘SOTC brand’ retail clients for sister company ‘Equatoria Travel’.

Booking and issuing of domestic/international airline flight tickets.

Creating customized tour itineraries, and facilitating accommodation, excursion sightseeing tours and transport arrangements as per customer’s requirements.

ALPHA TRAVEL (UK) Ltd. London. (www.arpsafaris.com) Part of TUI.

From 15 JUL’ 2005, to 11 AUG’ 2006.

LEISURE TRAVEL CONSULTANT.

Handling operations of African wildlife safari package bookings for worldwide travel agents, on a B2B level, specifically for East-Africa & South African regions.

Creating customized itineraries & hotel packages, arranging accommodation, sightseeing tours and transport arrangements, as per the agent/customer’s requirements.

CITIBOND TRAVEL (LONDON) Ltd. UK. (www.citibond.co.uk)

From 01 MAR’ 2004, to 10 JUL’ 2005.

HOTEL RESERVATIONS & TRAVEL CONSULTANT.

Handling corporate business houses, leisure/walkin clients, and travel agents.

Booking and issuing of domestic/international airline flight tickets.

Creating customized itineraries & hotel packages, arranging accommodation, optional tours and transport arrangements as per customer’s requirement.

TRAVEL CORPORATION (INDIA) Pvt. Ltd. Mumbai/Bombay.

From 05 JUN’ 2003, to 31 JAN’ 2004.

LEISURE COUNTER - SALES & OPERATIONS.

Handling Travel agency sales for Chembur branch.

Handling the International & Domestic leisure counter, issuing air tickets, and assisting in processing visas.

Creating customized itineraries, arranging accommodation and transport arrangements as per customer’s requirement.

KUONI TRAVEL (INDIA) Ltd. Mumbai/Bombay. (www.sotc.in)

From 01 JAN’ 1999, to 30 APR’ 2003.

SUPERVISOR – TOUR OPERATIONS.

Handling Airlines and Room reservations for operations of ‘SOTC brand’ European escorted coach tours.

Checking, analyzing and processing of passenger travel pattern and requesting seat blocks with airlines and room blocks with suppliers to meet the demand during the season.

Coordinating with vendors and suppliers for promotions.

Managing the seasonal demand efficiently.

Evaluation of post tour documents from customers.

SINGAPORE AIRLINES Ltd. Mumbai/Bombay.

From 26 JAN’ 1998, to 25 JUL’ 1998.

TRAINEE - CUSTOMER SERVICES AGENT.

Handled passengers at Mumbai/Bombay International Airport with activities from the check- in counter, departures, arrivals and baggage services to ramp handling for all segments of airline’s airport functions.

FORVOL INTERNATONAL SERVICES Ltd. Mumbai/Bombay.

From 01 OCT’ 1996, to 31 JUL’ 1997.

JUNIOR SUPERVISOR.

Maintenance of relations with corporate clients of Account.

Expand sales by submitting proposals to new clients and follow up on execution of proposals.

Handling Domestic flight ticket counter, issuing air tickets, and processing of refunds.

BALMER LAWRIE & Co. Ltd. Mumbai/Bombay. (A Government of India Enterprise).

From 25 SEP’ 1995, to 24 SEP’ 1996.

TRAINEE OFFICER – TRAVEL DIVISION.

Handled walk-in retail passengers and corporate business houses.

Maintenance of relations with corporate clients onaccount for all domestic and International airlines.

Exposed to both domestic and international counters for reservations, ticketing, hotel/car reservations and processing of travel documents like visas, travel insurance etc.

Follow up on payment collections from corporate clients on account.

AIR INDIA Ltd. Hyderabad.

From 01 FEB’ 1995, to 21 MAY’ 1995.

TRAINEE - TRAFFIC ASSISTANT.

Handled passengers at Hyderabad City booking office at the main Reservations counter.

Handled Telephone sales, processing of refunds, Computer Reservation System, and handed domestic and international passengers at Hyderabad Begumpet Airport for flight arrivals & departures.

KHIMJI RAMDAS & Co. Ltd. Muscat, Sultanate of Oman.

From 07 APR’ 1992, to 18 AUG’ 1994.

COUNTER SALESMAN / SERVICE COORDINATOR.

Handled walk-in clients at the ‘General Products Division’ for ‘Fujitsu General’ brand of electronic consumer durable range of products and all spare parts.

Submitting estimates and proposals to clients and follow up on execution of proposals.

Coordinating and scheduling of maintenance team with customers, for after sale service.

Maintenance of go-down and showroom’s daily billing & stock keeping etc.

EDUCATION:

Bachelor of Arts, 1991 - University of Mumbai. (Economics & History).

I.A.T.A.-U.F.T.A.A. – 1995, Standard course.

TRAINING:

Attended various training sessions and seminars conducted by KUONI-INDIA pertaining to Sales, Customer support and operations system of Kuoni Switzerland.

Computer Reservation System course and Automated Ticketing course from Amadeus.

Computer Reservation System course from World-span.

Completed basic Galileo Reservation System certified course.

Completed Core Online Training Modules from Tourism New Zealand.

Completed East Africa destination specialization with ARP Travel group.

Certified South Africa specialist.

Certified Ireland specialist.

PERSONAL DETAILS:

Date of Birth : 25th December, 1970.

Nationality : Indian.

Languages Known : English, Hindi, Marathi.

Hand phone no. : +91-982**-*****.

Email : adn1c9@r.postjobfree.com

LinkedIn : www.linkedin.com/in/amol-rm-b890b2214

Address : 203, 'Shree Prasad’ C.H.S. Ltd, Model Town, Plot 97, Andheri West, Mumbai 400053, Maharashtra, India.

Contact this candidate