Ibrahim Tounkara

*** ********** ***** **** ***, PA 18091

adn186@r.postjobfree.com 610-***-****

EDUCATION

Keystone College, La Plume, PA

Bachelor of Science in Business, May 2020

PROFESSIONAL EXPERIENCE

Keystone Automotive, Customer Service Representative, Tunkhannock, PA, April 2020 – present

• Handle 42-60 customer calls/day, making sure orders are accurate and each customer is satisfied.

• Resolve customer complaints and troubleshoot Sales Department errors, using various software programs, online tools, consistent communication, following up with emails, and an extremely positive attitude.

• Handle phone calls in English and French (for Canadian customers). Door Dash, driver, Lehigh Valley, PA, 1/2020 – present Hampton Inn, Intern, Tunkhannock, PA, 1/2020 – 4/2020

• Received calls, reserved rooms, kept track of room inventory, counted money in the case, answered customer questions; known for excellent customer service.

• Completed all paperwork before my shift started. Sodexo, Intern, 1 College Green Hibbard Campus Center, La Plume, PA, 8/2019 – 4/2020

• Created daily playlists for monitors.

• Uploaded menu onto the dining room screen.

Amazon Fulfillment, Forklift Driver, Easton, PA, Summer 2019

• Exceeded 100 package/hour quota by the second week.

• Consistently forklifted 100 packages in 40-50 minutes, 10-20 minutes faster than expected. Camp Connect, Camp Counselor, La Plume, PA, Summer 2018

• Chosen among Keystone student body, camp to empower and inspire migrant students.

• Popular counselor, due to my understanding of their situation. Krispy Kreme, Nightshift (8 PM-5:30 AM) Team Member, Clark Summit, PA, 8/2017 – 5/2018

• Produced & decorated donuts during my collegiate soccer off-season.

• Demonstrated doughnut-making to interested customers. Talked to customers. Made them interested in the process and in Krispy Kreme company. Lehigh Valley United (LVU) Soccer Club, Assistant Coach, Bethlehem, PA, 9/2016 – 8/2019

• Work part-time LVU’s Lou Ramos Center Soccer facility, coaching 11-15 year-old kids.

• Plan warm ups, drills and activities; take out and put away equipment. ACTIVITIES:

NCAA Varsity Soccer, Starting forward position, August 2016 – May 2020

• Commited over 25 hours weekly in practice, workouts, travel, film study, and games.

• All-Conference Second Team and Player of the Week award each year; made it to NCAA Sweet Sixteen my junior and senior years.

• Athletics Department volunteer, Spirit, concessions, and equipment organization. COURSEWORK & SKILLS:

• Software: MS Office; AS/400 ERP; Roadnet Transportation Suite; Sales Buddy

• Coursework: Marketing, Business Research Methods, Financial & Managerial Accounting, Business Law; proficient with MS Office (Powerpoint, Word, Excel)

• Native French speaker; fluent in English. Proficient in Arabic and African languages.

• Culturally flexible, having grown up in Guinea until 8th grade, when I came to live with my brother and my American foster family in Pennsylvania.

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