Division Manager Beverage

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Hailon Diaz Rooms Division Manager

Location: Cayo Santa Maria, Cuba

Telephone: +535*******

email: adn17h@r.postjobfree.com

Professional Profile

Master in Tourism and Hospitality with extensive professional management experience in the service market for more than 10 years and dynamic operational coaching in multiple languages. Core Skills

• Problem solving ability

• Planning and strategy design

• Decision making

• Fluent communication in Spanish, English, French and Russian

• Delegation of tasks

• Team motivation and coaching

Career summary

June-2019 – Present Ocean Casa del Mar Hotel. Rooms Division Manager Outline

Rooms División Manager in a multi-service resort with 800 rooms; booking system coordination, hotel management and front desk coordination.

Main Responsibilities

• Organization and distribution of booking system and operational conexions between the front desk, floors department, customer service and technical support in order to ensure the right service to clients.

• Team work trained through an effective coaching system with proved ability for customer service attention detail oriented under high operational stress in English, French and Spanish getting 98% satisfaction guaranteed in a year time line with an answer time less than 15 minutes.

• Plusmanager project leader for connecting all operative departments to the clients line up; 100% booking cover under six months with 0.02% delay in rooms delivery.

• Financial management and Inventory administration of expenses for floors distribution.

• Leadership in a motivated work team, fluctuation of employees in 1.5 net percent in two years. January-2019–May-2019 Gran Aston Cayo las Brujas Hotel. Food and Beverage Manager Outline

F&B Director and associated activities for 600 rooms resort and a complex operational structure made up of 8 restaurants y 200 employees.

Main Responsabilities

• Beverages, food, cutlery and glassware inventory management for eight restaurants and seven bars.

• In depth practice organization of food and beverages menu and supplementary options.

• Working with related software for managing restaurants and bars.

• Administration of supplies and planning the operational structure of services in order to adhere that to budget and meet financial targets.

• Revenue increasing system.

• Delegation of tasks and motivation

• Chain standards implementation and supervision according to manuals and procedures. March-2017 – January-2019 Gaviota Group. Central Headquarters in Cayo Santa Maria. Quality Manager Outline

Quality and operational management for Cayo Santa Maria touristic destination as representative of Gaviota Hotels for eight international hotel chains under management agreement (Melia Hotels International, H10 Hotels and Resorts, Iberostar Hotels, Louvre Group, Banyan Tree Hotels and Blue Diamond Resorts) Main responsabilities

• Operational standards control for fifteen resorts, three spa and two luxury resorts in destiny

• Report writing to main headquarters about a wide range of duties

• Measuring quality of the products and services in destiny and hold meeting with production and service managers

• Review company procedures and practices to ensure they comply with local and federal regulations

• Training more than 8000 employees to meet quality standards in production process from every area

• Certification of seventeen Hotels under regulatory laws in less than two years Education and qualifications

Máster en Tourism and Hospitality – Universidad Central Marta Abreu de las Villas – 2020

Collegue Degree in Tourism and Hospitality – Universidad Central Marta Abreu de las Villas – 2016

Food and Beverage Degree – Universidad Central Marta Abreu de las Villas – 2017

Business Administration Degree- Universidad Central Marta Abreu de las Villas – 2018 References available upon request

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