M. Dean Tucker

801-***-**** adn171@r.postjobfree.com www.linkedin.com/in/mdeantucker

OPERATIONS TRAINING SPECIALIST

Executive Summary

Developed and implemented training, marketing, and production plans and programs. Excellent writing and communication skills, including multiple years training, presenting and facilitating large and small groups, as well as writing technical web content and various internal and external communications. Experienced in customer service, training, marketing and operations. Consulted and built relationships with contacts at all levels within organizations. History of making a difference, regardless of position.

Key Competencies

Presentation & Facilitation Skills Quick Learner Organized Critical Thinking Project Management Microsoft Suite / Google Suite Communicate Complex Information Creative Adult Learning Service Oriented Collaborative Problem Solving

Select Accomplishments

● Developed and taught an onboarding program, coordinating participation from multiple offices. Corporate office adapted components of the curriculum into a franchise-wide, new employee training program administered by each franchise

● Created training materials about marketing for new franchisees, and taught new franchise owners

● Collaborated with customers and programmers to create custom proposals with innovative web-based solutions - Training customers how do set up and manage their websites and other web-based services

● Selected as the central trainer for all managers and salespeople for new services Professional Experience

RSP SUPPLY - North Salt Lake, Utah (2013 to 2020) Marketing Specialist / Operations Manager / Inside Sales E-commerce source of industrial hardware and equipment used in automation and remote access systems Curated technical content from vendors and engineers to adapt for use on the website and in monthly newsletters. Designed and wrote marketing materials and employee guides. Processed all orders. Coordinated all shipping, a majority being drop shipments. Handled customer complaints, and shipping and fulfillment issues with vendors, manufacturers, and customers.

● Increased the company average monthly sales 261% from 2012 to 2020 by improving customer experience i4 SOLUTIONS - Woods Cross, Utah (2003 to 2013) Business Development / Account Manager Customized website development and online marketing services. Worked with businesses and organizations to define their marketing and operational goals. Collaborated with customers, programmers, IT departments, and designers to create custom proposals for web-based solutions to achieve the customers’ goals. Facilitated communication between clients and programmers, and designers to find solutions for customers throughout the project development process. Taught clients how to set up and manage their websites. KID TO KID - Salt Lake City, Utah (2000 to 2003) Marketing Director / Franchise Support Corporate office for franchised, children’s clothing and related items resale stores Developed and presented an annual marketing plan for 33 franchise locations in 13 states and Portugal, including designing print templates and creating tools to track and measure effectiveness of their activities. Trained new franchisees on marketing and POS systems. Coordinated purchases of marketing materials for all franchises. Provided ongoing franchise support with the corporate help desk system, store computer systems, and vendor relations. Additional Experience

ALPHAGRAPHICS - Salt Lake City, Utah Training / Marketing / Sales / Production Manager Chain of seven franchises and four satellite locations providing print, copy and related services

● Assigned to work with and develop procedures for difficult and high maintenance customers

● Managed production schedule, tracking progress of all projects in shop - communicating with all departments and customers

● Increased monthly department sales more than 200% within 12 months by improving the production process Education

UNIVERSITY OF UTAH - Salt Lake City Utah ● BA – Marketing (Cum Laude) - Spanish Minor ●BA – Mass Communication