Career Objective

Seeking a challenging job in an organization, where my education and professional skills will be utilized towards achieving the organizational goal; and help me grow along with the organization.

Highlights

Working at PVR Superplex as Cinema General Manager, From 14th December 2017 to till date.

Worked at Cinepolis India Pvt Ltd, Royal Meenakshi Mall, Bangalore as a Unit Manager - Operations from 1st of September 2015 to 9th December 2017

Worked at Cinepolis India Pvt Ltd, Gurugoan delhi as a Regional Trainer South – Operations from 1st February -2015 to 31st of August 2016.

Worked at Cinepolis India Pvt Ltd, Royal Meenakshi Mall, Bangalore as a Assistant Manager Operations from 22nd Nov 2012 to 31st January 2014.

Worked at Cinepolis India Pvt Ltd, Royal Meenakshi Mall, Bangalore as a Operations Team Leader from 2nd March 2011 to 20th Dec 2011.

Note: - Projection Operator Trainee license holder.

Worked at INOX LEISURE LTD, UNIT – 4 Bangalore (J P Nagar)as a Housekeeping Executive(HOD) from 21st July 2010 to 28th Feb 2011

Note: - Worked Since from Pre operation project.

Worked at INOX LEISURE LTD, UNIT – 3 Bangalore (Malleshwaram) as a Housekeeping Team Leader from 8th March – 2010 to 20th July - 2010.

Note: - Worked Since from Pre operation project.

Worked at INOX LEISURE LTD, UNIT - 1 Bangalore (MG Road) as a Housekeeping Team Leader from 9th November- 2009 to 7th March – 2010.

Worked at INOX LEISURE LTD, UNIT – Vijayawada(Andhra Pradesh) as a Housekeeping Team Leader from 5th January – 2008 to 5th November - 2009.

Note: - Worked Since from Pre operation project.

Worked at Hotel The Park, Bangalore (AapeejaySurrendra Hotels) as a

Housekeeping Supervisor from Oct - 2005 to December - 2007.

Educational Qualification

Diploma in Hotel Management (Annamalai University)

Bachelor of Commerce from EIILIM Sikkim University

Personal Attributes

Capability of working for long hours to achieve the goals.

Can manage and motivate team members to get the work done.

Good communication and interpersonal skills, highly motivated team player with strong commitment to quality and customer service.

Computer Skills

Operating system : Win 98/2000/XP

Office Management : MS- Word, Excel, Power Point.

Graphic’s Presentation : Adobe PageMaker, Corel draw, Photo express.

Hardware : Partitioning hard disk drives, Assembling &Diss –

Assembling PC, Installation software’s. / E- mail, browsing.

Trained Hotel Package Software’s

Fortune Hotel Management Software.

United Pulse Hotel Management Software

Dristi Hotel Management Software.

Opera Hotel Management Software.

Show Bizz/ Vista / cash desk/ ERP

Experience Summery

Organization: Cinepolis India Pvt Ltd.,

Unit: Bangalore

Designation: UNIT HEAD - Operations

Duration: 1st of September 2015 to till date.

KRA (Key Responsible Area)

Programming / Making movie Schedule / Rebalancing.

Handling Liaoning / Making licensing tracker & maintaining it / To build good relations with govt. authorities

competition / Visit Competition / Tracking Menu Pricing / Tracking Ticket Pricing / Tracking

Profit & Loss / EBITDA - Check where you can minimize the expenses and increase the revenue

Audits / KPI Learning / Target Setting for Team & Cinema /

Staff Budgeting & Learning Quarter Incentive Plan and Targets

Tracking Market Share / KPI Track & Review

Track PPM (Planned Preventive Maintenance) Calendar

Updating MBWA? (Management by Walking Around) on daily basis and share the

Action plan to the Regional Manager

Handling Customer Satisfaction feedback / Revert on customer query

conducting Cinema Service Forum and Sales Circle on weekly basis

Making expense PO for Repair & Maintenance work

Mystery Shopper reports / reviewing & making action plan

Handling engaging team / solving staff grievances / situation handling

Monitoring all files and checklist and signing on them

ERP Approvals Process / Petty Cash Expenses

Following up with maintenance team for the snags every week

Running & suggesting promotions for the cinema

Organization: Cinepolis India Pvt Ltd.,

Unit: Bangalore

Designation: Assistant Manager - Operations

Duration: 22nd November -2012 to 31st January 2014.

KRA (Key Responsible Area)

Reporting to the Director on all the operational issues

Heads a business unit with managers reporting

Attending to the operational issues

Weekly operational review

Preparing Agenda for the monthly review meetings

Attending monthly review meetings

Motivating and training staff

Escorting and Making necessary arrangements for V.I.P. visit.

Preparing Distributor Statements

Payments to Distributors

Maintenance of Screens

Responsible for media, publicity and other statutory obligations

Active responsibility in marketing and public relations

Specific responsibilities:

Box Office:

Monitoring ticket sales

Decision on no. of counters

Responsible for cash & collections

Responsible for reports to management

Planning Movie Schedule

Screens:

Responsible for implementation of programs

Responsible for Ad displays, boards, posters

Responsible for Customer Care Associates reporting

Responsible for issue solving and disaster management

Managing responsibilities of security

House-keeping supplies and proper maintenance of property

Maintaining the Movie Print In and Out Records

Maintaining the Publicity In and Out ward Records

Concessions:

Responsible for daily sales and cash collection

Responsible for SPH on monthly basis

Responsible for marketing and public relation

Ordering stock and vendor management

Payments to vendors and credit terms

Responsible for stock quality

Staff management and relievers allotment

Recruiting alternatives

Yield Reports

Organization: INOX Leisure Ltd.

Unit: Unit -4 Bangalore – JP Nagar

Designation: Housekeeping Executive

Duration: 21st July 2010 to 28th Feb 2011

Responsibilities:

KRA (Key Responsible Area)

1.To possess the job Knowledge and job skills related to job.

2.To be committed to self-development and training.

3.To ensure that performance does not get affected under stress situation.

4.To exhibit the quality of Team work.

5.To make optimum use of the staff and resources available.

6.To be able to plan and prioritize the work.

7.Adhering to the training schedules and Team development.

8.To perform beyond expectations to have better growth.

9.All records to be maintained as per SOP’s and audit requirement.

Job Responsibilities:

Day to Day Maintaining Store Consumption report.

Allotting Extra Cleaning depending upon the Occupancy status of the Day.

Attending Morning Meeting and taking rounds entire Plex.

Conducting Training Class for the Staff (Every Weak Twice).

Extra Job responsibilities Of Carpet and Seat Shampooing & taking care of Mechanical Equipments.

Can manage and motivate team members to get the work done.

Taking care of Monthly Budgeting of Chemicals & Cleaning equipments.

Updating Every Month Lost and Found Valuable & Non Valuable record Store requisition once in a Month

Monthly Inventory of Staff Uniforms.

Ensuring cleanliness at all aspect according to the Multiplex Standards.

Weakly training for the Staff.

Updating Day to Today Housekeeping record. (Manually/Computerized)

Good co-ordination with Staff as well as with the other departments.

Day to day job allocation to the staff.

Organization: Hotel The Park, Bangalore.

Designation: Housekeeping Supervisor

Duration: October 2005 to December 2007

Company Profile:

The Park Hotels is a unique collection of luxury boutique hotels in India. It is present in Bangalore, Kolkata, Navi Mumbai, New Delhi, and Visakhapatnam and has recently acquired land in Hyderabad for a 240-room hotel scheduled to be ready by end 2008.

The Park, Bangalore, an urban retreat, with 109 rooms opened its doors in 2000 in the SiliconCity of India.

The Park is a boutique hotel in India; the hotels are a part of the ApeejaySurrendra Group

Strengths:

Multi-disciplinary expertise

Self-motivation. Positive attitude

Psychologically Strong.

Result oriented, working independently as well as member of group

Strive for continuous learning

Responsibilities:

Taking Morning briefing

Public area rounds

Responsible for VIP guests

Monitoring daily cleaning to upkeep of the hotel.

Responsible for two floors (60 rooms)

Making of duty roaster

Budgeting (Stationeries)

Handling control desk where guest calls attended and their requirements are met with according to their satisfaction.

Maintaining Lost and Found record

Store requisition once in a weak

Extra Job responsibilities of Equipments/ Caddy kits/ Baby cot/ Staff birthdays/ Updating of leave cards.

Professional Achievements:

Completed ACT “Cinepolis Accelerating Talent” program developed by Cinepolis University, in collaboration with HARVARD BUSINESS PUBLISHING in the year 2016.

Trained and implemented PEOPLESOFT, VISTA CASHDESK and SALES PHILOSOPHY process at Cinepolis and Fun cinemas

Completed Customer Sensitization programme at The Park.

Awarded the Best Merit Employee for the month of July 2006 at The Park.

Completed Supervisory Development Programme at the Park.

Completed Fire fighting Class (Basics).

Nominated as Staff Welfare Committee Member for Housekeeping 2007-2008

Awarded Best employee for the month of January 2010 at Inox Leisure Ltd (Unit -1)

Personal Information

Father Name : Nagaraj M.S

Permanent Address : #286, Tank Road Cross

Bangarapet – 563114

Kolar (dist)

Karnataka

India

Present Address : C/o Babu

#26/1, 1st ‘B’ Main Road

Yediur

Bangalore – 560082

Karnataka

DOB : 28 January 1981

Nationality : Indian

Sex : Male

Marital Status : Single

Languages Known : English, Kannada, Hindi, Telugu & Tamil.

Hobby : Listening Music. Collection of software’s.

I hereby declare that the above information given is true to the best of my knowledge and belief.

(THRIVIKRAM. M N)

Date :

Place : Bangalore

Contact this candidate