RAKESH RANA Mobile no. +965******** Email. adn15h@r.postjobfree.com

OBJECTIVE: To secure a promising, successful and challenging career in a reputed organization where my knowledge and skill can be effectively applied, enabling me to explore myself fully and realize my full potential.

EDUCATIONAL PROFILE:

●SSC passed from Kamla High School Mumbai.

●HSC passed from Modern Open Learning School & Jr. College.

●Completed Bachelor of Science in Hospitality & Management from Modern Institute of Engineering & Management.

CAREER OBJECTIVE:

●Maintaining a high level of guest satisfaction at all times.

●Ensuring correct operation and balancing of cash registers and daily sales reports.

●Managing manpower and organizing schedules according to business need.

●Supervising business on the floor and ensuring prompt service at all given time.

●Maintaining food and non-food cost by doing manual inventory using COGS.

●To bring out the best from the team by training and evaluating.

●Responsible for coordinating, supervising and directing all aspects of the restaurant, while maintaining a profitable restaurant and high-quality products and service level.

WORK HISTORY:

Presently working with TAMDEEN FOOD Company as Store in charger at COLOSSUS GAMING from May 2020 till Present.

●Coordinate daily Front of the House and Back of the House restaurant operations

●Deliver superior service and maximize customer satisfaction

●Respond efficiently and accurately to customer complaints

●Regularly review product quality and research new vendors

●Organize and supervise shifts

●Appraise staff performance and provide feedback to improve productivity

●Estimate future needs for goods, kitchen utensils and cleaning products

●Ensure compliance with sanitation and safety regulations

●Manage restaurant’s good image and suggest ways to improve it

●Control operational costs and identify measures to cut waste

●Create detailed reports on weekly, monthly and annual revenues and expenses

●Promote the brand in the local community through word-of-mouth and restaurant events

●Recommend ways to reach a broader audience (e.g. discounts and social media ads)

●Train new and current employees on proper customer service practices

●Implement policies and protocols that will maintain future restaurant operations

Worked with TAMDEEN FOOD Company as Restaurant Supervisor at BLACKTAP from March 2018 to April 2020.

●Promoting a positive atmosphere and going above and beyond to guarantee each customer received exceptional.

●Ensuring floor presences and visiting guests for feedback and for guest satisfaction.

●Skilled in manual COGS (Cost of Goods Sold) and POS Gold.

●Handling petty cash and maintaining manual ordering and purchase.

●Maintain food, packaging & disposable cost consistency by performing manual inventory and control wastage.

●Looking after staff baladiya and passport expiries ensuring no delay.

●Making schedules and floor plans for F.O.H according to business need and ensuring smooth shifts and a great experience for our guests.

●Maintain all the reports from the Oracle and send them to head office on a weekly basis.

●Having a key eye on maintaining the store by preparing a SNAG list and follow up.

Worked with M.H. Alshaya Company as Server international Trainer at P.F. CHANG'S CHINA BISTRO Kuwait from Feb 2015 to March 2018.

●Ensures that all new members are equipped with the knowledge needed to properly serve customers and uphold the service standards of the restaurant.

●Acts as an intermediary between servers and management, helping the restaurant to operate in a smooth and efficient manner.

●Responsibility to promptly learn the restaurant layout, including table numbers, location of restrooms and fastest route to the kitchen. In-depth menu knowledge is essential for all servers, so the trainer may spend days helping new workers memorize the menu, learn the ingredients in each dish and taste test items.

●Works with restaurant management to create a training plan to ensure that all servers learn the necessary information in a timely manner.

●When a server has a service-related question, he looks to her for answers.

●Serves as a positive role model and a mentor for the entire restaurant local and international.

Worked with PRINCESS CRUISES passenger ship USA as Assistant buffet steward from Jan 2013 to Oct 2014.

●Monitor guest consumption of cocktail snacks, bar supplies, coffees, teas, sodas, mixers, etc., and restock supplies as necessary.

●Help serve appetizers and work closely with the Steward and galley crew to ensure high quality meal presentations. Assist with dining room set-up, meal service and bussing.

●Sweep the dining area floor daily and keep the dining and buffet table’s clean and well-organized at all times.

●Help with dish washing and galley cleaning chores, and assist with the removal of food residue, glass and other kitchen waste to the dumpster on deck.

●Help pull wine and liquor from stores as needed, and help maintain orderliness in the storeroom.

●When necessary, assist with preparation of snack lunches for guests and guides, and work with the Chef to ensure bottled water, coffee thermoses, or other beverages and foods are offered and available for guest use during fishing or shore excursions.

●Maintain stocks of toiletries, towels, bed linens, blankets, and all other supplies for guest cabins. Clean guest cabins daily during cruises by tidying-up, vacuuming and cleaning bathrooms.

Worked with GLOBAL KITCHEN Company in IRISH HOUSE lounge bar phoenix mall Mumbai as a Team Member from Sep 2011 to Oct 2012.

Worked with PUNJAB GRILLED (by Jiggs Kalra) restaurant Andheri Mumbai as a Waiter from Sep 2010 to Aug 2011

Worked with M.P ENTERPRISES PVT.LTD. Company in COPPER CHIMNEY restaurant as Waiter from Oct 2008 to Oct 2009.

PERSONAL SKILLS:

●Good communication skills

●Team player

●Ability to handle stress

●Creativity

●Willingness to learn and a keen eye for detail

●Problem solving

●Ability to handle high volume restaurant

●Decision Making skills

●Time management skills

●Adaptive to change

SPECIAL SKILLS:

●Certified Trainer

●Knowledge in Microsoft Office

●Certified in Basic Food Safety

●Certified in Fire Safety

●Capable of doing manual inventory and using manual COGS (Cost of Goods Sold) sheet.

●Well trained in opening new restaurants local and international.

REFERENCES DETAIL:

Moussa Srour

Operation Manager & Culinary Head

Tamdeen Foods & KNCC

Tel no. +965********

Email: - adn15h@r.postjobfree.com

adn15h@r.postjobfree.com

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