Rice University Operator

Laura (Lolly) Fox-Kennedy

***** ******* ***** **., ****, 77494 * 832-***-**** * adn10r@r.postjobfree.com CAREER OBJECTIVE

To obtain a position in an organization with a vision and purpose to provide indispensable assets and services to a company and their customers. To encourage employees of all departments, while working in a diverse environment, to reach their full potential using their gifts given to them to grow and make a difference working alongside peers in various departments and with customers daily. EXPERIENCE

WYLIE RESTAURANTS, INC./CHICK-FIL-A KATY (MASON ROAD, CINCO RANCH AND KATY GREEN), Katy, Texas

Director of People and Culture, Jun 2015 - Present

• Fully understand, promote, teach, and instill the Chick-fil-A mission statement and Chick-fil-A's Owner/Operator's vision to over 250 Team Members

• Establish a culture of consistency and clarity of Chick-fil-A's values and principles

• Assisted in resolving team member relation issues and provided counsel to management, seeking win/win resolutions that encouraged greater employee performance

• Prepared employee separation documents and conducted exit interviews

• Consistently achieved a 98% success rate contesting unemployment claims by counseling and preparing managers when re-casting employees externally

• Created a culture of diversity, inclusion and equality that reflected the Katy community

• Maintained a retention rate in the restaurant/hospitality industry of over 80% for over three years

• Initiated and managed a New Hire Orientation and Training System

• Established working relationships between Owner/Operator, Directors, General Managers and Lead Assistant Managers. Also, worked with Community Leaders in non-profit co-sponsorship events

• Worked with budgets, Incremental Profit Opportunities, Talent Reports

• Leadership development and performance reviews.

• Responsible for recruitment, interview process, onboarding of all new hires

• Led Leadership Sessions to instruct and coach new leaders with people management skills DWKCCL, INC/DBA FANTASTIC SAMS, Houston

Owner, Jul 2010 - Jul 2014

• Developed marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales

• Prepared program operating budgets and other financial reports

• Maintained up-to-date account distribution information

• Reviewed weekly metric of employees to evaluate their strengths and weaknesses

• Created market and customer-specific marketing solutions for Fantastic Sam’s Hair Salon HIS WAY CHRISTIAN ACADEMY, Houston

Principal, Aug 1999 - Jul 2010

EDUCATION

SAM HOUSTON STATE UNIVERSITY

Huntsville, TX

Bachelor of Business Administration Marketing Major/Economics Minor (May 1984) RICE UNIVERSITY SCHOOL OF CONTINUING STUDIES/GLASSCOCK SCHOOL OF CONTINUING STUDIES

Houston, TX

Human Resource Education SHRM Certification Testing in December 2021 ADDITIONAL SKILLS

• Strong communication skills, both oral and written

• Experience in training, coaching, and managing a team

• Adhering to company policies and procedures, devising a disciplinary system to establish a safe work environment

• Problem solving, decision making, negotiations and leading other by example and casting a vision for the next generations

CERTIFICATIONS

• ServSafe FHC

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