CHERI C. LAFOREST

adn0xz@r.postjobfree.com

*** - *** - ****

QUALIFICATIONS

● Significant experience in client management, retention and new business development

● Delivered effective sales presentations which created new long term loyal customers with excellent follow through

● Skilled in overcoming objectives, meeting the client’s needs and building relationships

● Technically skilled: Cross platform expertise (Win /Mac ) and proficient in Word and Excel spreadsheets

● Displays leadership skills by addressing and managing clients concerns with internal teams PERSONAL STRENGTHS

● Extremely outgoing and a persuasive communicator

● Positive outlook on life

● Disciplined and driven to always do my best in all aspects of life with emphasis on client satisfaction

● Meticulous attention to details with strong organizational skills. OFFICE MANAGER, PERSONAL ASSISTANT, CUSTOMER SERVICE SPECIALIST - CUSTER INC

2017-PRESENT

Customer Service Responsibilities:

● Answering phones and directing calls, setting up meetings and providing catering. Worked closely with the sales and design teams to solve customer complaints. Received all order acknowledgements and would cross check them for discrepancies. Personal contact with Clients daily.

Administrative Duties

● Invoicing, taking payments, mail merging out surveys, creating freight reports, tracking and adding in all designer projects into excel spreadsheets. Office Manager Duties

● Ordering all supplies, maintaining copy and printing machines, daily entries into video screens

(Employee Birthdays and events as well as internal meetings coming up) Personal Assistant Duties

● Managing calendars, sending out RSVP’s and regrets to events, tracking and recording medical expenses as well as regular monthly expenses. Helping with large events. Creating board and agenda letters as well as personal correspondence. MANAGER, CUSTOMER SERVICE, SALES AND PROMOTIONS - A FINE TOUCH DAY SPA 2014 - 2016

● Managed all employees work schedules and performance

● Handled all the bookwork responsibilities.

● Updating quick books, implemented a new POS system and organized the client database.

● Established operating processes and policies as well as inventory controls

● Created marketing strategies and worked with the owner to implement them to create more business.

INSIDE SALES TEAM LEAD, CUSTOMER SERVICE REPRESENTATIVE - A -PAC MANUFACTURING

2012-2014

● Managed the sales cycle for key accounts while assisting and recommending other products and creative billable solutions tailored to their business needs.

● Solved Customer issues, diagnosing the key problems and leading the solution throughout the organization to a successful completion.

( I am particularly proud that several key clients with significant issues became some of our top clients after I successfully mitigated recurring problems)

● Handled all invoicing management as well as administrative duties including computer filing and updating client records. Utilized many different types for software to perform daily tasks

.

● Supervised all shipments making sure they were sent out as promised with no issues. ACCOUNT EXECUTIVE - GEMINI PUBLICATIONS - MICHIGAN BLUE MAGAZINE 2011 - 2012

● Responsible for managing all facets of the advertising sales cycle including new account development, sales presentations, and negotiations.

● Provided an unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues and win client loyalty.

● Managed a select group of key accounts including Art Van, Gorman’s and several high-end architects and builders as well as developing new client accounts.

● Evaluated potential sponsorship/partnership opportunities while implementing the execution of Gemini’s involvement with each event in order to promote the magazine.

● Actively participated in the creative process and timelines involved in creation of advertisements.

ACCOUNT EXECUTIVE - ADVANCE NEWSPAPERS - ON THE TOWN MAGAZINE 2008 - 2011

● Handled all client account management functions which included promoting relationships with a diverse clientele.

● Attracted loyal clients by building a reputation of integrity, knowledge, and accountability.

● Took the lead role in promoting “Fashion's Night Out” and produced all the marketing materials and worked with all the businesses involved in creating a highly successful event.

● Worked closely with each client to create ads that would invoke a reader to action and developed a strong knowledge of the creative process. EDUCATION

NIT NATIONAL INSTITUTE OF TECHNOLOGY - 3 YEAR PROGRAM Associates degree in Computer Engineering and Technology.

Graduated at the top of my class with a 4.2 GPA with a 110 on my final exam. It was the highest score to date at the time.

References available upon request.

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