Shamila Gonzales

#*** ***** ****** **** ****, Diego Martin

Phone: 868-***-****

E-mail: adn0wy@r.postjobfree.com

D.O.B: DEC 1981

Objectives

Highly adaptable and motivated team player with international experience in management, Business Development and administrative skills, seeking a challenging position with a highly progressive organization.

Education

Jan 2015- Mar 2015

INSITUTE OF TRAINING AND DEVELOPMENT-

Certificate in Project Management

Sep 2012- May 2013

SCHOOL OF ACCOUNTING AND MANAGEMENT; ANGLIA RUSKIN UNIVERSITY, UNITED KINGDOM-

Bachelor of Arts (Hon) Business Management

Sep 2008- Oct 2009

STRATFORD CAREER INSITUTE- Mount Royal, Quebec, Canada-

Diploma in Fashion Merchandising and Design

Sep 2006- May 2008

SCHOOL OF ACCOUNTING AND MANAGEMENT; ANGLIA RUSKIN UNIVERSITY, UNITED KINGDOM-

Diploma of Higher Education: Business Management

Mar 99- Jun 00

DELTESOFT COMPUTER TRAINING AND SERVICES, PORT OF SPAIN- Introduction to Business Software and Electronic Touch-Typing

CXC O’LEVELS; GENERAL

Mathematics, English, Principal of Accounts, Principal of Business, Visual Arts

Experience

BRANCH MANAGER: MAY 2016 –PRESENT

COURTS OPTICAL; UNICOMER TRINIDAD LIMITED: #1 Courts Way, Calcutta #1 Freeport, Trinidad

Marketing and promoting Optical practices to maximize sales and building customers loyalty.

Maintain and execute a consistent work atmosphere to provide outstanding and professional customer service.

Train, educate and motivate staff to meet company’s guidelines, polices and goals.

Implement internal strategies to consistently increase customer base.

Prepare daily Optical reports on appointments, conversion and sales and other administrative reports.

Prepare monthly sales plan for upcoming month.

Complete staff appraisals every quarter.

Ensure monthly targets are meet.

AREA MANAGER: FEB 2015- JULY 2015

RITUALS COFFEE; PIZZA BOYS LIMITED - #80 Lower Boundary Road, El Socorro, San Juan, Trinidad

Creating an atmosphere in the restaurant that will promote high morals, unity and teamwork amongst employees with peers.

Adherence, compliance and implementation of company policies of cleanliness, customer service, product quality and product consistency.

Implement policies and ensuring compliance to mechanisms to keep food cost, beverage cost, labour cost and other operational cost within budgeted expectations.

Meet all targets.

Ensure all company reports are submitted in accordance with company policy and procedures and deadline.

Ensuring complete customers satisfactions.

MANAGER : JUL 2012- AUG 2013

UPPER CRUST PATISSERY LITMITED- Bengal Street, St James, Trinidad

Responsible for the overall operations of the business.

Responsible for marketing products and services.

Hiring, firing and training staff.

Maintain and control inventory of raw and baked items.

Accounting for daily expenses.

Lends support to company accountant.

Maintain high quality relationship with creditors.

ACCOUNT MANAGER : JUN 2011- JULY 2012

NARS VALUE HARDWARE- Eastern main road, Laventille

Communicates daily with Managing Director on the financial status of the company.

Utilized Sage Peachtree Complete Accounting.

Maintain high quality relationship with creditors.

Prepare payroll records.

General office duties including; typing, data entry, printing, copying and faxing.

Verify data and financial statements for accountant.

TELEMARKETING AGENT: APR 2009- MAY 2011

GEMMA COMMUNICATIONS LIMITED- MONTREAL,CANADA

This company is an outsource customer relationship management company providing quality communication services to Fortune 500 clients.

Handled automated outbound calls to client prospects to market financial services for credit cards and insurances.

Provide superb customer service experience to each client.

Met sales targets, quality assurance and develop tactical and strategic skills.

BUSINESS DEVELOPMENT REPRESENTIVE: NOV 2008- JULY 2010

MAXIPAGE INC- LAVAL, MONTREAL, CANADA

(Temporary)

MaxiPage, an online marketing system for booking reservations 24/7 for all types of businesses. I joined the new sales department to develop and increase sales revenue by targeting the Caribbean Islands prospects.

Research and facilitate strategic planning to dertermine target clients.

Develop business strategies to inform prospects of company services.

Establish and maintain high quality relationships with new prospects.

Skills

Computer literate; MS Window XP/2000, Outlook, Excel, Word, PowerPoint, Sage Peach Tree Complete Accounting 2012.

OTHER

Travels; North and South America, Caribbean Islands

HOBBIES

Reading, Dancing, Meeting people and outdoor activities.

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