Sales Operations

Work History Contact

Skills

Judith Wilcox

Hardworking, detailed oriented professional with 20+ years of experience and a proven knowledge of order processing, sales administration and key account management. Aiming to leverage my skills by successfully filling the position of Contract Administrator II at your company. Sales Support Administrator

BTL Industries, Marlboro, MA

Create quotes and proformas for customers as

required. Work closely with finance department for project invoicing. Ensure project contract closeout per contractual requirements.

Process incoming customer orders and changes,

ensuring accuracy and completeness against

applicable quotations, price lists, contracts, or

specifications. Resolve questions or issues through communications with Sales team and/or with

Customers.

Liaise between Customer, Sales team, and

Commercial Operations to achieve agreed,

negotiated fulfillment plan. Maintain accurate and consistent quantities, pricing, and ship dates in

multiple systems: Salesforce.com, ERP, QuickBooks

and Excel (if needed).

Coordinate Service and Sales Demo orders,

including ensuring on-time fulfillment and

communication of anticipated ship dates and

status to requesting party.

Proactively identify and help implement

enhancements to order management processes

and tools to support positive customer

experiences, streamline order processing, and

provide scalable solutions

Perform all other duties related to receipt,

fulfillment, and management of Customer orders,

2019-01 -

2020-03

Address

Worcester, MA, 01604

Phone

508-***-****

E-mail

adn0vo@r.postjobfree.com

Time management

Account management

Salesforce, Oracle,

Microsoft Office

Contract Review & Edits

Confidentiality & Data

Integrity

communication and information sharing, and

order payment as required.

Sales Operations, International & Domestic

Candela Medical, Wayland, MA

Creating new opportunities and quotes in

Salesforce.com for new capital purchases.

Performed sales fulfillment and management tasks

at all stages of pre and post order processing. This included routine and exceptional communication

with Sales staff, Vendors and all Customers foreign and domestic

Responsible for both internal communications

related to National Accounts as well as external

communication with customers. All administrative

and order-related functions for National Accounts. Work with Customer Orders and Logistics to ensure

orders are released and shipped on-time to meet

customer needs.

Work with Customer Orders and Logistics to ensure

any partial orders are completed once inventory

becomes available.

Responsible for updating Customer Accounts with

estimated ship dates for all outstanding orders.

Work with Supply Chain when necessary to gather

updates on when inventory will be available or on

potential solutions to move inventory from other

locations for emergency situations.

Keep track of National Accounts demo systems

and keep locations updated in

Salesforce/ServiceMax.

Coordinate with Field Service to schedule install or de-install of demo equipment, when necessary,

prior to or after moving

Work with our logistics partners to schedule

transport of systems from one location to another. Responsible for managing locations and contacts

and other customer information in Salesforce.com

and customer install base ServiceMax.

Responsible for assisting with creating new

2004-09 -

2019-01

Education

Accomplishments

opportunities and quotes in Salesforce.com for

new capital purchases.

Responsible for placing consumables orders for

National Accounts customers

Responsible for triaging general questions and

directing them to appropriate department or

resource if question cannot be answered by

National Accounts Administrator directly

Responsible for getting new contacts set up with

access to customer portal and Online Store and

making sure they know how to use each system.

No Degree: Merchandising And Buying

Operations

Mount Ida College - Newton Center, MA

First trained SSA after Syneron Medical purchased

Candela Medical. Worked solely with the Syneron

Sales Team, US and Canada for 1 year to verify

and manage every step from closing of the deal

to the final shipment of materials.

Developed deep and wide expertise in Oracle

based Order Management.

Served as the select training and support to Israel subsidiary during worldwide Oracle

implementation (2015)

Tested and provided support for SalesForce

Quoting implementation (2014/15).

Handled process of all Government and National

Accounts orders Received additional and detailed

training in ServiceMax (subset of SalesForce)

Facilitate virtual and in-person training sessions as needed to support onboarding new sales team

members

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