Channel Manager Beverage
Resume:
CURRICULUM VITAE
Jacques Rheeders
South African / Mobile: +27-76-410-****
Email: adn0ta@r.postjobfree.com
Fairland, South Africa
PERSONAL PROFILE
Experienced, detailed orientated professional with over 19 years’ experience within the hospitality industry. A passionate and confident individual with exceptional skills in the daily operations and general management as well as building professional and sustainable relationships with clients internally and externally benefiting all parties involved. Seeking a role allowing exploration for new growth and personal development opportunities within a challenging and stimulating environment.
KEY SKILLS AND ABILITIES
General and operations management, staff supervision, budget and payroll management, inventory management, customer service, aggressive marketing and reservations management.
EMPLOYMENT HISTORY
General Manager Sierra Hotels and Conference Centre
(June 2020 - Current)
Achievements: General Manager of two hotels (Sierra Square hotel and Sierra on Main Hotel), 36 self-catering Apartments and 12 conferencing venues
Responsible for the daily operations
Explore new marketing prospects
Manage channel manager Site Minder
Hold regular board meetings.
Hold regular briefings and meetings with all heads of the various departments
Lead all key property issues including the customer service and refurbishments
Manage all aspects of staff including salary payments, disputes and disciplinary hearings
Manage staff contracts, recruitment, work allocation as well as training and development
Management of reception, guest relations and housekeeping
Staff rosters
Salaries and payroll
Prepare and submit VAT, PAYE and UIF Returns and deal with queries
Renovation projects – managed hotel and assisted with project during full refurbishment of the hotel
Stock and inventory control including ordering
Responsible for accurate supplier payments including VAT requirements
Weekly and monthly reporting of financial information to Finance Head office
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing and sales plan as well and the capital budget
Responsible for the safeguarding the quality of operations both internal and external audits
Manage on-going profitability of the hotel, ensure revenue and guest satisfaction targets are met and exceeded
Collate and arrange information for compilation of annual AFS
Lead in all aspects of business planning
Corporate client handling and take part in on boarding of new clients in collaboration with the sales team when required
Assist in procurement of operating supplies and equipment
Contracting with third-party vendors and negotiations for essential equipment and services
Daily reporting review and sign off including banking and night audit
Ensure monthly financial outlook for rooms, food and beverage, admin and general are on target and accurate
Ensure decisions are made in the best interest of the hotel as well as management
General Manager I L’eola Hotel / Accor/ The Mantis collection
(April 2019 – June 2020)
Achievements: General Manager at L’eola Hotel based in Lagos Nigeria
Responsible for the daily operations
Lead new art exhibition project
Explore new marketing prospects
Hold regular board meetings.
Hold regular briefings and meetings with all heads of the various departments
Lead all key property issues including the customer service.
Manage all aspects of staff including salary payments, disputes and disciplinary hearings
Manage staff contracts, recruitment, work allocation as well as training and development
Management of reception, guest relations and housekeeping
Stock and inventory control including ordering
Weekly and monthly reporting of financial information to the board
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing and sales plan as well and the capital budget
Responsible for the safeguarding the quality of operations both internal and external audits
Manage on-going profitability of the hotel, ensure revenue and guest satisfaction targets are met and exceeded
Collate and arrange information for compilation of annual AFS
Lead in all aspects of business planning
Corporate client handling and take part in on boarding of new clients in collaboration with the sales team when required
Assist in procurement of operating supplies and equipment
Contracting with third-party vendors and negotiations for essential equipment and services
Daily reporting review and sign off including banking and night audit
Ensure monthly financial outlook for rooms, food and beverage, admin and general are on target and accurate
Ensure decisions are made in the best interest of the hotel as well as management
Cluster General Manager Tsogo Sun, Accor Hospitality, South Africa
(February 2007 –April 2019)
Achievements: Cluster General Manager 4 x Hotels based in Gauteng South Africa
Responsible for the daily operations
Hold regular briefings and meetings with all heads of the various departments
Lead all key property issues including the customer service and refurbishments
Manage all aspects of staff including salary payments, disputes and disciplinary hearings
Manage staff contracts, recruitment, work allocation as well as training and development
Management of reception, guest relations and housekeeping
Staff rosters
Salaries and payroll
Prepare and submit VAT, PAYE and UIF Returns and deal with queries
Renovation projects – managed hotel and assisted with project during full refurbishment of the hotel
Stock and inventory control including ordering
Responsible for accurate supplier payments including VAT requirements
Weekly and monthly reporting of financial information to Finance Head office
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating budget, marketing and sales plan as well and the capital budget
Responsible for the safeguarding the quality of operations both internal and external audits
Manage on-going profitability of the hotel, ensure revenue and guest satisfaction targets are met and exceeded
Collate and arrange information for compilation of annual AFS
Pilot system implementation of Opera Lite and member of team that developed the blueprint to be implemented
Pilot system implementation of MEWS operating systems
Lead in all aspects of business planning
Corporate client handling and take part in on boarding of new clients in collaboration with the sales team when required
Assist in procurement of operating supplies and equipment
Contracting with third-party vendors and negotiations for essential equipment and services
Daily reporting review and sign off including banking and night audit
Ensure monthly financial outlook for rooms, food and beverage, admin and general are on target and accurate
Ensure decisions are made in the best interest of the hotel as well as management
Food and Beverage/Front Office Manager Accor Hospitality, South Africa
(February 2005 – February 2007)
Achievements: Food and Beverage Manager & Front Office Manager
Management of the restaurant
Opening and closing of the restaurant and bar
Staff management of approximately 20 staff members as well as staff recruitment
General human resources including performance appraisals, reviews and disciplinary procedures
Management of stock ordering and stock control
Cashing up of waiters and front office cashiers
Bar tending
Management of the reception department
Manage guest relations, reservations and customer service
Executive Lounge Assistant Manager Hilton, London
(August 2002 – February 2005)
Achievements: Executive Lounge Assistant Manager based in London UK.
Management of the restaurant
Opening and closing of the restaurant
Staff management including staff roosters
Training of new staff on systems including Fidelio and Micros
Stock and inventory control including ordering of stock
Waiting of tables and bar tending
Menu setup in collaboration with the Head Chef
EDUCATIONAL BACKGROUND
Die Burger Tech, South Africa
National Senior Certificate, 1994 – 1999
Roodepoort College
National N3 Engineering Certificate, 2000-2001
Cathsseta AH Academy
Hotel Management Diploma 2005 - 2008
COMPUTER PROFICIENCY
Word, Excel, PowerPoint, Publisher, Mews Operating System, Fidelio Operating System, Compta Operating System
,Opera Operating System and Apex operating system.
REFERENCES
Accor/Tsogo Sun
Monique Ramiah
Operations Manager
Accor Hospitality
Bradley Captain
General Manager
Contact this candidate