Office Assistant Sales Clerk
Resume:
JHORESA CABRERA ILANO
#*** *** ****** **. ******* Balanga City Bataan
Contact No.: 092*-***-**** / 092*-*******
Email add: adn0ra@r.postjobfree.com
CAREER OBJECTIVE:
Self-motivated individual looking to use technical and customer service skills to support co-workers and clients as an office assistant at reputable company.
WORK EXPERIENCE:
September 20, 2019 to March 18, 2020
Cashier / Kitchen Staff
The Beanery
Capitol Drive, San Jose Balanga City
Duties and Responsibilities
They perform all the tasks in the kitchen other than cooking and serving
They are the ones responsible for the hygiene of the kitchen and they have to clean so the kitchen remains clean before the surprise inspections
They prep the kitchen before the chefs arrive to cook
They have to remove the required ingredients from the pantry and have to clean and cut the vegetables in advance
They have to assist the chefs if they require help
They have to fill up the positions of the absent staff and complete their duties
They have to report to the kitchen manager or the head chef
They have to train any new members of the kitchen staff regarding the work culture of the kitchen
They have to clean all the equipment that is used in the kitchen
They should not divulge any information about the kitchen to any outsiders
Handle cash, credit or check transactions with customers
Issue change, receipts, or refunds
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving establishment
Maintain clean and tidy checkout areas
Keep reports of transactions
September 20, 2017 to August 30, 2018
Treasury Assistant / Cashier
Central Luzon Cable
Limay, Bataan
Duties and Responsibilites:
Handle cash, credit or check transactions with customers
Issue change, receipts, or refunds
Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving establishment
Maintain clean and tidy checkout areas
Keep reports of transactions
Answer customers' questions and get a manager if answer doesn't solve the issue
Pleasantly deal with customers to ensure satisfaction
Jan. 15, 2017 to March 30, 2017
Team Leader
Central Luzon Cable
Limay, Bataan
Duties and Responsibilities:
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Febuary 1, 2015 to April 29, 2016
Unit Manager
Paseo Padre Residential Estate
Orion, Bataan
Duties and Responsibilities
Making appointments to meet new and existing customers
Understanding your customers’ needs
Making presentations to promote new products and special deals
Recording orders and sending details to the sales office
Watching your competitors and the products they are offering
Keeping in contact with existing customers in person and by telephone
Agreeing sales, prices, contracts and payments
Saturate in different areas
Handle and meeting Sale Agents
Making schedule in saturating
Report weekly task
September 22, 2013 – January 29, 2015
Telemarketer
Central Luzon Cable
Limay, Bataan
Duties and Responsibilities
Identifies prospects by reading telephone and zip code directories and other prepared listings.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
Secures information by completing data base backups.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
August 2011 – August 2013
Marketing Assistant
Zseanne Travel and Tours
Balanga Ciy, Bataan
Duties and Responsibilitie:
Answer phones and greet clients warmly
Promoting and marketing the business
Ask the customer in travel and tour package they choose
Assist and book the customer according in their travel
Providing advice about visas or passport
Dealing with customer queries and complaints
Assist working visa
Assist filing duties
Compile financial records
Perform data entry
January 2008 - October 2010
Recruitment Officer
AL ASSAL MANPOWER INC.
Villa Franca St. Limay Bataan
Duties and Responsiblities
Screens applicants for basic compliance with position qualifications, summarizes CVs for easier evaluation by the departmental heads.
Meets walk-in applicants, collects and assesses CVs.
Obtains and assess all certificates and testimonials of the candidates.
Ensure all vacancies are filled with the suitable candidates within the targeted time.
Interview candidates up to supervisors level and provide feedback to both HR Manager and Line Manager.
Ensure all recruitment policies, procedures and techniques are adhered to and recommend improvements.
Forwards collected CVs to the concerned departmental heads for evaluation and interviews.
Conducts new employee orientation and apprises employee of benefit options.
Types employment contracts, and issues engagement advice.
February 2004 – August 2006
Computer Secretary
PAN-JECT PHARMACEUTICAL CORP.
Lerma St. Balanga City, Bataan
Duties and Responsibilities
Accountable for encoding and reconciling such as inventory items.
Type letters, memos and other materials that may be assigned by the manager.
In charge in releasing and receiving inventory
Make a receipt according to the product order.
Check the expiring products
Assist filing duties
Reroute calls to appropriate people
Answer inquiries about company
Help organize office activities
Prepare coffee or get water for staff
Hang up company policies around the office
Operate office machines
Retrieve files personnel
Take and deliver message
Prepare payroll
April 2002 – February 2004
Computer Encoder
CLI-ENTERPRISES
Sampaguita St. San Jose, Balanga City, Bataan
Duties and Responsibilities
Readies all accounting and other data of transactions that will be encoded for the day.
Primarily responsible in keeping the database and all reports to be granted from system as strictly confidential
Encodes letters, memos and other materials that may be assigned by the Controller.
Prints reportial requirements as follows: DCCR, DDR, Maturing List, Aging and Outstanding Balance.
Filling documents and other paper works.
October 2001 – March 2002
Sales Clerk / Cashier
BLUES BROTHERS INC.
Centre Mall, Balanga City
Duties and Responsibilities
Work with customers with the most cheerful and pleasant disposition
Give answers to customers question or concerns related to the products they are charged to sell and demonstrate good knowledge of the products
Communicate and assist customers in any way possible and as the customers may require
Process or help process payments made by the customer – whether by in cash or credit card
Greet customers when entering or leaving establishment
Maintain clean and tidy checkout areas
Keep reports of transactions
Process returns and check to see if items are damaged
Answer customers' questions and get a manager if answer doesn't solve the issue
Bag, box or wrap packages
EDUCATIONAL BACKGROUND
Tertiary Associate in Computer Technology
March 2002
STI Balanga
Balanga City, Bataan Philippines
SEMINARS AND TRAININGS ATTENDED
NREA
CAREGIVING
BARISTA
BREAD AND PASTRY PRODUCTION NCII
Technical Education and Skills Development Authority
Certificate No. 180***********
November 28, 2018
November 27, 2023
INSTRUMENTATION AND CONTROL SERVICING NCII
Technical Education and Skills Development Authority
Certificate No. 170***********
Iassued on August 18, 2017
Valid August 17, 2022
PERSONAL DATA
Sex : Female
Birthday : October 14, 1982
Birthplace : Balanga City, Bataan
Civil Status : Married
Religion : Roman Catholic
Citizenship : Filipino
Height : 5’2”
Weight : 120 lbs.
TIN : 288-***-***-***
SSS : 02-1884271-7
Pag-ibig No. : 121*-****-****
PHILHEATH No. : 05-050063967-6
CHARACTER REFERENCES:
1.Ms. Anne Joson Corpus Office in Charge CLC- Mariveles, Bataan
2.Ms. Nida Miel Sales Manager Paseo Padre – Orion, Bataan
3.Ms. Nemia Labinghisa Owner / Manager Panject – Balanga City, Bataan
I hereby certify that the foregoing records herein stated above are true and correct to the best of my knowledge.
JHORESA C. ILANO
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