Mr. Joe Lawrence Gracias

ADDRESS:

Lawrita House,

Opposite D.Ed College,

Manikpur,

Vasai (W) 401202;

PERSONAL DETAILS

Father Nam: Mr. Lawrence Anthony Gracias

Phone: +91-956******* / 997*******;

Email: adn0kv@r.postjobfree.com

Date of Birth : 17th February 1977

Marital Status: MARRIED

Last Drawn CTC: $30000/

Expected CTC: Negotiable

Operations and revenue leader in the hospitality industry with experience in the luxury cruise and attraction photography and retail. Focused on team development through skill building and strengthening relationships. Experience in revenue management and analysis-driven decision making.

Total Work Experience 21 Years

IMAGE CORPORATION (Miami - USA)

• Business Manager Sales Operation & Revenue Manager March 2007 to January 2020

• Sales ssociate

March 2007 - 2009

• Sales Manages / Asst. Gallery Manager

March 2009 – May 2011

• Business Manager Sales Operation

May 2011 to January 2020

Competent, diligent and result oriented professional, offering 13+ years of experience in delivering business revenue

– growth environments in field of Sales, Marketing, Revenue Management, Client Relationship, Strategic Development; Team Training, Floor Operations, Overall Customer Experience, Product Quality Mgmt, and Monthly Audits . Worked as an Business Manager sales Operations and Revenue Manager with Image Corporation, Concessioners on Royal Caribbean. Celebrity Cruise . Disney Cruise, Cunard Cruise, Holland America Cruise, Seven Seas Cruise. Currently holding experience with Business Operation Mrg on all the cruise lines.

• Spearheading effort’s across handling entire spectrum of functions pertaining to Operations, facilitating the process of Channel Management and contributing towards enhancing business volumes & growth and achieving profitability norms.

• Formulating a competitive business development and sales strategy, creating new opportunities, identifying dynamic and flexible.

• Setting up sales objectives and designing processes to ensure smooth functioning of operations.

• Daily reviewing Sales Target against Actual and Conceptualizing & implementing strategies to achieve them

• Adroitly handling and maintaining highest standards of customer service trained under FORBES guidelines & giving preference to customer satisfaction & promptly resolving customer problems; identifying areas of improvement, ensuring prompt resolution of queries and grievances there by ensuring customer delight.

• Responsible for solving employee queries and managing the employee database.

• Responsible for Quarterly audits pertaining to Environment, Maintenance, Production Quality & Customer service

• Assigning and allocating individual sales target to subordinates and assisting them in complicated cases.

• Handling Floor operations, brand promotion actives, brand awareness actives; motivating sales force and ensuring accomplishment of set business targets.

• Accountable for compiling mailing list and emailing the same to the offshore company.

• Ingeniously overseeing the smooth flow of operations. Identifying scope for process enhancements for improved services

& facilities; monitoring and controlling daily office operations; analysing the competency grids and identifying opportunities training needs for skill.

• Developing effective tactical sales plans and strategic business plans designed to deliver differentiated value to clients and drive revenue. Create and keep current client relationship management plan, including the involvement of other associates and leadership. Build rapport through consultative selling and creative relationship building.

• Formulating the strategy that fulfils the business objectives; maximize revenues, profits and market share of the company, implement the chosen strategy across the aspects of product management, pricing, sales & distribution and promotion.

• Handling Floor operations, Team Training and Team queries

• CTC – $30000/

PARAMOUNT HEALTH CARE (Call Center) Sr.

Customer Services Associate. (Inbound)

May 2005 to January 2007

SILGATE SOLUTIONS (Call Center)

Senior Sales Associate. (Outbound)

July 2003 to March 2005

EDUCATIONAL CREDENTIAL

Undergraduate

Gonsalo Gracias Collage of Commerce and Arts; March 1998 Mumbai University

Passed HSC - Commerce; March 1994 Thomas Baptista College of Commerce, Arts & Science Maharashtra Divisional Board

Passed High School; March 1992 St. Augustine’s High School Maharashtra State Board

• Cornell University (New York) - Feb 2019

E-Cornell Leadership Program

Management, Hospitality and Human Recourses.

• Accelerating Leaders Performance Series – 1 (Miami Florida) ALPS 1

Leadership Self Awareness

Authentic Leadership

Power of Communication

Delegating for Peak Performance

Coaching for Maximum Results

Lead Others through Change

• Accelerating Leaders Performance Series – 2 (Miami Florida) ALPS 2

Identifying Performance Gap

Enhancing your Leadership Presence

Key to Emotional Intelligence

Managing Your Business Performance

Managing Difficult Conversation

Certified through National Institute of Photography (INDIA) – 2005 - 2006 Emergency Situation Response Team Leader

Certified Security System (You Finder Facial Recognitions, Certified Crowd Management.

Certified Fire Prevention and Fire Fighting & Elementary First Aid. Certified Environment Management Trainer for Save the Waves Program. Technical Skills

MS Office, FCP-Editing Software, DVD- Studio Pro, Light room, Photo Shop, Light room IBM Notes, Fidelio, Affair Ware management, Hermes Crunch Time & Purchase and Order (Inventory Control), Medallic Management.

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