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Active Directory Desktop Support

Location:
Oxnard, CA
Salary:
max
Posted:
August 03, 2021

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Resume:

ANTHONY PHILLIP VINING JR

CONTACT: ***: ***-****

Highly qualified and analytical professional, with more than 11 years’ experience in network engineering, architecture, and implementation. Take pride in ability to effectively combine corporate objectives and values with personal and professional goals and work ethics.

PROFESSIONAL EXPERIENCE

2nd Centrury/ Ventura county health care agency

Desktop support Oct 2018 – Jan 2019

Responsibilities:

breakdown the equipment (CPU, Monitor, Printer, power cables…etc) and place them on moving carts for the moving company that will then transport them to their new location.

At the new location, they will reassemble the equipment on the new desk.

Public Health hardware deployments (including all phases of pre-deployment preparation), end of life hardware processes, work queue management, inventory.

Provides technical assistance for user interface of office systems

provide systems maintenance and repair.

troubleshoot ongoing department/agency problems associated with automated office systems and refer repairs to Information Systems staff.

Incident Management, hardware deployment, win10 upgrades, 1803 installations, software installations, re-imaging, troubleshooting printers.

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment

Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology

Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

•Manager in a timely manner when further escalation is required Handles escalations from customers, colleagues and outsourced vendors; informs the IT&S Affiliate

• Responsible for the continuous improvement of services and processes

• Acts as an onsite liaison for all IT Operations staff (Telecom, Infrastructure, Security, etc.)

• Identifies other areas for improvement to further increase customer satisfaction

• Serves as local POC pertaining to IT Services and Infrastructure escalations

• Support new user and termination of equipment

local contact for IT Security issues and activities

Planning Process for IT Operations

• Maintaining required documentation for all on-site IT equipment

• Takes corrective action for local IT issues

BHLC – OXNARD, CA

Senior Systems/Desktop Support March 2013 – Present

Implementation of variety of firewalls for clients including: Sonicwall, Palo Alto, Cisco Meraki, Cisco ASA, Fortinet, VMware vShield

VMware environment implementation and maintenance for clients, which includes setup of SAN

Plan, configure, and migrate to Microsoft Exchange environments to Office365

Work in team to complete variety of projects

Configure policy based routing on Layer 3 switches such as Cisco, HP, 3com

Microsoft Hyper-v cluster host implementation and maintenance, which includes setup of SAN

Closely work with clients and their IT staff to analyze system requirements, needs and plan project and implement

Implementation and configuration of Microsoft DFS for File servers

Design and Implement Wireless Infrastructure which include isolation of different networks, such as guest wireless, teachers VLAN, student VLAN for schools

Active directory cleanup for clients, which includes moving away from scripts and only utilizing GPO policies

Plan and configure network diagrams for migrations and execute the migration(s) for clients

Windows server upgrades from 2003, 2008 to Microsoft Windows server 2012

Plan, configure and migrate to Exchange 2013 server

Deploy Meraki tool to manage workstations

Maintain and implement different backup solutions based on the client: Veeam, VMware data recovery, Symantec, ArcServe

Microsoft Remote Desktop Services (RD) cluster setup using Microsoft Server 2012

Troubleshoot application, network, system issues for clients

Assist clients to adhere compliance in there industry such as HIPAA for Healthcare clients

Support client IT staff, as the level 3 escalation point

Install and maintain network availability, performance monitoring and notification systems

Analyze, audit and implement network security and network threat protection

Configuration of remote client vpn utilizing firewall and active directory for user logins

Design and deploy network infrastructures using different switches: HP, Cisco

Analyze information to determine, recommend, and plan layout for type of computers, servers and peripheral equipment modifications.

Assist clients with Microsoft SQL server configurations

Responsible for creating and updating IT-related documentation (Policy manuals, Procedures manuals, Training manuals, Hardware/Software changes, and Down-Time logs)

Design and implement disaster recovery solutions

•Manager in a timely manner when further escalation is required Handles escalations from customers, colleagues and outsourced vendors; informs the IT&S Affiliate

• Responsible for the continuous improvement of services and processes

• Acts as an onsite liaison for all IT Operations staff (Telecom, Infrastructure, Security, etc.)

• Identifies other areas for improvement to further increase customer satisfaction

• Serves as local POC pertaining to IT Services and Infrastructure escalations

• Support new user and termination of equipment

local contact for IT Security issues and activities

Planning Process for IT Operations

• Maintaining required documentation for all on-site IT equipment

• Takes corrective action for local IT issues

RH Company – Torrance, CA

Senior Systems/Desktop Support July 2004 – March 2013

Execution, migration from VMware ESX to vSphere

Plan, configure, and migrate to Microsoft Exchange 2010, Microsoft Exchange DAG

Implementation of Microsoft DFS for company fileserver

Design, test and implement Primary and Backup Domain Controllers

Create Domain Forests, DHCP and Backup DHCP, create DNS, manage users and groups, as well as assign rights and permissions

Examine and develop group policy objects to automate user activity

Manage and configure boot image files, and write Access Control Lists for security purposes

Lead in configuring and managing VOIP phone system deployment for internal and external users

Configure, deploy, maintain Blackberry Enterprise Server

Install and maintain network availability, performance monitoring and notification systems

Analyze, audit and implement network security and network threat protection

Responsible for maintenance and addition of any Remote VPN client, and Site-to-Site VPN Tunnel

Install and configure several new Windows servers using Windows 2003 and 2008

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment

Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology

Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

•Manager in a timely manner when further escalation is required Handles escalations from customers, colleagues and outsourced vendors; informs the IT&S Affiliate

Responsible for the continuous improvement of services and processes

Acts as an onsite liaison for all IT Operations staff (Telecom, Infrastructure, Security, etc.)

Identifies other areas for improvement to further increase customer satisfaction

Serves as local POC pertaining to IT Services and Infrastructure escalations

Support new user and termination of equipment

local contact for IT Security issues and activities

Planning Process for IT Operations

Maintaining required documentation for all on-site IT equipment

Takes corrective action for local IT issues

NCR –VENTURA, CA January 2008 – February 2009

System Desktop Support

Spearheaded in Deployment of Active Directory

Deployment of Cisco Voice Over IP Phones / System

Deployment of Microsoft Exchange 2007

Configured, and deployed security for remote access users using Dialup VPN

Maintained multiple servers and replications (DHCP, DNS, DFS, Users)

Installed and configured several new Windows servers using Windows 2000, and 2003

General Helpdesk Activities (Desktop Support, VOIP Phone Support)

Installed, configured, and deployed Blackberry Enterprise Server

Configured Symantec Antivirus servers for maintaining current virus definitions on workstations and servers

In charge of all Blackberry Devices

Monitored Voice/Data Traffic using variety of tools

Administrated Reynolds & Reynolds System

Created Group Policies scripts to automate user activities

Created and maintained backup strategies using Symantec BackupExec

Responsible for creating and updating IT-related documentation (New Hires, Terminations, Policy manuals, Procedure manuals, Training manuals, Hardware/Software changes, and down-time logs

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment

Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology

Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency

Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

HP - Company

– Glendale, CAFebruary 2003 – May 2004

Network Administrator (Consultant)

Reinstalled and configured Windows 2000 server

Performed extensive product research and produced recommendations on new hardware

Updated existing workstations

Developed a proper Active Directory Network

Reviewed and implemented firewall and other security measures

Implemented training course for new recruits — speeding profitability

Created a Virtual Private Network for home users of the CAD Care program

Database trouble shooting, including Access, and FoxPro

•Manager in a timely manner when further escalation is required Handles escalations from customers, colleagues and outsourced vendors; informs the IT&S Affiliate

Responsible for the continuous improvement of services and processes

Acts as an onsite liaison for all IT Operations staff (Telecom, Infrastructure, Security, etc.)

Identifies other areas for improvement to further increase customer satisfaction

Serves as local POC pertaining to IT Services and Infrastructure escalations

Support new user and termination of equipment

local contact for IT Security issues and activities

Planning Process for IT Operations

Maintaining required documentation for all on-site IT equipment

Takes corrective action for local IT issues

TECHNICAL SKILLS

Operating System/Software: Meraki Switching and access points, Cisco, Citrix, Microsoft Lightswitch, Arcserve Backup, Microsoft Exchange 2007/2010, Microsoft Server Family (NT, 2000, 2003, 2008, 2012), SQL Server 2005/2008/2012, Microsoft Visual BASIC Macromedia Flash, Blackberry Enterprise Server, Macromedia Dreamweaver, Adobe Photoshop, and Adobe Image Ready, Advanced knowledge of Microsoft Office Suite (Excel, Word, Access, and PowerPoint), Extranet/Intranet Web Programming (ASP, PHP, Remote Scripting), Macromedia Suite

Hardware: Cisco Firewalls, Cisco Routers and Cisco Switches, HP POE Switches, HP P2000 SAN, P4000 SAN, P4500 SAN, Sonicwall NSA 2400, 3500, E5500, Nortel, Sonicpoint, Wireless, Meraki Wireless, Rokus

EDUCATION

VENTURA College

Business Administration

OXNARD College

Computer Information Systems

LAN WAN PROFESSIONAL

NETWORK / SYSTEMS/ DBA

5+ years’ desktop engineering experience

Demonstrated ability in desktop and systems design

Proven ability to offer high level desktop support in an enterprise environment



Contact this candidate