John Aquino

Volunteer - Thrift Store - City Union Mission, Kansas City

Kansas City, MO 64126

adn0gb@r.postjobfree.com

816-***-****

Work Experience

Customer Service Representative

Synchrony Finanical - Merriam, KS

July 2019 to April 2020

Took inbound calls in reference to Pay Pal accounts. Issued adjustments and did investigations when customer had not received the correct product or didn't receive the product at all. Switched to the banking side of Synchrony and took inbound calls from CD holders and transfer funds from cd's to savings accounts.

Retention Specialist

Birch Communications - Kansas City, MO

April 2016 to October 2016

Customer service. I handled small to medium size business customers who were wanting to leave Birch for a variety of reasons. I interacted with other departments in an attempt to save their business. I sent out electronic contracts for renewal of contracts. Provided rate quotes and sold different products as well. Outbound Telephone Sales Representative

Crane Freight - Kansas City, MO

October 2013 to June 2014

Started and built small outbound telephone sales department. Developed and executed sales and marketing strategies. Solicited potential customers / cold called, bid business, coordinated internal activities related to new orders. Built repeat customer base. Met company new business goals. Customer Service / Sales Representative

Convergys - Olathe, KS

April 2012 to December 2012

Duties varied during tenure. In first assignment took inbound calls meeting customer needs / maintaining customer profitability through following established procedures and practices. Promoted to Tier 2 Customer Service. In capacity worked with more demanding and challenging customers with higher level needs. During tenure received multiple customer and company commendations for service. Collector

Client Services Inc. - Lenexa, KS

May 2011 to April 2012

Performed outbound collection calls. Took payments and set up payment arrangements. Based on successful handling of assigned collection accounts moved to more challenging / demanding department and list of delinquent collections. Achieved multiple commendations in both assignments. Sales and Customer Service Representative

Sears Holding - Kansas City, MO

July 2009 to July 2010

Sold Sears appliances and protection agreements at retail level. Education

Kansas City Business College in Accounting

Kansas City Business College - Kansas City, MO

September 1977 to May 1978

Diploma

St. Pius High School - Kansas City, MO

Skills

• Windows (10+ years)

• Sales (10+ years)

• Customer Service (10+ years)

• Organization (10+ years)

• Type 45 Wpm (10+ years)

• Computer Skills

• Collections (10+ years)

• Training (7 years)

• CSR

• Customer Care

• Call Center

• Customer Support

• Telemarketing

• Outbound Sales

• Accounting

• Cold Calling

• General Ledger Accounting

• Inside Sales

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Journal Entries

• Bank Reconciliation

• Account Reconciliation

• Accounts Receivable

• Office Management

• Accounts Payable

• Financial Report Writing

• Basic math

• English

• Computer literacy

• Microsoft Office

Awards

Top Salesman

June 1995

Was ranked number 1 salesman in 2 states while with AT?&T Additional Information

Marketed AT&T services in local malls. Also wrote sales and customer service training.

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