Tefferi Phillips

**** **** *** *** ********* Ga *0296 678-***-**** ) adn04l@r.postjobfree.com

Objective

To obtain be a vital part of an exceptional facility. With my Management backround, I am able to adapt to any business situation. The goal is to secure a position with a company that allows career advancement opportunities. I possess creativity, and tenacity to help staff meet sales and individual goals. The priority of every business is the bottom line for growth and success in an ever changing market, as well as controls, accountability, coaching, teaching, sharing best practices, and follow up leads a team to success.

Babylon Jr SR High School

HIG SCHOOL DIPLOMA JUNE 1982

·Business Studies

STATE UNIVERSITY OF NEW YORK AT FARMINGDALE SEPTEMBER 1983-1984

·Business Major

·Related coursework: Accounting and Business math

MANAGEMENT SKILLS

·I am Familiar with many Microsoft systems that operate excel spreadsheets, scheduling programs, payroll systems, ordering systems and human resource information. I am familiar with E-verify and WOTC programs. I have run fast Casual and Casual dine operations. I have had to supervise up to 112 employee’s, and as few as 20.

SALES

·The monthly sales goals are broken down by week by day and by the hour, to make sure everyone is aware of that daily expectation and what the importance of their role in it. These goals are shared with the entire team management and associates to insure everyone understands that they are a vital part of our success.

COMMUNICATION

·It is important for all parts of the team to feel like they know what is going on with the daily operations. They are made aware of what the goal is daily and how they can help our team to attain it by add on sales. Desserts drinks and special offers and how to make guest aware of any special promotions. The expectation is set at the beginning of each shift daily.

LEADERSHIP

·I am a member of a group called It’s Only A Social”

·It was started here in Atlanta by about 30 people who went to elementary and high school together

·We feed the homeless in downtown Atlanta as well as have Social gathers where we collect money to buy food that we prepare for the drop off sites.

·I am always open to ideas of others something they may have worked well in the past in another environment may help us to reach our goal.

·I set the expectation and then review the specifics to make sure goals are attainable

Experience

D&K Suit City Manager September2017-Present

Staffing

Meeting Sales goals

Payroll

Scheduling

Inventory Control

Cash Management Customer Service

Scheduling Customer Alterations

Receiving

Shipping

Store to Store Transfers

Organizing floor plans

Ticketing Merchandise

GENERAL MANAGER POLLO TROPICAL OCTOBER2016-SEPTEMBER 2017

·Staffing

·Guest service

·Payroll

·Ordering

·Catering

·Local store marketing

·Community sponsorship

·Inventory

·P&L

·Scheduling

·Bill processing

·Team building

GENERAL MANAGER GLADYS KNIGHS SIGNATURE CASCADE APRIL 2016-OCTOBER2017 CLOSED.

Sales

Payroll

Marketing

Scheduling

Catering events

Facilitating open mic night and scheduling bands for in house events

Hiring staff

Ordering

Processing invoices

Inventory

Guest satisfaction

AppleBee’s Front of the house manager September 2016-April 2015

Training service and bar staff

Maintain Marketing Material and updates

Maintain Sanitation Standards

Resolving all guest satisfaction issues

Inventory

Ordering

Process payroll

Scheduling and onboarding staff.

Receiving and invoicing

P&L

Johnny Carino’s Italian Grill Assistant General Manager Aug 2014- September2015 closed

Staffing

Scheduling

Ordering

Catering

Inventory

Marketing at Atlanta’s Bridals shows and local

Events

Produce pars and sheets based on sales trends

Oversee prep and product quality

Payroll

Process Human Resource requirement, vacation, garnishments.

P&L

TC Party

Place Owner Operator December 2013 -September 2014

Sales

Customer Service

Set up shelving

Merchandised store

Processed balloon orders for event

Chair rental

Payroll

Scheduling

Cash reconciliation

Shipping special orders

All daily operations

Cracker Barrel Manager July 2011-December-2013

Scheduling

Ordering

Maintaining Inventory Levels

Hiring

Training

Maintaining Sanitation

Supervising Retail and Restaurant Staff

Daily Cash reconciliation

Conduct monthly safety meetings

Execute supervision of holiday catering team

Coaching

Guest service

Retail sales

Driving traffic to reach weekend goal hours

Johnny Carino’s Italian Grill - General Manager July 2009-July 2011

Catering

Staffing

Weekly Marketing

Scheduling

Ordering

Guest Service

Weekly Team Meetings

Payroll

Inventory

Coaching

Daily Spec Checks and product flavor content

Produce accurate labor goals based on prior year sales and current trends.

Established staffing needs utilizing Hot Schedules

Providing positive guest and employee experience

Flying J Travel Plaza Country Market-General Manager September 2006-June-2009

Maintain full service restaurant, Quick, and Buffet

Prepare and provide products for convenience store

Process payroll

Maintain food specification by oversees prep and production

Receiving product

Organizing cooler and freezer

Cleanliness standards maintained daily and monitored by Ecosure.

Staffing

Scheduling

Marketing to community

Inventory using perpetual inventory using shrink

Develop future management candidates

Submitting vacation and workman compensation, and benefit enrollment paperwork.

Johnny Carino’s Italian Grill-Kitchen Manager October-2005 December-2006

Ordering

Maintaining Product specification

Inventory

Sanitation

Scheduling

Enhancing training with daily updates on progress

Prepare catering orders with staff for large events

Forecasting sales

Processing invoices for P&L accountability

Hiring

Steak N Shake General Manager March 1996-July-2005

Hiring

Staffing

Payroll systems on Microsoft

Onboarding staff using People Soft

Banking

Ordering

Training

Coaching Assistants in shift control and managing declining budget

Driving sales

Processing employee benefits and Human resource and training files

Scheduling using sales per man hours

Guest Service

Coaching drive thru staff to keep them rush ready to alleviate long wait times

Church Street Station Orlando Fla.-Retail Merchandising Manager July1993-1996

Maintaining 3retail shops in a shopping and entertainment complex

Payroll

Cash control and daily cash reconciliation

Controlling reservations for complex restaurants

Maintaining and meeting daily sales goals

Selling and merchandising both logo and non- logo products.

Processing each shops daily needs from on complex warehouse.

Stocking

Overseeing sales and staff in shops and street party activities for Orlando Magic.

Party Experience Store Manager-October 1991-June 1993

Setting planagrams for representative merchandise

Maintaining stock levels

Ordering using scanner

Working with Amscan product, CR Gibson Paper Art, Wilton products

Sales

Labor

Processing guest balloon and ribbon orders

Special ordering banners for events

Scheduling

Managing warehouse portion of store to ship products to 5 other stores preparing pallets for shipping.

Training staff on guest order procedures and daily sales goals.

Service Merchandise Jewelry Manager-September 1987-1991

Loss prevention

Hiring

Scheduling

Cash Control

Special Orders

Establishing sales goals

Processing drop shipping and will-call merchandise

Processing payroll

Monitoring punch report for misuse of labor

Maintaining and replenishing display daily

Third Key Store Manager for fascility

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