Coast Guard Emergency Management
Resume:
Ronald “Alex” Fountain
501-***-**** adn04h@r.postjobfree.com linkedin.com/in/Ronald-alex-fountain-m-a-83a53788
Objective
Utilize my experiences with fulfilling agency human resource personnel needs, management of recruiting office, and my sales and marketing experiences to obtain an HR or sales position.
Education
MASTER OF ARTS MAY 2019 WASHBURN UNIVERSITY
Major: Communications
Minor: Leadership
Honors: Phi Kappa Phi honors inductee
BACHELOR OF ARTS AUGUST 2014 AMERICAN MILITARY UNIVERSITY
Major: Business Management
Minor: Human Resources
Honors: National Society of Collegiate Scholars
CERTIFIED PROFESSIONAL AND KINDRED COUNSELOR APRIL 2021 U.S. DEPARTMENT OF LABOR
Received certification for over 4000 on the job (OJT), hours in providing recruiting and recruiting management counseling, organization and implementation of career programs, management of personnel support and safety programs, public affairs administration, marketing and advertising support, and technical and logistics management.
Technical Summary
Utilized Joint Advertising Market Research and Studies (JAMRS) and Harvard Business Review-Artificial Intelligence (AI) statistical annual data to identify, develop, and implement targeted local advertising and marketing campaigns.
Implemented and utilized numerous applicant tracking systems and processes to successfully lead recruiting teams to mission success.
Lead in-house candidate sourcing and screening, placement and onboarding for over 2,000 cadidate-hirees across 5 states.
Lead regional qualification trainer/certifying agent for 13 offices in recruiting region.
Experience
RECRUTING MANAGER UNITED STATES COAST GUARD, MOBILE, AL MARCH 2019 – JUNE 2021
Successfully implemented all monthly, quarterly and yearly office recruiting goals, and maintained high racial, gender, career/technical and educational diversity numbers.
Canvassed large recruiting area of over 30,000 square miles and targeted recruiting efforts toward diversity, quality and quantity.
Utilized PeopleSoft recruiting system, LinkedIn, Facebook Jobs, and multiple other applicant tracking systems to screen leads, identify prospects and successfully staff mission essential human resource needs.
Partnered with eight Coast Guard units, joint service commands, and numerous other community and academic institutions to increase recruiting visibility and generate a larger pool of applicants.
Performed office management functions including property management, vehicle management, personnel management and goals attainment management.
Developed and implemented yearly local outreach and marketing plans.
Partnered with local emergency management liaisons and office inspection personnel to ensure office remained within safety and operational compliance.
CAREER ADVANCEMENT MANAGER U.S. COAST GUARD, PAY AND PERSONNEL CENTER MAY 2017 – FEBRUARY 2019
Collaborated with headquarters units on monthly and yearly career promotions, and published timely monthly promotion messages for over 18,000 enlisted personnel.
Administered technical qualification compliance checks, and assisted in the development of waiver and transcript verification processes for use Coast Guard wide.
Built positive, strong relationships with organizational leaders which led to engaged collaboration and work-flow process improvements.
Assisted with the delivery and data input for semi-annual promotion testing for over 30,000 personnel.
Provided bi-monthly promotion reports to identify system generated errors, which resulted in timely advancement of over 700 personnel who would otherwise been ineligible for promotion.
CUSTOMER SERVICE SUPERVISOR U. S. COAST GUARD PAY AND PERSONNEL CENTER JUNE 2015 – MAY 2017
Advised military and Department of Defense civilians of their entitlements for shipment of personal property, passenger travel, and the preparation of necessary documentation.
Trained new customer service technicians on policies, procedures, tools, and terminology used to deescalate and remedy pay and personnel issues, leading to continuously exceeding customer satisfaction.
Strategically utilized and monitored analytical customer service technician reports to improve training, intervention, and assist with periodic employee review input.
Researched, interpreted, and coordinated actions pertaining the daily remedy of pay and travel entitlements.
Coordinated and monitored weekly reporting spreadsheets, and utilized MS Word, MS Excel and PeopleSoft to gather and compile weekly statistics for Customer Service Call Center.
PRODUCTION RECRUITER U. S. COAST GUARD DALLAS/LITTLE ROCK JUNE 2011 – JUNE 2015
Canvassed, interviewed, recruited and onboarded Coast Guard applicants for diverse part-time, full-time and officer positions.
Researched local area for recruiting opportunities, compiled database with local influencers, and partnered with area high schools and universities.
Provided yearly marketing and outreach plans utilizing past recruiting trends and tactics.
Performed over 150 military funeral honors, solidifying commitment to military integrity and community responsibility.
References
KEVIN DUPONT
Former Supervisor (2019 - 2021), Lieutenant, U.S. Coast Guard Retired
JACK E. ROBINSON
Former Supervisor (2017 - 2019), Lieutenant Commander, U.S. Coast Guard Retired
TOBY SUTTON
Former Executive Officer (2016 – 2019), Lieutenant, U.S. Coast Guard Retired
JAMES D. LAWSON
Former Supervisor (2002 – 2004), Senior Chief, U.S. Coast Guard Retired
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